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Slow Download Speed, But Fast Upload Speed (Not Solved)

Tags:
  • Download
  • Speed
  • Networking
  • Internet
Last response: in Networking
July 6, 2014 12:55:38 AM

Recently, my download speed has been very low compared to before. I usually get around 25Mb/s download speed, but I just tested my internet speed and this is my result: Sometimes it will get as low as 0.4 Mb/s
and even at 13 Mb/s, the internet is really hard to use. Youtube videos spend a longer time loading than playing, I can't really play any online games because I lag everywhere. This started after my mom unplugged my router for a day and then plugged it back in. Before she unplugged it, it worked fine. After she plugged it back in, My download speed went down. The weird thing is, my upload speed and ping are the same as always. I was looking around for a fix and everyone said to disable WMM support, but it was disabled already.

Earlier today, I downloaded a folder and in the downloads section of Google Chrome it said that the folder was being downloaded at 35 KB/s.

This is getting really annoying and if anyone could help, it would be greatly appreciated.

More about : slow download speed fast upload speed solved

July 6, 2014 1:03:34 AM

What speeds do you get if you go via Ethernet?

35KB/s is way less than 13Mb/s; it's about 400kb/s. That means it's likely either your ISP or the server you're downloading from.
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July 6, 2014 1:07:21 AM

sounds like your being throttled. its 1 thing to get a drop in speed at a busy time. but to go from 25 down to 13 then into kilobytes, thats something broken or done deliberately to reduce your usage. maybe you have gone over a cap.
best contact your isp and ask them to check the line.
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July 6, 2014 2:49:14 AM

Someone Somewhere said:
What speeds do you get if you go via Ethernet?

35KB/s is way less than 13Mb/s; it's about 400kb/s. That means it's likely either your ISP or the server you're downloading from.


Currently, we have our router/modem on top of a cabinet type thing in our living room that is probably 7 feet high, and my computer is all the way in my room so I don't really feel like bringing my computer, monitor, and all of the cables out there and moving around the router and modem.
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July 6, 2014 2:56:07 AM

Sounds like the difference between 13Mb/s and 25Mb/s is probably WiFi, then.

Try testing where you're downloading from with a couple of different sites - there are sites that simply don't want to pay for faster hosting so you get atrocious speeds.
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July 6, 2014 3:13:09 AM

Someone Somewhere said:
Sounds like the difference between 13Mb/s and 25Mb/s is probably WiFi, then.

Try testing where you're downloading from with a couple of different sites - there are sites that simply don't want to pay for faster hosting so you get atrocious speeds.


I don't think it has anything to do with server hosting. My download speed was fine until my router was disconnected for 2 days. And besides, I tried another download, this time from mediafire, and the download started at the usual speed, and then a second later it went down to ~300 KB/s. Then, the next second it went down to ~250. An so on, until it was back to 35KB/s.

There was also something really weird that happened earlier on my iPod. I have an app that can download music/videos from websites, and I wanted to download a youtube video. I started the download and it started at 500KB/s, and went down just like the download from mediafire. The weird thing is this: I realized the video would take WAY too long to download, so I downloaded the lower quality version of the video. I forgot to stop the previous download and when I looked at the download progress, they were both downloading at 130KB/s. I also realized that if I would pause and then start the download again, it would go up to ~500KB/s and go back down again.
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July 6, 2014 3:15:15 AM

Your ISP is throttling you, by the sounds of it.
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July 6, 2014 3:16:43 AM

HEXiT said:
sounds like your being throttled. its 1 thing to get a drop in speed at a busy time. but to go from 25 down to 13 then into kilobytes, thats something broken or done deliberately to reduce your usage. maybe you have gone over a cap.
best contact your isp and ask them to check the line.


Would the "cap" reset monthly? Because, if so, then I don't see how I could have already gone through it.
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July 6, 2014 3:17:33 AM

Someone Somewhere said:
Your ISP is throttling you, by the sounds of it.


How would I get past this?
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July 6, 2014 3:39:14 AM

The cap usually resets at the same time each month, though not necessarily on the 1st.

