- Jul 2, 2014
- 6
- 0
- 4,510
Yesterday, I was installing a program and my computer restarted while it was trying to install. When it turned back on I logged in but there was nothing there. No desktop, wallpaper, icons, task bar, only the back light of the computer itself was on. The windows key doesn't work either.
When I hit ctrl, alt, delete it gives me the usual options to Lock, Switch User, Sign Out, and Task Manager. I opened up Task Manager, opened "run a new task" I tried "explorer.exe" but nothing happened. So I clicked "Browse" and opened my "Downloads" folder into a new window and then found my internet browser and that's how I got to this forum.
I ran MalwareBytes and found that I have 58 threats and most of them were the "Wajam" virus but I was unaware because of my adblock. I tried getting into Safe Mode, but I couldn't find it on Windows 8.1. I got to the Advanced Recovery Mode and tried all of the options there but I kept getting errors.
I tried doing a system restore but I was given the error "0x800700b7" at least I think that's what it said. I have AVG 2014 and I heard that security programs sometimes blocks the system restore process. I tried running AVG to turn off any protections limiting me but AVG automatically stops responding upon startup.
I tried running CMD prompt sfc/scannow but I was given an error saying, computer is pending a system repair and I would need to restart and try again. I would try to uninstall AVG from the control panel but I don't know how to find it without being able to search for it haha.
Anyone know what I should try next? Thanks!
When I hit ctrl, alt, delete it gives me the usual options to Lock, Switch User, Sign Out, and Task Manager. I opened up Task Manager, opened "run a new task" I tried "explorer.exe" but nothing happened. So I clicked "Browse" and opened my "Downloads" folder into a new window and then found my internet browser and that's how I got to this forum.
I ran MalwareBytes and found that I have 58 threats and most of them were the "Wajam" virus but I was unaware because of my adblock. I tried getting into Safe Mode, but I couldn't find it on Windows 8.1. I got to the Advanced Recovery Mode and tried all of the options there but I kept getting errors.
I tried doing a system restore but I was given the error "0x800700b7" at least I think that's what it said. I have AVG 2014 and I heard that security programs sometimes blocks the system restore process. I tried running AVG to turn off any protections limiting me but AVG automatically stops responding upon startup.
I tried running CMD prompt sfc/scannow but I was given an error saying, computer is pending a system repair and I would need to restart and try again. I would try to uninstall AVG from the control panel but I don't know how to find it without being able to search for it haha.
Anyone know what I should try next? Thanks!
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