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internet access problem

Last response: in Windows 8
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July 8, 2014 1:14:34 PM

i am connected to wifi with wireless adapter and it says i have internet access. but when i open up a browser it says unable to connect to internet? PLz help
a b * Windows 8
July 8, 2014 1:43:19 PM

How strong or weak is your wireless signal? Sometimes a very weak signal may still show as connected but in reality isn't strong enough to access websites. How far are you from the signal?
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July 8, 2014 3:03:14 PM

it says i have 4 bars and i have never had this problem before it just poped up one day
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July 8, 2014 3:03:51 PM

darkbreeze said:
How strong or weak is your wireless signal? Sometimes a very weak signal may still show as connected but in reality isn't strong enough to access websites. How far are you from the signal?


it says i have 4 bars
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a b * Windows 8
July 8, 2014 3:39:39 PM

What kind of device are you connecting with? Is it a computer, phone, console or streaming device? Have you tried doing a power cycle on the modem and router, or just the router, depending on whether you have cable or dsl. It could also be a security password issue. You can try selecting "forget this connection" in your network wifi properties and then reconnect, enter your password and see what happens. Sometimes the network connection is there, so it shows internet access is "available" but your browser won't actually connect because it's being blocked by the router due to not having the correct login information for the router entered. I know that's probably not your issue but it is a possibility. Can you do this. Right click on your wifi icon down in the taskbar and select "network troubleshooting". Run the troubleshooting wizard and see what it tells you then let me know.
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July 8, 2014 4:29:08 PM

darkbreeze said:
What kind of device are you connecting with? Is it a computer, phone, console or streaming device? Have you tried doing a power cycle on the modem and router, or just the router, depending on whether you have cable or dsl. It could also be a security password issue. You can try selecting "forget this connection" in your network wifi properties and then reconnect, enter your password and see what happens. Sometimes the network connection is there, so it shows internet access is "available" but your browser won't actually connect because it's being blocked by the router due to not having the correct login information for the router entered. I know that's probably not your issue but it is a possibility. Can you do this. Right click on your wifi icon down in the taskbar and select "network troubleshooting". Run the troubleshooting wizard and see what it tells you then let me know.


it is on my computer, and i have tried troubleshooting but it says it dosent detect an issue. ive tried disconnecting the connecting again, didnt work. tried restarting my router several times. the connection works on my other pc just fine though
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a b * Windows 8
July 8, 2014 4:48:03 PM

Try going into device manager an making a note of the names of any network adapters present under the network adapters category. Then, uninstall all network adapters that are present by right clicking on them and selecting uninstall. Then reboot and allow windows to reinstall the drivers for those devices. You might have to download updated drivers for those devices, either before or after doing the uninstall, with your other computer, just in case for some crazy reason windows doesn't automatically have the driver information and .inf files which sometimes, but rarely, happens when uninstalling devices. After reinstalling seek out the wifi connection again and try connecting and see what happens. Go from there.
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July 8, 2014 5:57:00 PM

darkbreeze said:
Try going into device manager an making a note of the names of any network adapters present under the network adapters category. Then, uninstall all network adapters that are present by right clicking on them and selecting uninstall. Then reboot and allow windows to reinstall the drivers for those devices. You might have to download updated drivers for those devices, either before or after doing the uninstall, with your other computer, just in case for some crazy reason windows doesn't automatically have the driver information and .inf files which sometimes, but rarely, happens when uninstalling devices. After reinstalling seek out the wifi connection again and try connecting and see what happens. Go from there.

i unistalled every thing and checked for updated drivers, nothing changed
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a b * Windows 8
July 8, 2014 8:59:37 PM

Are you using windows 8 or 8.1 and are you using the metro screens or a standard desktop configuration? I ask so that I and others know where to tell you to go to perform specific steps. Do you happen to have a security program called ESET installed or have you installed or uninstalled anything between the time this was working and the time frame when it stopped connecting? Also, since you have a router can you please try to do one of the following: Plug the computer directly into your cable modem using the network cable that runs from the cable modem into your router. Then reboot the computer and try to access the internet. Or, if you have dsl, try plugging the computer directly into the dsl router using one of the Ethernet ports on the router and a network cable. Reboot and try to access the internet. If that doesn't gain you internet access pull the power cord from the router or modem and wait 5 minutes with the computer shut off then restart the computer and try to access the internet. Let me know if any of these methods allows you to connect.
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July 9, 2014 12:30:21 PM

