Please Help (black screen no signal input)

hawksboy121 · Jul 5, 2014

hi i have a nvidia GTX 560 ti. i have had it for at least 2 years already and everytrhing worked fine. but recently in the middle of gaming (most notably SMITE, HAWKEN and DragonsProphet) the entire display will black out then pop up with no signal input, sometimes the sound will still be playing in the background. the only way to move past this is to do a hard reset (the power button on the front of the case) i have been scanning the web for any kind of solution and cant find anything. i am at my wits end with it and dont know what to do. i have programs tha monitor heating but they never say anything out of the ordinary. my gpu last time it happened was only at 56 c. i also have anouther issue that i am not sure is the same but pretty sure it is. everyonce in a while when the screen blacks out and comes up with no signal input, sometimes it will come back to the desctop and for a split second there is a message in the bottom right corner saying along the lines of the the gpu kernal has stop working and has recovered. again i am at my wits end and have no clue whats going on, all i can think of is that my gpu is overheating but i am not sure any help would be most apreciated

zink1701 · Jul 5, 2014

Ok the problem is (Quote from another post) "Timeout Detection and Recovery caused by Windows. TDR is there to help stop BSOD's by resetting the GPU and/or driver when there is an issue or long delay".

Things to try and solve this issue are: (Quote from another post)
Check for newer driver version or cleanly uninstall/re-install your drivers.
If you have multiple 'GPU tools' like EVGA Precision and MSI Afterburner installed, consider that it is only advisable to have one tool such as this at any one time.
If the issue is only with a specific game, check for patches.
If this is a new problem for you, have you just added any new hardware or updated/installed any new drivers? Consider rolling them back.
Check temperatures. Its important you check these at load, which is generally when a TDR event will occur. Everest Ultimate Edition is a good tool for this, or OCCT's GPU stress test. If things are too hot, you can use tools such as EVGA Precision to increase GPU fan speeds on graphics cards. Cleaning your system of dust can help temperatures significantly. Common sense will normally tell you if something is too hot, but if you aren't sure, the information is generally available online.
Check that your RAM is running at the correct settings as defined by the manufacturer.
Remove any overclocks on your system and test with stock clocks. This includes memory, CPU and GPU (even factory OC'd cards). Best to try each separately so you can be sure if one solves the issue.
Attempt a CMOS reset to return all BIOS settings to default. This is a good hardware troubleshooting step as it also resets the IRQ assignments - you can normally reset the CMOS either through a jumper on the motherboard (see manual), or by disconnecting the mains power and taking out the motherboard battery for 5 minutes. You will likely need to go in to the BIOS after this reset to check the memory timings/voltages are correct, as these will not always do so automatically.

Disregard the overheating part.

hawksboy121 · Jul 20, 2014

sorry for the late reply i have gone and try almost all that except for the CMOS and BIOS changes. am not 100% sure what i would be doing for that. but can attempt it if need be. i have gone and tried under clocking my gpu and cpu to see if that would help at all. i am still having issues though. and it seems to only happen when i try to play online games. not single player games that i own. after this last time i got the event viewer details and didn't know if this could be of any use but here it is anyway

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 7/20/2014 8:48:34 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Michael-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-07-21T02:48:34.104822000Z" />
<EventRecordID>135717</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Michael-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xfffffa80070274e0</Data>
<Data Name="BugcheckParameter2">0xfffff880113b8530</Data>
<Data Name="BugcheckParameter3">0xffffffffc00000b5</Data>
<Data Name="BugcheckParameter4">0xa</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Teefa Khalil · Jan 11, 2015

i have the same exactproblem with smite and chrome when minimized stil haven't figured it out

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Please Help (black screen no signal input)

hawksboy121

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zink1701

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hawksboy121

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Teefa Khalil

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