Installed Sapphire R9 290 Tri x and get no signal

Santiago Zuluaga Gaviria · Jul 1, 2014

I just updated my video card from an ATI Radeon HD 6870 to a Sapphire R9 290 Tri x and after installing i get no signal, Connected both cables, the 8 and 6, checked more than once that it is well conected. Already tried alot of fixes but nothing. Fans Work and it kinda gets hot as if working but still no signal. When i connect it my Built in video card does not display so it seems it already works over the build in one. Please help me i need to do a work thats why i bought it and im desperate, need it to work so bad.

Thanks.

My Rig:

OS: Windows 8.1
Motherboard: Gigabyte GA-Z77x-UD5H
Ram: 8GB Adata 2400 MHZ
Processor: Intel I7-3770k 3.50MHz
PSU: ThermalTake TR2 800W
HDD: 500GB
SDD: 120GB
Cooler: Thermaltake Water 2.0

The Video card is suposed to require 750W.

Please please help me!

Andrew Buck · Jul 1, 2014

That PSU is not high end, try getting a better one would be my recommendation. Try also using it on another system if you have one. You could have a bad card.

i7Baby · Jul 1, 2014

Check the monitor cable is in good condition and plugged properly into the right card and monitor ports. Look at your monitor and card specs.

closetwhisperer1 · Jul 1, 2014

Andrew Buck :

Thermaltake is high-end! I say make sure you put enough force on the card when installing it. If not I agree bad card.

Andrew Buck · Jul 1, 2014

closetwhisperer1 :

Not for PSUs, not really. They are meh. That card is probably bad. I would RMA it and see if the new one fixes your issues.

i7Baby · Jul 1, 2014

Check your card is fully in the pcie slot and locked in. And that the power supply connectors are fully in.

Santiago Zuluaga Gaviria · Jul 1, 2014

Andrew Buck :

I know it is not high end but it SHOULD be able to run this card?

Thanks everyone for the fast replys, sad thing is i live in colombia and getting another one would take more than the time i dispose for my work

i7Baby · Jul 1, 2014

Where do you buy from in Colombia? Amazon? http://www.amazon.com/XFX-PRO650W-Edition-Bronze-Certified/dp/B0045L5LGI

Andrew Buck · Jul 1, 2014

You should be fine with that, but get a new PSU and try that. RMA your current card if it is not booting fully plugged in to everything.

Santiago Zuluaga Gaviria · Jul 1, 2014

Nope there are stores, amazon does not send things to south america. Plus its expensive as hell techonolgy here.

This Card cost me 700USD in your currency. I wish i had a way to buy from US but meh..

Anything i can try before i go for refund then?

Andrew Buck · Jul 1, 2014

Santiago Zuluaga Gaviria :

Geez, that is $400 here, at microcenter I can get it for $329. I would go for a refund. Long shipping means it could have gotten damaged, or it might simply be DOA.

i7Baby · Jul 1, 2014

Try your card in another pc.

Try another card in your pc.

Check your monitor using your integrated graphics.

Santiago Zuluaga Gaviria · Jul 1, 2014

i7Baby :

My Sapphire HD 6870 Worked on about 5 hours ago so thats not a chance.

Andrew Buck · Jul 1, 2014

Santiago Zuluaga Gaviria :

Boot on your 6870 and enable integrated GPU and set it to default. Then, put your new card in. Boot up plugged into the mobo, and go to device manager. See if it detects anything. Try installing drivers from the disc, then disabling iGPU and trying.

i7Baby · Jul 1, 2014

If another card works then your Sapphire is faulty. You can double check by putting it in another pc.

Andrew Buck · Jul 1, 2014

Before jumping to conclusions, try what I just said. If that doesn't work, then you have a faulty card.

Santiago Zuluaga Gaviria · Jul 1, 2014

Andrew Buck :

Santiago Zuluaga Gaviria :

Boot on your 6870 and enable integrated GPU and set it to default. Then, put your new card in. Boot up plugged into the mobo, and go to device manager. See if it detects anything. Try installing drivers from the disc, then disabling iGPU and trying.

When i plug the R9 there is not a single driver detected but the Intel HD Graphics 4000 that is integrated with the mobo

Andrew Buck · Jul 1, 2014

Santiago Zuluaga Gaviria :

Andrew Buck :

When i plug the R9 there is not a single driver detected but the Intel HD Graphics 4000 that is integrated with the mobo

No device in device manager? Try installing drivers and see what happens.

Santiago Zuluaga Gaviria · Jul 1, 2014

Side note, what would be the best graphics card you would recomend me? up to 700usd.

Thanks you guys very much for all the help ima try one last time.

BTW Catalyst CC wont install idk why!

Andrew Buck · Jul 1, 2014

Santiago Zuluaga Gaviria :

Well since yours was so expensive and double the price of what it can be bought for here, the GTX 770 4 GB or R9 290 by MSI are good cards.

770: http://www.newegg.com/Product/Product.aspx?Item=N82E16814130945 (Free Watch Dogs

)
R9 280X: http://www.newegg.com/Product/Product.aspx?Item=N82E16814127774 (Free games, $150 worth, look here: http://www.newegg.com/Product/Product.aspx?Item=N82E16800995200&Tpk=00-995-200)

i7Baby · Jul 1, 2014

Either a Gigabyte R9 290 or an Asus GTX780. They are about $450 in the US.

Andrew Buck · Jul 1, 2014

i7Baby :

Those are probably overpriced in his area, though.

i7Baby · Jul 1, 2014

You'd have to check.

Santiago Zuluaga Gaviria · Jul 1, 2014

Thannks alot guys. Did everything it is faulty. I will go tomorrow get a refund.

Peace.

Installed Sapphire R9 290 Tri x and get no signal

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