New Video Card rebooting computer when playing games.

Touc · Jul 10, 2014

I just bought a XFX Double D R9-280X-TDFD video card to replace my evga 560ti and I'm running into a problem. For example, I'll be playing Far Cry 3 on ultra settings and within 2 minutes of playing my computer will instantly shutoff and reboot. When running Heaven Benchmark my computer will shutoff and reboot a few minutes into it, but it varies. In CS:GO I would get massive stuttering, but in Far Cry 3 the graphics were fine until reboot. My temps haven't gone beyond 73C. My computer has shutoff and reboot at 62C to 73C. XFX support is very very slow, so I figured I'd post here to see if someone had any insight. Thank you. Here are my specs:

Motherboard: GIGABYTE GA-Z68XP-UD3P LGA 1155 Intel Z68
CPU: Intel Core i5-2500K Sandy Bridge Quad-Core 3.3GHz
CPU Liquid Cooler: Antec KUHLER H2O 920 Liquid Cooling System
Memory: G.SKILL Ripjaws Series 8GB DDR3 SDRAM DDR3 1600
Video Card: EVGA SuperClocked 01G-P3-1563-AR GeForce GTX 560 Ti
PSU: Thermaltake W0131RU 850W
SSD: OCZ Vertex 3 VTX3-25SAT3-120G
HDD: Seagate Barracuda Green ST2000DL003 2TB 5900 RPM
SAMSUNG Spinpoint F3 ST1000DM005/HD103SJ 1TB 7200 RPM
Sound Card: ASUS Xonar DGX 5.1 Channels 24-bit 96KHz PCI Express x1
DVD/CD burner: ASUS 24X DVD Burner Model DRW-24B1ST/BLK/B/AS
Case Fans: Cooler Master SickleFlow 120
MASSCOOL FD12025S1L3/4 120mm
2x MASSCOOL FD08025B1M3/4 80mm Cooling Fan
Keyboard: Microsoft Sidewinder x6
Mouse: Razer Naga Molten Edition
Case: Antec Mid Tower Case
OS: Windows 8.1 x64

Thank you

herrwizo · Jul 10, 2014

Sir, this is either overheating issue or power issue. Monitor both cpu and gpu temps and report here the max values while gaming. Try leaving your case open and test again.

Touc · Jul 10, 2014

herrwizo :

I just ran Heaven Benchmark and my computer rebooted after about 8 minutes. I took the side of the case off and put a big fan next to it to blow a ton of air into the case. I got a CPU temperature of 45C and GPU temperature of 65C right before reboot using HWmonitor.

I lowered the settings a little in Heaven Benchmark and my computer rebooted within 5 seconds at CPU = 46C and GPU = 55C. I did the same test again and my computer rebooted again within 5 seconds at close to the same temps.

stokes1790 · Jul 10, 2014

sounds like a PSU issue. But that is basically a quality PSU, still could be it. I would suggest trying to use the card in another computer, friend's? If it gives you the same problems with another computer then it is probably a faulty card.

Touc · Jul 10, 2014

stokes1790 :

I don't have another computer or a friend's computer to test this card. I guess I'll just wait for a response and RMA the card. Thanks for trying to help

Touc · Jul 31, 2014

I just received the video card back from xfx and they said there was no problem with the card. I bought a new power supply (EVGA Supernova G2 850W) before they shipped the card back to me. After installing the video card I can't even load a graphical frame for any game. All games either crash on startup or crash when I'm at the menu when I try to start the game. Of course, my 560ti still works fine. This xfx r9 280x is actually performing worse since I got the card back. I have no idea what to do.

Shantanu Ghose · Jul 31, 2014

Maybe there's a problem with your motherboard?

Touc · Jul 31, 2014

Shantanu Ghose :

I was able to borrow my father's computer and luckily he had the right components for me to just slip this card in and test it. I ran into the exact same problem that I am having on my computer. I don't understand how XFX can say this card is fine, but I tried this card on 2 different computers and it's giving me the same issue.

They send me another message saying maybe I installed the drivers incorrectly, so I went along with it anyway. I uninstalled the nvidia drivers, rebooted, shutdown, removed the nvidia card, installed the 280x, bootup, and now I get a black screen where I can only see my cursor. I tried my other monitor just in case. I even tried the steps twice. I'm pretty much lost.

Shantanu Ghose · Jul 31, 2014

Touc :

Shantanu Ghose :

I was able to borrow my father's computer and luckily he had the right components for me to just slip this card in and test it. I ran into the exact same problem that I am having on my computer. I don't understand how XFX can say this card is fine, but I tried this card on 2 different computers and it's giving me the same issue.

They send me another message saying maybe I installed the drivers incorrectly, so I went along with it anyway. I uninstalled the nvidia drivers, rebooted, shutdown, removed the nvidia card, installed the 280x, bootup, and now I get a black screen where I can only see my cursor. I tried my other monitor just in case. I even tried the steps twice. I'm pretty much lost.

if thats the case then i think your GPU is at fault

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