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Windows 8.1 flickering display (bad update)

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  • Windows 8
  • Failed Update
Last response: in Windows 8
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July 8, 2014 5:16:28 AM

need anyone to help me on my issue
my display flickers continuously after i updated the PC from windows 8 to windows 8.1. the flickering also happened in safe mode so do not think it is video driver issue (but please correct me if i'm wrong). disk usage in task manager shoots up to 100%
PC - Dell Optiplex 7010, Windows 8 OEM
i do not have a windows disk/dvd with me

video on the simptom : http://youtu.be/yxma6TAshgE

PC - Dell Optiplex 7010, Windows 8 OEM

explorer.exe crashed


repeated list on task manager :
1. thumbnail handler extraction...

2. windows problem reporting

More about : windows flickering display bad update

July 9, 2014 12:56:47 AM

sorry, that doesn't work. i have updated some pictures for reference
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July 11, 2014 12:31:27 AM

probably is the drivers though ;) 
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a b * Windows 8
July 11, 2014 10:07:23 AM

MightyBoyGaming said:
probably is the drivers though ;) 


+1
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July 15, 2014 6:26:05 AM

darkbreeze said:
MightyBoyGaming said:
probably is the drivers though ;) 


+1


which driver, may i know? please note that this issue also happened when i went to safe mode
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a b * Windows 8
July 15, 2014 8:56:58 AM

That doesn't matter. Windows often has display issues in safe mode as it generally uses minimal and generic drivers along with very low resolution and color display modes. To start with, your hardware was never intended for windows 8.1 so that can be an issue. That being said, it should be ok with the right drivers. We need specs on your system as the 7010 has a plethora of possible hardware configurations including lots of different processors, several different graphics packages. Intel HD 2000/3000, 2500/4000, AMD discrete 7550 and AMD discrete 7470 are among the graphics packages that could be in there plus a basic HD package for the Celeron/Pentium configuration. These will likely all require a different driver and one may not work for another. Let us know what YOU have, especially if maybe you've added something different. Thanks.
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July 15, 2014 7:56:29 PM

Totes your GPU or your graphics driver. +1 on windows 8 providing a generic graphic driver that will cause flickering.

What you need to do is figure out what your gpu is and update the driver for it. You can also research the oem provider you have and the particular type of computer you have to see if the oem has their own driver set that is compatible with your computer.
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July 16, 2014 9:49:01 AM

darkbreeze said:
That doesn't matter. Windows often has display issues in safe mode as it generally uses minimal and generic drivers along with very low resolution and color display modes. To start with, your hardware was never intended for windows 8.1 so that can be an issue. That being said, it should be ok with the right drivers. We need specs on your system as the 7010 has a plethora of possible hardware configurations including lots of different processors, several different graphics packages. Intel HD 2000/3000, 2500/4000, AMD discrete 7550 and AMD discrete 7470 are among the graphics packages that could be in there plus a basic HD package for the Celeron/Pentium configuration. These will likely all require a different driver and one may not work for another. Let us know what YOU have, especially if maybe you've added something different. Thanks.


i will repost the PC's configuration when i get in touch with it. just some additional info (dont know if needed/not)
this PC is actually used in my office and we got few units. all PCs were updated successfully except this one.
due to slow internet connection, i had to start the update/download (win8 to win8.1 from the windows store) before i go back home, leave it overnight and continue the next step the next morning. and i update 1-2 PCs per night.
i'm setting these PCs for manual update also because of the slow internet connection
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July 17, 2014 6:00:17 PM

PC spec (DELL Optiplex 7010) :
Intel i7 3770
4GB DDR3 RAM
Intel HD Graphics 4000
500GB HDD
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a b * Windows 8
July 17, 2014 6:58:37 PM

Are you running a 32 or 64 bit system?
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a b * Windows 8
July 17, 2014 7:06:27 PM

Since it's probably 64 bit, the most recent driver is here: https://downloadcenter.intel.com/Detail_Desc.aspx?Dwnld... . Try that if it's 64 bit and if it doesn't help we'll move forward. Or if you know that's the same version you have (Check the driver info) then probably skip this step.
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July 17, 2014 7:52:48 PM

darkbreeze said:
Are you running a 32 or 64 bit system?


its on windows 8.1 32bit
i've just installed the Intel HD4000 driver and the problemis still there
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a b * Windows 8
July 17, 2014 10:42:38 PM

God dammit! Just kidding. I was really hoping that would cure the problem. Ok, let me investigate this a bit as it's obviously not any of the common issues. Check your display frequency one more time and tell me what it's set at. Right click the desktop, screen resolution, advanced settings, monitor tab. Make sure the box that says hide modes this monitor cannot display is checked. What's your frequency set at and what is the model of your monitor? Any chance it's the monitor? I know it's probably not as you said it was working fine in Windows 8 and didn't start until you upgraded to 8.1 but I'm just trying to cover all the possibilities. I'm almost out of ideas here but I'll get back to you asap if I come across any answers. Sorry.
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July 18, 2014 1:10:32 AM

darkbreeze said:
God dammit! Just kidding. I was really hoping that would cure the problem. Ok, let me investigate this a bit as it's obviously not any of the common issues. Check your display frequency one more time and tell me what it's set at. Right click the desktop, screen resolution, advanced settings, monitor tab. Make sure the box that says hide modes this monitor cannot display is checked. What's your frequency set at and what is the model of your monitor? Any chance it's the monitor? I know it's probably not as you said it was working fine in Windows 8 and didn't start until you upgraded to 8.1 but I'm just trying to cover all the possibilities. I'm almost out of ideas here but I'll get back to you asap if I come across any answers. Sorry.


new observation : the flickering stoppped when the error message on explorer.exe crashed (1st pic in my 1st post) come out. if i leave it, everything seems fine, but when i click ok the flickering goes again.
i think it has something to do with "something" that makes the explorer.exe crash
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!