Does your ISP have anywhere to view how much data you've used? See if you've used more data this month than normal.
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July 6, 2014 4:05:12 AM

I feel silly now :p  I looked around online and I think you are absolutley right. Someone said that watching Netflix 4.17 hours a day for a month would be enough to reach a 250GB data limit. My family watches more than enough Netflix to reach that cap. Usually it totals to about 8 hours a day. I will check this when my mom wakes up, as she is the one who pays for the Internet. Apparently Charter has this thing where you can track your data usage, and my mom made the account so when she wakes up ill check the data usage. Before 30 minutes ago, I thought data limits were only for phones! That still doesn't explain why my upload speed is the same. And if this is the problem, do you think there is any way we can ask Charter to specifically increase the data cap?
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Best solution

July 6, 2014 4:10:47 AM

People generally use far more downstream than upstream, so there's not much point in capping upsteam. Generally ISPs get a roughly equal amount of each once it goes past the DSLAM/cable transmitter.

Do charter specifically say it's a 250GB plan, or do they just say that there's a 'fair usage policy'. If the latter, calling up and complaining should be enough to get it lifted. If the former, you may need to pay for a larger plan.
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July 15, 2014 5:09:18 AM

run a tracert

open the cmd prompt with admin privs and type tracert www.youfavwebsite.com
look for ** timout if its your isp thats timing out phone them, if its another ip further down the list theres little you can do other than hope they fix it.
paste the results here if your unsure.
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July 15, 2014 5:13:43 AM

Timeouts aren't a problem; plenty of servers refuse to reply to ICMP requests.
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July 15, 2014 5:14:48 AM

HEXiT said:
run a tracert

open the cmd prompt with admin privs and type tracert www.youfavwebsite.com
look for ** timout if its your isp thats timing out phone them, if its another ip further down the list theres little you can do other than hope they fix it.
paste the results here if your unsure.


How can I post the results? Is there a way to copy/paste, or do I have to re-type it all?
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July 15, 2014 5:17:30 AM

Usually you can right-click and go copy. Ctrl-C won't usually work at command prompts; it's often reserved for sending a terminate command.
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July 15, 2014 5:19:19 AM

Tracing route to www.google.com [173.194.46.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 6 ms 192.168.1.1
3 7 ms 8 ms 8 ms dtr04trcymi-tge-0-6-0-1.trcy.mi.charter.com [96.
34.34.94]
4 13 ms 11 ms 11 ms crr02trcymi-tge-0-7-0-5.trcy.mi.charter.com [96.
34.33.14]
5 20 ms 11 ms * crr02aldlmi-bue-4.aldl.mi.charter.com [96.34.36.
20]
6 17 ms 15 ms 17 ms bbr01aldlmi-bue-2.aldl.mi.charter.com [96.34.2.1
0]
7 16 ms 15 ms 16 ms bbr01chcgil-bue-4.chcg.il.charter.com [96.34.0.9
9]
8 * 19 ms 16 ms prr01chcgil-bue-2.chcg.il.charter.com [96.34.3.9
]
9 * 17 ms 15 ms 96-34-152-30.static.unas.mo.charter.com [96.34.1
52.30]
10 17 ms 17 ms 22 ms 209.85.244.3
11 * * * Request timed out.
12 * 16 ms 19 ms ord08s11-in-f17.1e100.net [173.194.46.81]

Trace complete.
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July 15, 2014 5:47:18 AM

Someone Somewhere said:
Looks perfectly fine there.


Well that helps a lot (sarcasm). I don't mean to be rude.
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July 15, 2014 6:00:11 AM

I decided to ping www.google.com
Pinging www.google.com [173.194.46.84] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 173.194.46.84: bytes=32 time=56ms TTL=53
Reply from 173.194.46.84: bytes=32 time=86ms TTL=53

Ping statistics for 173.194.46.84:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 86ms, Average = 71ms
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July 15, 2014 6:18:23 AM

It looks a lot like your upload is saturated...

