Yahoo mail logs me out every 30 seconds

Astralv

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Hey there. I have this problem with my Yahoo mail account: it kicks me out every 10-30 seconds. Some time it world let me stay logged in for couple of hours, in the evenings it keeps logging me out. Some time I can not even see my e-mails because it logs me in and logs me out right away. Sometime it helps to log out, close all IE windows and then log in.

This is paid business e-mail account, so I called tech support (after days of looking for their e-mail or phone number). I was waiting on hold for about an hour- my wireless phone die- finally tech support person answered and told me- it must be my Internet provider or Antivirus.

Internet provider? How would it log me out? My connection (cable) is stable. I do not get kicked off of line. I am on line- only email logs me out.

Antivirus? How would it do it? Block communication with Yahoo? Possibility. I have Norton and Webroot installed. When I disable antivirus, it still kicks me out. It is frustrating when I have to go to work and I can not check important business mail. I did change password- that did not help either. My account set to ask for credentials every 2 hours. Not every 2 seconds. :) Yahoo tech support is useless. Thank you for any help.
 
bummer, there are a lot of potential causes for this. Bad cable, bad firmware, bad driver, bad router and the problem does not have to be on your machine, It can be on a machine plugged into your network and not the actual one you are trying to get to work.

there are some tools you can use to help:

microsoft network monitor can be used to make a sniffer trace, you install it on your local machine and trace all the traffic until you hit the error. Then you stop the trace and look at the packets and see who sent them. (from your machine or not your machine) It sounds like your connection is being closed because incorrect network packets were not received. Mostly, this happens when there has been a extension to definition of a protocol and one side is using the update and the other is not. Or just bugs where a network packet is blocked or dropped.

again there are many causes, take a quick look at this tool netstat.exe it can be run from a elevated command prompt on windows and is included.

start cmd.exe as a admin (windows key+x then A)
netstat.exe -a

it will display al of your various tcp connections, their local address and winsock port and where they are connected to (foreign address) and the State of the socket connection.

you will be looking for large number of connections or large numbers in a TIME_WAIT state.

if windows thinks you have too many (because of a malware) they will attempt to slow the connections down or block new connections.

use
netstat -b

this will return the name of the program that is making the connections.
Sometimes this will be useful to find something that you did not even know it was running. I just ran it now to check the syntax and found I have some streaming software running that I had turned off yesterday, now I found it was restarted via task schedule.

- firewall software can block one side of a network communication, and it results in the other side not getting the correct response, it then waits until its programmed timeout. After the timeout it sends a connection reset signal on the assumption that a packet was lost.

- old firmware in routers can mess with packets

- old drivers for your ethernet card can be written to a older spec or just have bugs in them. Look at the rash of windows 8.0 problems with the bug in the intel ethernet drivers. one little spec change caused havoc.

You might also look in your eventlog for to see if windows is throttling you TCP/IP connections. (just a potential cause if all of your connections get tied up and you have to have TIME_WAIT period expire. i think it is 30 seconds and it does 5 of them. (sorry, its been too long for me to remember off the top of my head)

you might consider isolating your system, a direct connection from 1 machine directly wired via your ethernet from your motherboard to your cable modem
(bypass router and any other local network noise) to see if you have the same problem. Then turn off various network services, update drivers ...

kind of takes a while.

 

Astralv

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Thank you for your reply. It is very advanced- I am not on your knowledge level, also it may help to read it in the morning. lol.

I have Asus Z87 motherboard and updated drivers (what ever available on Asus site). I do not have freestanding router. My modem/ digital phone does not need it. It is 2013 model of Cisco (no support from cisco- it supposed to be supported by the cable company).

Google e-mail does not have this problem. It logs me out every couple of hours. Yahoo logs me out some time the moment I gog in- I can not even see a subject line of top e-mail.

Bad cable? If/when I loose connection, the icon in right lower corner would change, so I would know I lost connection. Also I can log in back right away, so it is not a cable.

The Network Monitor: in the install instruction, it says, "Make sure you close existing instances of netmon.exe, nmcap.exe and any running NMAPI applications." Are these other monitoring tools I already have running?

This is info from Norton regarding Stealth Blocked ports. I have it set to Blocked- wondering if it has any affect on it. https://support.norton.com/sp/en/us/norton-360-premier-edition/21.3.0.12/solutions/v15457117_N360_N360RET_2014_en_us?actstat=activated&buildname=Retail&conntype=1000000000&coreservice=Startup+Type%3Aauto+State%3ARunning&cpu=Intel64+Family+6+Model+60+Stepping+3&curdefs=20140703.020&datetime=07-04-2014+4%3A36%3A34+AM+GMT&defbrowser=Internet+Explorer&dsfree=97.48&dstotal=189.85&endpointid=%7B5672B4B7-BBFF-4618-AEA6-618BCD5EEC76%7D&entsrc=help&env=prod&hbguid=5672B4B7-BBFF-4618-AEA6-618BCD5EEC76&hcmode=false&heartbeatID=5672B4B7-BBFF-4618-AEA6-618BCD5EEC76&helpid=NIS_stealth_blocked_ports_adv_RT&ieversion=9.11.9600.17126&layout=Retail&layouttype=ESD&lic_attr=21124114&lic_type=16&memload=21&memtotal=13881&os=windows&oslang=iso%3AENG&oslocale=iso%3AUSA&osvers=6.3&osversion=6.3+9600.17085.amd64fre.winblue_gdr.140330-1035&partnerid=&partnername=Retail&plang=sym%3AEN&plgid=4&plid=69&psn=X64MYDK7Q6C7&remdays=166&skuf=21222958&skum=21297746&skup=21223157&spversion=0.0&sublength=184&subremaining=166&substatus=current&symskucurrent=21223157&symskumedia=21297746&utm_medium=product&utm_source=symc&vendorid=