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Mouse and Keyboard only work in safe mode and BIOS

Last response: in Windows 7
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July 5, 2014 4:51:12 PM

I have had my computer for a few months. maybe six or seven. We recently moved to a new house and when I turned on my desktop it updated windows. When I then logged on the mouse and keyboard had both stopped working. For a couple days now I have been looking around on the internet in safe mode for a solution to no avail. I have the HP Pavilion HPE h8-1320t CTO, all stock specs. I have not customized this in anyway. I am using the stock keyboard and mouse that came with it, and they seem to work flawlessly in other machines. I have also tried different mice in my computer with no success. This leads me to believe it is a driver issue, especially since it works in safe mode. I have tried going into device manager and uninstalling drivers to both the mouse and keyboard, the HID (Human Interface Devices), and even tried going onto HP and downloading the newest chipset driver for my USB ports. Any support is highly appreciated, thank you.

P.S. I do not have a password on my computer and only have one user. So when it turns on it automatically signs me in and brings me to my desktop screen on my account. From their my mouse and keyboard still do not work.
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a b $ Windows 7
July 5, 2014 5:00:44 PM

Then your chip is faulty. Replace the motherboard.
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July 5, 2014 5:09:02 PM

i7Baby said:
Then your chip is faulty. Replace the motherboard.


Alright I'll look into doing that, do you know how this could have happened considering the face it worked before? I KNOW it wasn't dropped during moving and it was in styrofoam and a box. I have never even opened the side panel to the computer. So how come it became faulty when I moved? Could it have already been going out before the move and the coincidentally ended up going off after an update on windows? Also, lastly, if it's faulty, how does it work in safe mode? Thank you for your answers and sorry for the questions, I've just never seen this problem before personally and have only recently noticed how common it is.
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a b $ Windows 7
July 5, 2014 7:43:07 PM

Its HP. They have a lot more faults than most anything else here (except Dell).
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