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8GB Installed but only 4GB showing up

Last response: in Memory
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July 4, 2014 6:29:23 PM

Hi guys, I'm working on a new build for a friend. It's got an Asus mobo, SSD 120GB, HDD 1.5TB, 8GB RAM, Intel Pentium 3.20GHz, Geforce 9500 GPU and Windows 7 x64

The problem is, Windows, Windows Experience Index and the BIOS is saying theres only 4GB RAM installed but Primform's Speccy says theres 8GB which there should be.

Does anyone know what's going on here?
a b } Memory
July 4, 2014 6:33:19 PM

napster100 said:
Hi guys, I'm working on a new build for a friend. It's got an Asus mobo, SSD 120GB, HDD 1.5TB, 8GB RAM, Intel Pentium 3.20GHz, Geforce 9500 GPU and Windows 7 x64

The problem is, Windows, Windows Experience Index and the BIOS is saying theres only 4GB RAM installed but Primform's Speccy says theres 8GB which there should be.

Does anyone know what's going on here?


Check and see what it says in the BiOS.
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July 4, 2014 6:38:43 PM

BIOS says only 4GB which is the odd thing about it... I'm currently running memtest to see if it finds problems, extended on 10 passes should be okay?
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a c 1942 } Memory
July 4, 2014 9:32:40 PM

Try reseating the sticks
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July 5, 2014 4:39:44 AM

Tried many times, even swapping the slots they are in...... No joy there :( 
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