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PC rebooting 15 mins into games after adding new graphics card

Tags:
  • Games
  • Power Supplies
  • Graphics Cards
  • Systems
  • Rebooting
Last response: in Systems
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July 7, 2014 7:18:23 AM

Hey. I have a problem and I'd appreciate any help!

My specs:
750W Power Supply,
ASUS M5A78L-M/USB Motherboard
Radeon R9 270X 4GB
2x 4GB Corsair DDR3 RAM
AMD FX-8320 8-core processor

I purchased a Sapphire Radeon R9 270X and now when I play games such as Battlefield 4, ARMA III, Call of Duty: Ghosts after about 10-15mins of gameplay my system just reboots. I have tried to monitor the temperatures, I'm not very knowledgeable with PC hardware etc but the temps are

GPU: Hits 75 Celcius but has 99% load at a fair few times Averages: 69-70
CPU: Hits 70 Celcius. Averages 60-65

However I was told it's possible a PSU fault because of the voltage output which can be seen here:

http://prntscr.com/409lcj

I also read that this software can give incorrect readings but unsure how to actually test if my PSU is fault and is rebooting my PC because of not enough power?

I'd appreciate any input as I really need some help as I'm quite dissapointed after purchasing my first graphics card.

The graphics card I had before this was Sapphire Radeon HD 7770 1GB

Thanks!

More about : rebooting mins games adding graphics card

July 7, 2014 7:32:14 AM

I never seen a processor hit 70C when playing games. My 1055T hits 42C max on ultra settings 1080P with MSI GTX 650 Ti at 39C with thermaltake TG-1 thermal paste.

Did you check the bios settings see if it has a safety warning when the cpu hits 60c? Or is the cpu overclocked? try running it at stock settings see what happens. If it doesn't restart then you probably need a better cooler if your going to overclock or a better case with good airflow. Or try playing games with the case open with a 15 dollar walmart fan blowing at it.
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July 7, 2014 7:41:15 AM

Forget to mention that I even limited the CPU to 2900 MHz and the temps wouldn't go over 50 celcius, something around there and the PC still rebooted.

I think it's pre-overclocked, I'm basically a newbie when it comes to overclocking etc, I just used Catalyst Control Center to lower the MHz. I don't know if that helps?
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Related resources
a b ) Power supply
a b U Graphics card
July 7, 2014 7:43:54 AM

yeah your +12v rail should be within 5% not 8.2 volts.


as for your temps the gpu is fine, they can hit mid 90's before throttling and 105+ before they will shut down from heat.

as for the cpu....
Max safe core temp recommended by AMD is 62 degrees celsius.
maximum socket temperature is 70 degrees celsius.
its best to keep the core temperature under 55 degrees though to keep the lifetime longer
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July 7, 2014 7:53:58 AM

Thanks for the input, I went into BIOS settings but as I'm not sure what I'm doing I couldn't find a "safety warning when the cpu hits 60c?"

But I did find out this information in BIOS:
CPU TEMP: 48
MB TEMP: 35

VCORE VOLT: 1.356V
3.3V : 3.383V
5V : 5.010V
12V : 11.874

Now this looks much better than what HWMonitor states. So I'm assuming from your guys comments it's my CPU that's actually over-heating/causing the reboots?

I'll need to look into aftermarket coolers I assume and apply new thermal paste, of which I'd get my brother to do for me as I have zero knowledge with this stuff.

I'm not sure if HWMonitor actually shows the core temperature? If it does it looks like it's well over what it should be however it still rebooted when I limited the cores to 2900MHz and didn't really go over 50 Celcius, this is what is confusing me slightly.
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a c 106 ) Power supply
a b U Graphics card
July 7, 2014 7:54:56 AM

these are meshed up voltages for the psu rails but at such values it wouldnt be operative. try reading them through bios. also at such high temps the cpu throttles. clear the cmos to restore stock settings. stock cooler isnt meant for overclocking, nor your mobo. cpu core temps shouldnt exceed 60c.also what is you exact psu model?
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July 7, 2014 8:56:03 AM

bcfcAnt said:
Thanks for the input, I went into BIOS settings but as I'm not sure what I'm doing I couldn't find a "safety warning when the cpu hits 60c?"

But I did find out this information in BIOS:
CPU TEMP: 48
MB TEMP: 35

VCORE VOLT: 1.356V
3.3V : 3.383V
5V : 5.010V
12V : 11.874

Now this looks much better than what HWMonitor states. So I'm assuming from your guys comments it's my CPU that's actually over-heating/causing the reboots?

I'll need to look into aftermarket coolers I assume and apply new thermal paste, of which I'd get my brother to do for me as I have zero knowledge with this stuff.

I'm not sure if HWMonitor actually shows the core temperature? If it does it looks like it's well over what it should be however it still rebooted when I limited the cores to 2900MHz and didn't really go over 50 Celcius, this is what is confusing me slightly.