Do you have any games that use a peer-to-peer system for updating?
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July 15, 2014 6:26:46 AM

Someone Somewhere said:
It looks a lot like your upload is saturated...

Do you have any games that use a peer-to-peer system for updating?


What do you mean by "peer-to-peer"?
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July 15, 2014 6:56:23 AM

Instead of traffic going from a server to lots of PCs, it goes from one PC to another. This means you don't need as much server infrastructure to distribute updates.

Looks like WoW uses it to reduce server load when patches arrive.
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July 15, 2014 7:03:26 AM

Someone Somewhere said:
Instead of traffic going from a server to lots of PCs, it goes from one PC to another. This means you don't need as much server infrastructure to distribute updates.

Looks like WoW uses it to reduce server load when patches arrive.


How could I check if a game uses this?
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July 15, 2014 7:49:19 AM

Someone Somewhere said:
Timeouts aren't a problem; plenty of servers refuse to reply to ICMP requests.

get to many or just at the wrong hop and you dont connect to your destination or at the very least get a slower than normal connection.

from what i understand of his tracert shows a problem at the second and last hops, so his destination is the issue.
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July 15, 2014 8:10:44 AM

HEXiT said:
Someone Somewhere said:
Timeouts aren't a problem; plenty of servers refuse to reply to ICMP requests.

get to many or just at the wrong hop and you dont connect to your destination or at the very least get a slower than normal connection.

from what i understand of his tracert shows a problem at the second and last hops, so his destination is the issue.


I ran another tracert to www.gmail.com. I don't know if this will provide any more information, but here it is.

Tracing route to googlemail.l.google.com [173.194.46.86]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 8 ms 6 ms 192.168.1.1
3 6 ms 6 ms 10 ms dtr04trcymi-tge-0-6-0-1.trcy.mi.charter.com [96.
34.34.94]
4 * * * Request timed out.
5 19 ms 21 ms 22 ms crr02aldlmi-bue-4.aldl.mi.charter.com [96.34.36.
20]
6 20 ms 14 ms 16 ms bbr01aldlmi-bue-2.aldl.mi.charter.com [96.34.2.1
0]
7 28 ms 25 ms 22 ms bbr01chcgil-bue-4.chcg.il.charter.com [96.34.0.9
9]
8 * * 22 ms prr01chcgil-bue-2.chcg.il.charter.com [96.34.3.9
]
9 23 ms 18 ms 22 ms 96-34-152-30.static.unas.mo.charter.com [96.34.1
52.30]
10 17 ms 24 ms 19 ms 209.85.244.3
11 * 16 ms 21 ms 209.85.243.55
12 15 ms 17 ms 18 ms ord08s11-in-f22.1e100.net [173.194.46.86]

Trace complete.

I'd like to point out the 4th one. You said there was a problem with the second and last one. This was only the 4th.
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July 15, 2014 8:29:49 AM

Here's what I get to gmail: (formatting is slightly different; I'm using Linux)

$ traceroute --resolve-hostnames gmail.com
traceroute to gmail.com (74.125.237.149), 64 hops max
1 192.168.1.1 (fritz.box) 0.373ms 0.605ms 0.343ms
2 111.69.37.105 (105.37.69.111.static.snap.net.nz) 6.621ms 6.509ms 6.508ms
3 111.69.37.104 (104.37.69.111.static.snap.net.nz) 6.725ms 6.296ms 6.164ms
4 * * *
5 111.69.56.2 (xe-0-0-2-0.eqx.snap.net.nz) 38.689ms 38.514ms 60.018ms
6 111.69.56.3 (peer-google.snap.net.nz) 38.934ms 38.250ms 39.178ms
7 66.249.95.234 (66.249.95.234) 38.844ms 38.245ms 37.975ms
8 72.14.237.137 (72.14.237.137) 39.391ms 39.084ms 39.617ms
9 74.125.237.149 (syd01s13-in-f21.1e100.net) 39.135ms 38.979ms 39.355ms

My connection is perfectly fine.
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July 15, 2014 8:56:36 AM

Someone somewhere is absolutely correct. A hop in the middle of the trace that does not respond means nothing other than it is configured to not send time to live exceeded messages. In fact you can have packet loss and very high latency at a middle hop and it mean nothing other than that router is having some issues. It only matters if it affects hops past it.

