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My display suddenly goes black and white after installing latest AMD Catalyst driver for my new graphics card

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  • Computers
  • Graphics Cards
  • Display
  • Graphics
Last response: in Graphics & Displays
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July 9, 2014 7:33:37 AM

So, I bought an Asus R9 290 DirectCU II graphics card recently. After installing it to my PC, I boot up my computer and install the driver from the disc that comes with the GPU. After finished install I restart my computer and suddenly the display went black and white. I've try to download and install the latest driver from AMD website but still happen. When I uninstall the driver everything works fine, but the bad thing is I can't play any games. How do I solve this??? Please help me :( 

More about : display suddenly black white installing latest amd catalyst driver graphics card

a b U Graphics card
July 9, 2014 7:50:06 AM

Could I have you first reseat your GPU:
-Unplug the machine (essential for the power cycle process)
-Remove the card from the mobo, and disconnect the connectors
-Place the card back in, and reconnect
-Plug back in and turn it on

Then could I have you remove all the OLD graphics drivers, as well as new, and then reinstall the latest ones?

And also, what is your PSU? Wattage, brand, etc?

Hope we can help you resolve this!
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a c 246 U Graphics card
July 9, 2014 8:00:47 AM

Procedure for changing GFX cards.

1. Download latest driver for new card
2. Uninstall current drivers and reboot
3. Run CCleaner to make sure no leftovers for GFX drivers in registry
4. Shut down and turn off PSU via back switch
5. Swap cards.
6. Boot to Windows, don't let it install anything automatically.
7. Install new driver

Ya can usually skip 3 unless sou have something borked....
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July 9, 2014 9:18:42 AM

KyleADunn said:
Could I have you first reseat your GPU:
-Unplug the machine (essential for the power cycle process)
-Remove the card from the mobo, and disconnect the connectors
-Place the card back in, and reconnect
-Plug back in and turn it on

Then could I have you remove all the OLD graphics drivers, as well as new, and then reinstall the latest ones?

And also, what is your PSU? Wattage, brand, etc?

Hope we can help you resolve this!


I've followed all of your instruction but still it didn't do nothing. My display still went black and white. It seem that it's because of the driver regardless the latest one or not. I'm so frustrated right now :( 
Oh btw, I'm using AMD FX8350, 8GB Corsair ram, and a Corsair GS600 power supply.
Any other solution, please help me!

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a b U Graphics card
July 9, 2014 9:25:40 AM

It sounds like either loose GPU connection in the pci-e slot, or as if the improper drivers are being installed. Did the GPU make a distinct click when you reinserted it?
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July 9, 2014 10:40:54 AM

KyleADunn said:
It sounds like either loose GPU connection in the pci-e slot, or as if the improper drivers are being installed. Did the GPU make a distinct click when you reinserted it?


Yes there is a click sound when I put the card on the pci slot and I'm sure it sits properly but still that didn't do nothing.

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a b U Graphics card
July 9, 2014 10:55:30 AM

SkiPPeR95 said:
KyleADunn said:
It sounds like either loose GPU connection in the pci-e slot, or as if the improper drivers are being installed. Did the GPU make a distinct click when you reinserted it?


Yes there is a click sound when I put the card on the pci slot and I'm sure it sits properly but still that didn't do nothing.



Have you tried updating your BIOS, and done a Windows update? Since it's a very recent card, an older BIOS may not work well with the newer gpu. Also make sure the dual-bios switch on the r9 290 is set to option 1, not 2. It's a tiny physical switch on the top of the card.
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a c 246 U Graphics card
July 9, 2014 8:29:00 PM

The PSU is not one I would call "acceptable" and just above the minimum recommended but i doubt that's the problem unless you are overclocking something..

Quote:
Here is Guru3D's power supply recommendation:

AMD R9 290 - On your average system the card requires you to have a 550 Watt power supply unit.
AMD R9 290 Crossfire - On your average system the cards require you to have a 700 Watt power supply unit as minimum.
AMD R9 290X - On your average system the card requires you to have a 550~600 Watt power supply unit.
AMD R9 290X Crossfire - On your average system the cards require you to have a 800 Watt power supply unit as minimum.

If you are going to overclock GPU or processor, then we do recommend you purchase something with some more stamina.



The BIOS is not your problem.

The card's age won't be an issue, it's already past the half way point as far as "being current".

But here's the key .... "So, I bought an Asus R9 290 DirectCU II graphics card recently. "

What does Asus Tech Support say ? They should guide you thru a troubleshooting procedure ain about 10 minutes.

The cable from monitor to card might be a problem,
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July 10, 2014 4:30:05 AM

JackNaylorPE said:
The PSU is not one I would call "acceptable" and just above the minimum recommended but i doubt that's the problem unless you are overclocking something..

Quote:
Here is Guru3D's power supply recommendation:

AMD R9 290 - On your average system the card requires you to have a 550 Watt power supply unit.
AMD R9 290 Crossfire - On your average system the cards require you to have a 700 Watt power supply unit as minimum.
AMD R9 290X - On your average system the card requires you to have a 550~600 Watt power supply unit.
AMD R9 290X Crossfire - On your average system the cards require you to have a 800 Watt power supply unit as minimum.

If you are going to overclock GPU or processor, then we do recommend you purchase something with some more stamina.



The BIOS is not your problem.

The card's age won't be an issue, it's already past the half way point as far as "being current".

But here's the key .... "So, I bought an Asus R9 290 DirectCU II graphics card recently. "

What does Asus Tech Support say ? They should guide you thru a troubleshooting procedure ain about 10 minutes.

The cable from monitor to card might be a problem,


Speaking about the cable from monitor to the card, oh ya, I'm using a display port to VGA converter, like this --> http://www.newegg.com/Product/Product.aspx?Item=N82E168... because I'm using an old Samsung monitor that only has a VGA port. I think this might be the problem. If so, then should I'm buy a new monitor? About Asus Tech Support, the R9 290 that I bought is an OEM version, so I have no warranty and I never bother want to ask them.

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October 2, 2014 11:19:21 AM

I have the same issue how ever i use the latest drivers for a couple weeks and 2 days ago my card started with giving artifacts and weird crashes. Now windows doesn't recronise the card anymore and if you boot to windows and the moment the login screen appears i get a black screen and the pc keeps rebooting tried in 2 systems. My card is a HD6850
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October 13, 2014 9:14:32 AM

On the amd catalyst control center , go to preferences and restore all options to factory defaults, that should do it.

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