Every motherboard is different it can be In under advanced settings or under warnings or voltage settings or CPU monitor. Just gotta dig around in the bios and see if thats whats causing it, if its enabled then thats probably why
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July 7, 2014 9:00:39 AM

@Danifilth I'll have a look in a minute

But just tried playing again, on Ghosts Multiplayer the max CPU Temp was 69 and GPU about the same with not much GPU usages

Singleplayer: Temps hit 71 at one point, may have went higher at restart? But on restart I noticed the GPU at under 70degree but 99% usage, could that be a problem?

Also Danifilth, if I disable it do I run a greater risk of ruining my parts or should I just try install a new cooler / thermal paste?

Sorry for the trouble and I appreciate all of your guys' help it's just frustrating me as I just purchased the card and now it's restarting and well I don't have much knowledge as you can tell.

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July 7, 2014 9:14:30 AM

Those voltages are extremely low, I'm surprised the system even boots. Have to be something wrong with the readings.

It doesn't explain the high temps tough. Is your cabinet in a desk or something? No room to vent heat? If the temp around the cabinet keeps rising so with the cpu and GPU temps.
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July 7, 2014 9:16:43 AM

bcfcAnt said:
@Danifilth I'll have a look in a minute

But just tried playing again, on Ghosts Multiplayer the max CPU Temp was 69 and GPU about the same with not much GPU usages

Singleplayer: Temps hit 71 at one point, may have went higher at restart? But on restart I noticed the GPU at under 70degree but 99% usage, could that be a problem?

Also Danifilth, if I disable it do I run a greater risk of ruining my parts or should I just try install a new cooler / thermal paste?

Sorry for the trouble and I appreciate all of your guys' help it's just frustrating me as I just purchased the card and now it's restarting and well I don't have much knowledge as you can tell.



I would decrease the temperature see if that's the culprit if so get a better cooler. But i cant keep my eyes open hope someone comes up with an answer good luck lol or ill check later see if its been resolved.
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July 7, 2014 9:22:36 AM

Ahh, I see you have normal readings in Bios. Had to be something wrong with the voltage readings in the SS you posted.
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July 7, 2014 10:15:42 AM

Ok some more information, I underclocked CPU to 2900MHz again, actually just idled on a game, no movement etc whilst just watching videos on phone to see if anything would happen

CPU max temp was 55 Celcius and the GPU was mostly on 99% Usage 75 Celcius.

I literally have no idea what to do
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July 7, 2014 10:44:56 AM

Ran CPU Burner for 5-10mins topped at 68 Celcius - no computer restart
Ran furmark for 5mins - gfx card hit 85 Celcius with 100% usage (More than I was getting in games) Stopped at 85 because idk the limits I should stress it to, I don't want to damage anything however, still no computer restart

I'm really confused, sorry for being such a newbie but I desperately need help because I currently can't play games


EDIT: After reboot, on the start up it says the following:
"Power supply surges detected during the previous power on"
"ASUS Anti-Surge was triggered to protect system from unstable power supply unit"

I assume that's telling me my PSU is faulty?

EDIT 2:
I done an OCCT PSU Stress Test

After approximately 380seconds the computer rebooted,

CPU Temp was at 66 and GPU at 55

So does that mean it's the PSU ?
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July 7, 2014 4:17:48 PM

adjust your fan control for yourCPUcooler. Maybe it is not running at the right RPM. Be sure to check that
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Best solution

a b ) Power supply
a b U Graphics card
July 8, 2014 3:31:01 AM

bcfcAnt said:
Ran CPU Burner for 5-10mins topped at 68 Celcius - no computer restart
Ran furmark for 5mins - gfx card hit 85 Celcius with 100% usage (More than I was getting in games) Stopped at 85 because idk the limits I should stress it to, I don't want to damage anything however, still no computer restart

I'm really confused, sorry for being such a newbie but I desperately need help because I currently can't play games


EDIT: After reboot, on the start up it says the following:
"Power supply surges detected during the previous power on"
"ASUS Anti-Surge was triggered to protect system from unstable power supply unit"

I assume that's telling me my PSU is faulty?

EDIT 2:
I done an OCCT PSU Stress Test

After approximately 380seconds the computer rebooted,

CPU Temp was at 66 and GPU at 55

So does that mean it's the PSU ?


That kinda narrows it down to the PSU. It can run your cpu maxed out or your gpu maxed out but not both at the same time. That's why in games it will crash but when you test individually everything is ok.

Time for a new PSU.
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July 8, 2014 6:08:13 AM

Ordered a new PSU,

corsair cx750m
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July 9, 2014 7:18:28 AM

Thanks everyone, the problem has been fixed with the new PSU fitted.

Still need to cool down the CPU slightly to make it longer-lasting, thanks everyone for your contributions!
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!