If say hop 4 was delaying or dropping 50% of the data you would see this same delay or drop in hop 5 and hop 6 etc. Its not like the hops after can improve the performance. When you see issue that do not start at a particular hop and then continue to the end of the trace you can not infer anything from poor performance in interviewing hops.

Traceroute is a very crude tool it only traces that path from you to the destination. The traffic coming back the other way can unfortunately follow a different path so there may be different problems. If you want to see this in action go to the looking glass sites for many ISP and run traceroute to your house from their sites and then run a traceroute back to their router IP.
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July 15, 2014 10:27:42 AM

I can download a Steam game at the usual speed.
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July 15, 2014 10:49:10 PM

Where were you downloading from at 13KB/s?

It definitely sounds like your ISP, possibly due to this current net neutrality mess.
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July 16, 2014 6:33:52 AM

Someone Somewhere said:
Where were you downloading from at 13KB/s?

It definitely sounds like your ISP, possibly due to this current net neutrality mess.


Where did I say anything about 13 KB/s?
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July 16, 2014 9:56:08 AM

Someone Somewhere said:
Sorry, 35KB/s.


Mediafire, I believe.
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July 16, 2014 10:11:38 AM

Ah. IIRC, their servers tend to be pretty overloaded to entice you to buy the premium packages.
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July 16, 2014 4:48:59 PM

Someone Somewhere said:
Ah. IIRC, their servers tend to be pretty overloaded to entice you to buy the premium packages.


Mediafire isn't the only place I get pitiful speeds. I can't watch youtube, I can't play games, and I can't download files. Netflix won't even load.
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October 10, 2014 11:02:35 PM

Haha, complaining at speeds of 13Mbps. Here in Australia, you would have the fastest internet speed if you reached that (I've only gotten 12). If you're saying you can't load youtube videos with that speed, it's a lie. I can (although barely) watch 1080p youtube videos without freezing on 12Mbps. Also, I managed to get netflix with geododging, and you should be able to watch movies etc. without freezing on SD. Not to mention, it's slower for me since I have to get it all the way from America across the world, so it should be absolutely fine on 13Mbps to watch netflix, yotube, and play games.
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October 10, 2014 11:24:10 PM

It seems to be a sport to trash your internet connection the most...

I used to have a ~10Mb/s DSL connection, and it was plenty for a 1080p youtube stream, and that was coming from Sydney, several thousand km away.

Your problems lie elsewhere.

Also note that there's some decent cable and fibre plans available in parts of Aus.
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October 12, 2014 1:56:37 AM

KesshouRyuu said:
Haha, complaining at speeds of 13Mbps. Here in Australia, you would have the fastest internet speed if you reached that (I've only gotten 12). If you're saying you can't load youtube videos with that speed, it's a lie. I can (although barely) watch 1080p youtube videos without freezing on 12Mbps. Also, I managed to get netflix with geododging, and you should be able to watch movies etc. without freezing on SD. Not to mention, it's slower for me since I have to get it all the way from America across the world, so it should be absolutely fine on 13Mbps to watch netflix, yotube, and play games.


You are very irrelevant.
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November 16, 2014 4:16:49 PM

Most common is by removing the cables and tapered it with your saliva on the end of each cables. I know it sounded stupid, but this is how to remove the static that build up in your wires.

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November 16, 2014 7:12:26 PM

TiMeSpLiT--TeR said:
Most common is by removing the cables and tapered it with your saliva on the end of each cables. I know it sounded stupid, but this is how to remove the static that build up in your wires.



If you lick a cable running PoE or POTS, you'll get a nasty jolt from that. Bad idea.

Plus you'll get more corrosion,

And finally, it won't help because static in ethernet cables isn't an issue and has no effect.

Most likely, tech support told you to do this to force you to unplug and replug the cable.
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