darkbreeze said:
Are you using windows 8 or 8.1 and are you using the metro screens or a standard desktop configuration? I ask so that I and others know where to tell you to go to perform specific steps. Do you happen to have a security program called ESET installed or have you installed or uninstalled anything between the time this was working and the time frame when it stopped connecting? Also, since you have a router can you please try to do one of the following: Plug the computer directly into your cable modem using the network cable that runs from the cable modem into your router. Then reboot the computer and try to access the internet. Or, if you have dsl, try plugging the computer directly into the dsl router using one of the Ethernet ports on the router and a network cable. Reboot and try to access the internet. If that doesn't gain you internet access pull the power cord from the router or modem and wait 5 minutes with the computer shut off then restart the computer and try to access the internet. Let me know if any of these methods allows you to connect.

I use 8.1 and standard desktop. I have AVG anti software program installed. And im unable to plug my pc directly into my router using ethernet cord, because of where its at
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a b * Windows 8
July 9, 2014 2:40:47 PM

jacob_moses said:

I use 8.1 and standard desktop. I have AVG anti software program installed. And im unable to plug my pc directly into my router using ethernet cord, because of where its at


Well, that may be the end of what I can do to help then unless you can get a longer Ethernet cable or relocate the computer temporarily next to the router. It needs a direct connection to the internet so we can determine that it does in fact have the ability to connect to the internet wired and that the problem is strictly a wireless issue. I can suggest however aside from that that you can uninstall the Antivirus program and see if you are able to connect. It's another possibility but it's not the most likely one. Sorry. Perhaps somebody else can help.
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July 9, 2014 4:52:25 PM

darkbreeze said:
jacob_moses said:

I use 8.1 and standard desktop. I have AVG anti software program installed. And im unable to plug my pc directly into my router using ethernet cord, because of where its at


Well, that may be the end of what I can do to help then unless you can get a longer Ethernet cable or relocate the computer temporarily next to the router. It needs a direct connection to the internet so we can determine that it does in fact have the ability to connect to the internet wired and that the problem is strictly a wireless issue. I can suggest however aside from that that you can uninstall the Antivirus program and see if you are able to connect. It's another possibility but it's not the most likely one. Sorry. Perhaps somebody else can help.

Thanks for all your help anyways :) 

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July 9, 2014 5:15:10 PM

side-click on your connection status at the bottom and click 'troubleshoot problems' it works for me about 90% of the time :) 
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a b * Windows 8
July 9, 2014 5:49:06 PM

techtechie said:
side-click on your connection status at the bottom and click 'troubleshoot problems' it works for me about 90% of the time :) 


He already tried that, as he indicated after I suggested that in the beginning.
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July 9, 2014 6:16:42 PM

techtechie said:
side-click on your connection status at the bottom and click 'troubleshoot problems' it works for me about 90% of the time :) 


I connected my pc to router with ethernet cord and it still wont let me connect
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July 9, 2014 6:23:07 PM

have you called your isp yet? or have you tried setting up static ip addresses on your computers.

im not sure but it sounds like its conflicting ip address, normally it will tell you this.

did u accidentally firewall your browser on the computer in question.

if your router has firewall options it could be preventing browsing if you have p2p or torrent programs running.

do you have two routers? if so, have you tried running first router in bridge mode and allowing 2nd router to work normally?
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July 9, 2014 7:18:43 PM

a44arana said:
have you called your isp yet? or have you tried setting up static ip addresses on your computers.

im not sure but it sounds like its conflicting ip address, normally it will tell you this.

did u accidentally firewall your browser on the computer in question.

if your router has firewall options it could be preventing browsing if you have p2p or torrent programs running.

do you have two routers? if so, have you tried running first router in bridge mode and allowing 2nd router to work normally?


in my experience (and i have alot) on ip address issues, if you have one there will be a yellow triangle by the connection. personally i have to use static ip otherwise i will get assigned the wrong ip that does match with the gateway
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a b * Windows 8
July 9, 2014 7:35:29 PM

jacob_moses said:
I connected my pc to router with ethernet cord and it still wont let me connect


Ok, so we know it's not a wireless connection issue, it's just a connection issue, period. So we can forget about the wifi for now and focus on the connection. Hopefully you still have it connected by Ethernet cable. In the task bar does it show a good network connection and does it say internet access still now that you are connected by Ethernet? Also, let's make sure you turned your wireless off for now or just take it out if it's a usb adapter.
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