Several BSOD's/crashes while gaming (mostly 0x0000001e)

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Berna

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Jul 12, 2012
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This has been happening ever since I bought my PC 2 years ago. I've taken it to 2 technicians several times who ran hardware tests and found nothing, thus weren't able to diagnose the problem. So a few weeks ago after I took it to the 2nd store I formatted my PC and BSODs alone have happened multiple times already. My PC crashes after multiple hours of gaming, either it freezes with colored bars on the screen or a blue screen happens (mostly the latter)

Temperatures are normal, video card drivers are up to date, passed all memory tests. Hardware seems to be fine. PLEASE HELP ME!

Specs:
OS: Windows 7 Ultimate 64-bit
Motherboard: ASUS M4A88T-M USB/3
CPU: AMD Phenom II x4 965 BE 3.4Ghz
RAM: 4GB
GPU: Asus Radeon HD 6850
PSU: Corsair CX-500W
HDD: Seagate Barracuda 500GB 7200rpm

It's usually 000000x1e, 3b I think. I used to check with BlueScreenView but I recently deleted the registry files in an attempt to solve the problem, which obviously didn't work. Here are the old dumps before the cleaning: http://www.mediafire.com/download/b7c29y7732b421v/BERNARDO-PC-25-06-2014__73557,84.zip

I've posted this in 3 forums already and none were able to help. Again, to my knowledge all drivers are updated, though I guess I could use a software to check that fully (suggest any if that's the problem).

Dumps: http://www.mediafire.com/download/29l25kesia45jpi/BERNARDO-PC-29-06-2014_144712,74.zip
 
Solution
4Ryan6
Try another Graphics card, the one you are running could be overheating either the memory or maybe one of the VRs is partially uncovered.

Reason being a sorry heat sink installation from the factory, it happens all the time.

Looking at GPU temperatures is not going to rule this problem out, as the GPU temperature sensor does not cover the mem chips or VRS.

The best way to rule this out is to swap out to a known good GPU and see if the problem continues.
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Tcinator

Tcinator

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Jun 25, 2014
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Those are not the dump files we need. they will be in c:\windows\Minidump. If all diags are correct, my question will be when was the last time firmware on the HDD and the MOBO was updated? And, we will know more once you upload your .dmp files.
 
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Berna

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Jul 12, 2012
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I accidentally deleted the original dump files with Ccleaner in an attempt to solve the problem, which didn't work. Those are the only ones I have from before the cleaning. Why can't these work though?
 
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Tcinator

Tcinator

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So lets verify what BIOS version you are using, because these BSOD's are from your GPU, AMDPPM (processor related) and USB. http://dlcdnet.asus.com/pub/ASUS/mb/socketAM3/M4A88T-M-USB3/M4A88T-M-USB3-ASUS-0704.zip This is the most recent BIOS revision, 0704. download this, extract the .ROM to a flash drive, restart the machine and enter the bios. while in the bios there is a flash utility, verify the bios version is earlier than 0704 and flash it. Depending on the current version, there have been up to 6 other releases, most updating system stability. let me know if you have any questions!
 
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Tcinator

Tcinator

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Jun 25, 2014
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So.. do you have an OC utility installed? Its a shot in the dark, but Asus HD AMD video cards sometimes have memory issues. I don't know how often this happens but you can try lowering the memory frequency of the ram like 200Mhz...

other than that, Motherboard diags are shoddy at best when it comes to an intermittent issue.. so there may be a lead there... my only trouble shooting suggestion would be to swap out the video card for testing and, completely resetting the bios to defaults and to remove one stick of ram at a time and play for a few days. Cycling through all the pieces.
 
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Berna

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Jul 12, 2012
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I ultimately figured, since this has been happening ever since I bought it, I have a formatted it and the hardware seems to be fine, could it be the mouse causing this issue? Now that I come to think of it, it usually doesn't work very well and it's the only peripheral I've been using since day one, I think.
 
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Berna

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Jul 12, 2012
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Just happened today same error TWICE while I was initializing Civilization V:

==================================================
Dump File : 070414-35490-01.dmp
Crash Time : 04-07-2014 19:04:30
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffff880`13e82040
Parameter 2 : 00000000`0000000b
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`130952f6
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+872f6
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : Advanced Micro Devices, Inc.
File Version : 8.01.01.1407
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070414-35490-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.672
Dump File Time : 04-07-2014 19:06:14
==================================================
 
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4Ryan6

4Ryan6

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Apr 14, 2002
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Try another Graphics card, the one you are running could be overheating either the memory or maybe one of the VRs is partially uncovered.

Reason being a sorry heat sink installation from the factory, it happens all the time.

Looking at GPU temperatures is not going to rule this problem out, as the GPU temperature sensor does not cover the mem chips or VRS.

The best way to rule this out is to swap out to a known good GPU and see if the problem continues.
 
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