PC crashes when gaming, Onboard Graphics related?

Toggle sidebar Toggle sidebar
C

Conleak

Distinguished
Dec 21, 2013
119
0
18,680
OK, so I have had this problem ever since I built my custom PC. I have checked almost everything. Software, RAM, GPU. Everything except the MOBO and CPU. But, I have noticed that when the crash occurs, in the event logs, I get the error: "The Intel(R) HD Graphics Control Panel Service service terminated with the following error:
%%-2147467259". I also get an error: "Faulting application name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a". I'm no expert but isn't the "igfxCUIService" something to do with the graphics? So I was just wondering if this could be behind the crashes.

I'll post my system details below, thank-you.

CPU: Intel Core I5-3570 Processor
Mobo: ASRock H77M
RAM: Kingston 8GB (2 x 4GB)
PSU: Corsair CX750M
GPU: Nvidia GTX 770 2GB
Storage: Seagate Barracuda 2TB
OS: Windows 7 Home Premium
 
Sort by date Sort by votes
sumoncpi

sumoncpi

Honorable
Apr 10, 2013
9
0
10,510
The solution was:

After performing a CC Clean of the drivers (back to Windows default, all folders removed etc), I used the Catalyst Control Center driver update tool to check for the best driver and download it. Problem persisted. CC Clean again.

For fun, I then used Windows Driver Update (Control Panel->Devices->Display Driver->Properties->Update Driver) and that downloaded a different version of the driver - which is actually the latest.

Cause

The ATI Control Centre driver check update tool was not downloading the latest driver for my card, it was downloading the previous one. Have raised a bug report with the ATI CC team.

Thank you everyone for your help, I am somewhat flabbergasted that the Windows Driver Update would get a newer version than the ATI CC tool.
 
Upvote 0 Downvote
C

Conleak

Distinguished
Dec 21, 2013
119
0
18,680
I've already wiped all the drivers and re-installed them. Could you maybe remove 'The solution was:' as people may find it misleading and think we've found a solution.
 
Upvote 0 Downvote
C

Conleak

Distinguished
Dec 21, 2013
119
0
18,680


Done
 
Upvote 0 Downvote
C

Conleak

Distinguished
Dec 21, 2013
119
0
18,680
Update: problem still occurs

Update again: I was doing a clean installation of all my Nvidia drivers and my PC crashed. It is the only time it has crashed when not gaming or after gaming..
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom