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Asus q550lf keyboard b n space arrow keys not working

Hello, I just bought this laptop a few weeks ago, an ASUS q550lf.

Regardless, certain keys will occasionally work and occasionally not work. Those keys are b, n, enter, space, left shift, left control, up, and down arrow keys and maybe some others that I have missed.

Normally I am very tech savvy but I can not figure out what is going wrong with this laptop.

When the keys are not functioning properly, it appears that they will not work unless I press them and leave them pressed for 3 or 4 seconds, then it will register a single click.

I do not believe that the problem could be dirt in the keys because this laptop is still almost brand new. I have not yet tried attaching an external keyboard but I would assume it would work, I will check it tonight.

The keyboard usually will not function for about 70% of the time it seems.
56 answers Last reply Best Answer
More about asus q550lf keyboard space arrow keys working
  1. Hi, what I recommend is to disconnect your keyboard, and then reconnect it.
  2. krashton1 said:
    Hello, I just bought this laptop a few weeks ago, an ASUS q550lf.

    Regardless, certain keys will occasionally work and occasionally not work. Those keys are b n enter space left shift left control up and down arrow keys and maybe some others that I have missed.

    Normally I am very tech savvy but I can not figure out what is going wrong with this laptop.

    When the keys are not functioning properly, it appears that they will not work unless I press them and leave them pressed for 3 or 4 seconds, then it will register a single click.

    I do not belive that the problem could be dirt in the keys because this laptop is still almost brand new. I have not yet tried attaching an external keyboard but I would assume it would work, I will check it tonight.

    The keyboard usually will not function for about 70% of the time it seems.


    I have a 9 month old asus q550lf and have the exact same issue. 2 days ago I stripped it out to just the keyboard which requires yoy remove everything inside btw. The keyboard is part of the whole top plate and is plastic riveted in. You can tell its a manufacturing issue and will not get better, only worse. The plastic rivets in the "working" parts of the keyboard are nice and thick and well formed. The areas where the keys dont work the tops of the rivets are very thin and poorly pressed, allowing for seperation. Talking to asus their only solution is to send it to them for keyboard replacement, minimum 2 week turn around. I dont have anywhere to back up 800gb of data and fall semester starts soon so im going to try and get them to just send me a keyboard. Its a shame, its such a nice looking laptop yet I have had so many issues with it. Out of the box the fans would jump to 100% rpm and stay that way, took 3 bios updates and 2 months to fix that, the trackpad is super garbage, problems with the dvd tray fittin proper with the bottom, keyboard light issues and now the keyboard being unusable. I would not recommend the q550 to anyone. Goodluck
  3. 151rum said:
    krashton1 said:
    Hello, I just bought this laptop a few weeks ago, an ASUS q550lf.

    Regardless, certain keys will occasionally work and occasionally not work. Those keys are b n enter space left shift left control up and down arrow keys and maybe some others that I have missed.

    Normally I am very tech savvy but I can not figure out what is going wrong with this laptop.

    When the keys are not functioning properly, it appears that they will not work unless I press them and leave them pressed for 3 or 4 seconds, then it will register a single click.

    I do not belive that the problem could be dirt in the keys because this laptop is still almost brand new. I have not yet tried attaching an external keyboard but I would assume it would work, I will check it tonight.

    The keyboard usually will not function for about 70% of the time it seems.


    I have a 9 month old asus q550lf and have the exact same issue. 2 days ago I stripped it out to just the keyboard which requires yoy remove everything inside btw. The keyboard is part of the whole top plate and is plastic riveted in. You can tell its a manufacturing issue and will not get better, only worse. The plastic rivets in the "working" parts of the keyboard are nice and thick and well formed. The areas where the keys dont work the tops of the rivets are very thin and poorly pressed, allowing for seperation. Talking to asus their only solution is to send it to them for keyboard replacement, minimum 2 week turn around. I dont have anywhere to back up 800gb of data and fall semester starts soon so im going to try and get them to just send me a keyboard. Its a shame, its such a nice looking laptop yet I have had so many issues with it. Out of the box the fans would jump to 100% rpm and stay that way, took 3 bios updates and 2 months to fix that, the trackpad is super garbage, problems with the dvd tray fittin proper with the bottom, keyboard light issues and now the keyboard being unusable. I would not recommend the q550 to anyone. Goodluck


    While not really a solution. I didn't come back to the forum as my keyboard on its own started working again. I don't know what the issue is but best of luck to you.
  4. Yeah it will. On and off. It took about 5 months for mine to become totally unuseable. You will notice the left shift, space and enter key not registering at times causing you to press them harder further damaging the poorly manufactured keyboard. It started for me very slow and a reboot seemed to fix it at times. Seriously get it fixed now it will only get worse. Not working keys left control, left shift, b, n, space, main enter key, left and right arrow keys, sometimes down and up arrow. All I can remember off the top of my head. You arent the only one with the exact same keys not working, search around some. Luck.
  5. I'm having the exact same issue. ASUS Q550LF, about 6 months old.
    Left Control, Left Shift, Spacebar, B, N, left and right arrow keys are mostly unresponsive. Holding a key down, as someone mentioned, will sometimes not work.

    I have installed all the drivers on the ASUS site. After no luck, I even reinstalled Win8 afterwards. Even with a fresh OS, still no fix.

    Since it's an occurring issue with other users, it has to be a driver issue or the way the laptop was made..
  6. Best answer
    Hey guys. I'm currently in the middle of trying to find a proper solution. I think I have an answer.
    I am currently typing on my q550lf. About 5 minutes ago, I could not get my " Spacebar, N, B, L-Arrow, L-Shift, Enter (etc)," to give me ANY life. I'm a hardware guy and pretty mechanical. I was convinced it was a bus line that may have become severed. I called ASUS and Newegg to see if I could get any advice or maybe a hand out. No luck.
    My wife insisted that it was DRIVERS. I didn't listen. I mean, seeing others have the exact spot on problem only makes me think its hardware!

    I'm running this post long, mostly as a test- The keyboard STILL WORKS! What was the answer?
    How many of y'all are running the original HDD? I put an SSD in my laptop as soon as the fed ex guy let go of the box. I've been using it for months. Just a few moments ago I had my SSD with WIN8 pro installed on it and like I said, I got no response from the affected keys. I reinstalled the original HDD and booted the machine up, just a minute ago, for the first time as if I would have the day I bought it in Feb of this year. As soon as I could open a browser, I came here to write my findings. The first sentence of this post is the longest body of uninterrupted words I've written all summer.

    It's 100% Software. ( The wife just said I told you)
    A month ago she installed new drivers on my laptop, and for a day the computer gave me few issues. It turned sour rapidly and became unusable. She still thinks its a poor integration of hardware and software on Asus' part. Something is degrading.
    Either way, we have a better answer to what is going on.

    How many of y'all have the original HDD and software? Has anyone done a clean install to the HDD or installed a SSD?

    PS Typed the whole thing without a hitch. I'm gonna put the SSD back in and report back.

    -EDIT
    I DONT KNOW WHAT TO BELIEVE ANY MORE! I just put my SSD back in.(Typing on the laptop now) and it works fine!! ITS 100% HARDWARE! (jk I don't know anymore)
    So.. I'm gonna see how long the keyboard will work with the SSD installed. *facepalm*
  7. Jer2112 said:
    Hey guys. I'm currently in the middle of trying to find a proper solution. I think I have an answer.
    I am currently typing on my q550lf. About 5 minutes ago, I could not get my " Spacebar, N, B, L-Arrow, L-Shift, Enter (etc)," to give me ANY life. I'm a hardware guy and pretty mechanical. I was convinced it was a bus line that may have become severed. I called ASUS and Newegg to see if I could get any advice or maybe a hand out. No luck.
    My wife insisted that it was DRIVERS. I didn't listen. I mean, seeing others have the exact spot on problem only makes me think its hardware!

    I'm running this post long, mostly as a test- The keyboard STILL WORKS! What was the answer?
    How many of y'all are running the original HDD? I put an SSD in my laptop as soon as the fed ex guy let go of the box. I've been using it for months. Just a few moments ago I had my SSD with WIN8 pro installed on it and like I said, I got no response from the affected keys. I reinstalled the original HDD and booted the machine up, just a minute ago, for the first time as if I would have the day I bought it in Feb of this year. As soon as I could open a browser, I came here to write my findings. The first sentence of this post is the longest body of uninterrupted words I've written all summer.

    It's 100% Software. ( The wife just said I told you)
    A month ago she installed new drivers on my laptop, and for a day the computer gave me few issues. It turned sour rapidly and became unusable. She still thinks its a poor integration of hardware and software on Asus' part. Something is degrading.
    Either way, we have a better answer to what is going on.

    How many of y'all have the original HDD and software? Has anyone done a clean install to the HDD or installed a SSD?

    PS Typed the whole thing without a hitch. I'm gonna put the SSD back in and report back.

    -EDIT
    I DONT KNOW WHAT TO BELIEVE ANY MORE! I just put my SSD back in.(Typing on the laptop now) and it works fine!! ITS 100% HARDWARE! (jk I don't know anymore)
    So.. I'm gonna see how long the keyboard will work with the SSD installed. *facepalm*


    Never put a SSD in mine. Been stock this entire time. Took 4 calls but I got ASUS to send me a replacement keyboard, still waiting for it to ship. Once installed we will see. I did do a refresh and now a factory reformat my keys are still dead. Only way I got asus to send the keyboard was 1 complain, alot. 2 assure them I knew what I was doing and that I understood me doing it would void the warrenty (expires in 2 weeks anyways) filled out the advanced part replacement rma which included giving a credit card to hold 80 bucks (cost of the board) scanned and emailed it on the 22nd. Talked to a rep today as to why it hasnt shipped yet and was told they were escalating it to see if they could get me an answer. No amswer yet. Will keep informed
  8. After working for a few days, the keyboard in SSD formation finally completely gave out. Ill let yall know what happens next.

    EDIT: I put the original HDD back in (with original preloaded everything) and the keyboard remained non functional in those affected areas =[. Guess its hardware. Now to try to pinpoint the issue. The keyboard restored full function after I replaced the HDD to test it. thats all I touched. The HDD ribbon adapter was the only thing that got moved around. Today, I pulled the ribbon for the KB and cleaned the contacts. Still no bueno...
  9. Jer2112 said:
    After working for a few days, the keyboard in SSD formation finally completely gave out. Ill let yall know what happens next.

    EDIT: I put the original HDD back in (with original preloaded everything) and the keyboard remained non functional in those affected areas =[. Guess its hardware. Now to try to pinpoint the issue. The keyboard restored full function after I replaced the HDD to test it. thats all I touched. The HDD ribbon adapter was the only thing that got moved around. Today, I pulled the ribbon for the KB and cleaned the contacts. Still no bueno...



    Talked to ASUS again today, they said my keyboard just shipped. I should receive it Monday. The kleyboard is 80 dollars on ASUS site and has been sold out since 7-14-14. Quite a few models use it

    http://us.estore.asus.com/index.php?l=product_detail&p=6450

    I will post back after replacing it on monday or tuesday. Man it was a pain to get them to send it to me
  10. 151rum said:
    Jer2112 said:
    After working for a few days, the keyboard in SSD formation finally completely gave out. Ill let yall know what happens next.

    EDIT: I put the original HDD back in (with original preloaded everything) and the keyboard remained non functional in those affected areas =[. Guess its hardware. Now to try to pinpoint the issue. The keyboard restored full function after I replaced the HDD to test it. thats all I touched. The HDD ribbon adapter was the only thing that got moved around. Today, I pulled the ribbon for the KB and cleaned the contacts. Still no bueno...



    Talked to ASUS again today, they said my keyboard just shipped. I should receive it Monday. The kleyboard is 80 dollars on ASUS site and has been sold out since 7-14-14. Quite a few models use it

    http://us.estore.asus.com/index.php?l=product_detail&p=6450

    I will post back after replacing it on monday or tuesday. Man it was a pain to get them to send it to me


    Just wanted to throw in my 2 cents... I'm having the same problem. Been working on and off (same keys everyone is complaining about). First I thought it was the keyboard connection... I put my laptop in my bag on the optical drive side so I thought I had just loosened the connection. Sure enough, when I knocked it around the other direction it would start working again. This fix worked for the past couple months, but now this is no longer proving effective. I have loved ASUS up to this point, but now I'm a little disenchanted. What do you all suppose the chances of getting an ASUS rep to chime into this thread would be?
  11. I would like to share my nightmare with ASUS SO far. I am removing the RMA numbers as to avoid tampering. This is unedited besides the removal of RMA info

    Chat transcript

    Full Name: Michael Demont

    E-mail: **

    Phone: **
    Existing Case# or RMA#: USX2***

    Serial Number or Model Name: Q550LF

    Territory: USA

    Support type: Notebook - RMA Status

    Chat Server Server 1

    Reason for your chat today: It has been over 2 weeks and no word on my RMA






    Temar Mon, 09/08/14 07:50:32 pm Europe/Berlin

    Hello Michael Demont, thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly.
    Thank you for your patience.





    Michael Demont 07:53:21 pm

    i am looking for the tracking number for RMA USX2***





    Temar 07:53:27 pm

    I will be more than happy to assist you
    May I have few moments to check into the information for you?





    Michael Demont 07:53:38 pm

    yes
    Demont Thank you and your request will be processed accordingly. Terrie Leonard ---------- Original Message ---------- From : m***@gmail.com Sent : 8/21/2014 6:22:34 PM To : "xship_rma@asus.com" Subject : RMA USX2** Michael Demont [CASEID=PT***




    Temar 08:00:04 pm

    Thank you for your patience.
    May I have the tracking number please?





    Michael Demont 08:02:53 pm

    do you guys really have no idea what you are doing? I have been waiting for YOU to send to ME MY KEYBOARD, so I can replace it and send you my old one. I am contacting YOU to get my tracking number that I have yet to recieve...'.





    Temar 08:03:48 pm

    Oh, you did an advance replacement





    Michael Demont 08:04:08 pm

    yes





    Temar 08:07:53 pm

    Thank you. So I am seeing that the process was initiated on 2014/08/14 and the forms were received on 8/22/2014 and I am seeing that it will be sent out via GROUND SHIPMENT.
    There is no tracking information as yet
    This sis so because the keyboard is not yet shipped out
    Based on what I am seeing, the advanced replacement is still being processed





    Michael Demont 08:09:33 pm

    9-4-14 I was told it HAD been shipped, I save every one of these chats, 9-4 I was told the next day I coiuld contact you to get the tracking number. I have that chat saved. Are you sayiung thast you/ ASUS have lied to me yet again?
    this is over 3 weeks now, what is the problem





    Temar 08:10:21 pm

    I am seeing where our escalations department is also on to of this for you as a case was escalated to that department last week for an update of the tracking.
    They haven't received a response as yet





    Michael Demont 08:10:52 pm

    this is not acceptable.
    i spent 999 on this laptop for college, as it is it is unuseable, I am in my 3rd week now. What is the problem





    Temar 08:12:36 pm

    I wouldn't say that they are lying because once GROUND SHIPMENT is on the system it means that the unit will be shipped out immediately or it may take about 24-48 hours to be shipped out





    Michael Demont 08:13:10 pm

    is it because for whatever reason you keep expecting me to send you something? 9-4 is longer then 48 hours





    Temar 08:13:23 pm

    But apparently this si not going on so hence the reason why our escalations department got involved
    I agree
    I can assure you though that our escalations department is on top of it because this is pretty much unacceptable!
    I do apologize for the inconvenience that this is causing for you Michael but we at the technical support center merely depend on the information that we receive from the service facility.. All the information is what was provided





    Michael Demont 08:15:48 pm

    why do you guys kleep asking me what my tracking number is? This needs to be handled by someone that has talked to me as it seems nothing is happening because you guys keep expecting me to send something, that is the only reason I can see for you guys causing me so much distress





    Temar 08:16:13 pm

    I asked for the tracking number because I misunderstood the type of RMA that was created
    I am very sorry about that.
    I shouldn't have asked you for any number





    Michael Demont 08:17:00 pm

    I needs someone to contact me via email as I currently am without my pohone untill wednesday.





    Temar 08:18:32 pm

    If I should pass the case again it may take about 24- 48 hors for it to be accessed by a superior but what you can do is to use the link below to get access to that department on your own. This si know at the Escalations mail box: ESCALATION MAILBOX: https://vip.asus.com/VIP2/Services/QuestionForm/TechQuery






    Michael Demont 08:19:07 pm

    every week i am tolkd something is happening, every week nothing happens. I paid alot for this laptop, I paid alot for college where I intended to use this laptop, this is costing me a hell of a lot of monet and causing a lot of distrust and anger towards asus





    Temar 08:20:30 pm

    I would suggest you send an email directly to them using the link below. You do have a right to be Angry at Asus and I totally agree with you.





    Michael Demont 08:21:33 pm

    fine, please take some time and resolve this as there has been no sort of resolution provided whatsoever this entire time. I will email the address you provided.





    Temar 08:21:53 pm

    I will be passing the case again while you also send an email using the link I gave you. Thank you for your patience with me Michael.





    Michael Demont 08:23:10 pm

    the link you provided seems like a basic tech support inquiry email, I do not need tech support.
    no do i need basic assistance





    Temar 08:25:10 pm

    Please select "complaint" from the drop down at the top.





    Michael Demont 08:25:49 pm

    again, basic. sigh, why?





    Temar 08:26:46 pm

    From this link you will be sending an email about the problems you are having
    Once you select complaint the fields will change from technical support to complaint support.
    The case was successfully passed again





    Michael Demont 08:28:01 pm

    which apparently means nothing





    Temar 08:28:19 pm

    What makes you say though?





    Michael Demont 08:28:42 pm

    nothing has happened and its been escalated before correct?





    Temar 08:29:11 pm

    Yes it was escalated before..





    Michael Demont 08:30:12 pm

    aight im done as nothing is coming from this, i will fill out the complaint, I must go before i lose the ability to stayy calm





    Temar 08:30:33 pm

    But the act of a customer doing this them selves I think would apply a greater impact..





    Michael Demont 08:30:57 pm

    highly doubtful
    it has been proven to me by asus the customer means nothing





    Temar 08:31:30 pm

    I am going to have to say that I disagree with you





    Michael Demont 08:31:31 pm

    please disconnect chat so I can be sure this emails to me properly





    Temar 08:31:45 pm

    Asus does value their customers





    Michael Demont 08:31:47 pm

    proven ius proven





    Temar 08:33:13 pm

    I wish I could do more to assist you with this and have you leaving the chat more on asus's side but unfortunately I cant do this and I am very sorry about that. I will keep track of this for you myself.
    It was nice talking to you today Michael, do have yourself a lovely evening





    Michael Demont 08:33:41 pm

    thank you





    Temar 08:33:55 pm

    Thank you for your chat. Feel free to contact us again.





    Duration: 43m 23s
  12. Hi everybody,

    I just bought the q550lf refurbished off newegg. for some reason i keep missing keystrokes. it's as if the keyboard is simply not sensitive enough when i'm pressing the keys. if i'm deliberate with each keystroke, then it never misses.

    I did some research and I believe you can replace the keyboard with q500a's keyboard, which is $40.

    http://www.aliexpress.com/item/100-Original-Silver-laptop-replacement-keyboard-for-Asus-Q500-Q500A-with-backlight/1716308110.html

    still not sure if I should take this thing back or continue using the keyboard that may end up failing someday........ i was really hoping that this newer ASUS wouldn't have the keyboard problems my old one did... but it almost seems worse :(
  13. pizzafihop said:
    Hi everybody,

    I just bought the q550lf refurbished off newegg. for some reason i keep missing keystrokes. it's as if the keyboard is simply not sensitive enough when i'm pressing the keys. if i'm deliberate with each keystroke, then it never misses.

    I did some research and I believe you can replace the keyboard with q500a's keyboard, which is $40.

    http://www.aliexpress.com/item/100-Original-Silver-laptop-replacement-keyboard-for-Asus-Q500-Q500A-with-backlight/1716308110.html

    still not sure if I should take this thing back or continue using the keyboard that may end up failing someday........ i was really hoping that this newer ASUS wouldn't have the keyboard problems my old one did... but it almost seems worse :(



    No no, you most certainly can not use the q500a. The q500lf does not have a replaceable keyboard. I FINALLY received mine from Asus. It is the entire top tray requiring removing the monitor, motherboard, every single component that there is and then putting it all back into the new keyboard module.
    http://us.estore.asus.com/index.php?l=product_detail&p=6450
    Take note of the 3 models it covers. Look at it.
    That's it. There is no possible way to remove the keyboard. After you pull the motherboard you see that the entire thing is plastic riveted in place with, dunno way over 50 though. Just look at yours, all the way from the edge of the wrist wrest to the edge of a key, do you see a seam? Take off the bottom, you will need a T5 torx screwdriver. You will see
    Side note. For me, I do have a bit of experience and no small amount of common sense, to replace it was rather easy, took about 2 hours and I did it sitting on the couch and yay. I have a fully functioning keyboard again!
    Only took way way too long. Too much arguing and I had to make them make me break my warrenty. But there is not a chance in hell that the geek squad will ever touch anything I own after purchase.

    BTW, I looked at my link again, still out of stock, its been out of stock for months now, no joke.
  14. 151rum said:
    pizzafihop said:
    Hi everybody,

    I just bought the q550lf refurbished off newegg. for some reason i keep missing keystrokes. it's as if the keyboard is simply not sensitive enough when i'm pressing the keys. if i'm deliberate with each keystroke, then it never misses.

    I did some research and I believe you can replace the keyboard with q500a's keyboard, which is $40.

    http://www.aliexpress.com/item/100-Original-Silver-laptop-replacement-keyboard-for-Asus-Q500-Q500A-with-backlight/1716308110.html

    still not sure if I should take this thing back or continue using the keyboard that may end up failing someday........ i was really hoping that this newer ASUS wouldn't have the keyboard problems my old one did... but it almost seems worse :(



    No no, you most certainly can not use the q500a. The q500lf does not have a replaceable keyboard. I FINALLY received mine from Asus. It is the entire top tray requiring removing the monitor, motherboard, every single component that there is and then putting it all back into the new keyboard module.
    http://us.estore.asus.com/index.php?l=product_detail&p=6450
    Take note of the 3 models it covers. Look at it.
    That's it. There is no possible way to remove the keyboard. After you pull the motherboard you see that the entire thing is plastic riveted in place with, dunno way over 50 though. Just look at yours, all the way from the edge of the wrist wrest to the edge of a key, do you see a seam? Take off the bottom, you will need a T5 torx screwdriver. You will see
    Side note. For me, I do have a bit of experience and no small amount of common sense, to replace it was rather easy, took about 2 hours and I did it sitting on the couch and yay. I have a fully functioning keyboard again!
    Only took way way too long. Too much arguing and I had to make them make me break my warrenty. But there is not a chance in hell that the geek squad will ever touch anything I own after purchase.

    BTW, I looked at my link again, still out of stock, its been out of stock for months now, no joke.


    dang.. i was just speculating... my old ASUS laptop, the keyboard could be lifted right out just by using a screwdriver to push back the clips.

    Well I guess I need to decide if I should return this thing or not... it's kind of annoying having to hammer down my fingers for every keystroke.... :(
  15. hi.

    any solution for this?

    I have attached a wireless keyboard and all keys working fine but when I use laptop's keyboard N, B, space, enter, z, left shift, left control, up and down keys, + and - numeric keys dont work.

    I believe it has a hardware problem, do you guys find any solution for this?
  16. Did you read the thread? You should. Especially my posts, all of them.
  17. 151rum said:
    I have a fully functioning keyboard again!


    glad you have a fully functioning keyboard again.

    I have read all your posts, you know I have purchased this unit in Afghanistan about 3 weeks ago, seller gave warranty of one year.
    I am sure seller won't refund at all.
    and I believe no tech guy is here to solve the issue but to make it really worse, I am really not interested to give them back this laptop as its specs are really good.

    while writing this topic the keyboard works fine, but sometimes the mentioned keys won't work at all no matter how hard you press it you wont get any response.
    also external wireless keyboard connected in to it doesnt has any issue and it works prefectly.
    only replacing keyboard will help to have a working keyboard?

    what you will advice me to do?
  18. akbr said:
    151rum said:
    I have a fully functioning keyboard again!


    glad you have a fully functioning keyboard again.

    I have read all your posts, you know I have purchased this unit in Afghanistan about 3 weeks ago, seller gave warranty of one year.
    I am sure seller won't refund at all.
    and I believe no tech guy is here to solve the issue but to make it really worse, I am really not interested to give them back this laptop as its specs are really good.

    while writing this topic the keyboard works fine, but sometimes the mentioned keys won't work at all no matter how hard you press it you wont get any response.
    also external wireless keyboard connected in to it doesnt has any issue and it works prefectly.
    only replacing keyboard will help to have a working keyboard?

    what you will advice me to do?


    Given where you have bought it, I'm actually taking marketing this semester and we are talking about the cultural differences over there, yeah, doubtful on a return. If you don't care about breaking the warrenty I suggest you fix it yourself.
    I provided a link to the right keyboard you will need. Like I said it's been sold out over 2 months now, but now you know what you need and might be able to find it elsewhere.
    The tools needed are minimal. T5 torx screwdriver for the bottom. Phillips screwdriver for the inside. That's it.
    Take bottom off. Take out CD drive. Hard drive and the speakers. You will be able to access the hinges for the monitor. Take whatever else you can out, power button board, wifi board, etc. Take off monitor, gonna need to open it about 90 degrees before unscrewing so you can get it off.
    There is only 1 screw that is hidden during the whole process, it's under a heat pipe for the processor, I was able to take it out and install it with the right screwdriver just hitting it at an angle.
    Actually very easy. Just take lots and lots of pics as you're working. Take pics of screw locations ect.
    I took pictures when I did it. I'm at school now I'll try and post some later pointing out what you need to do.

    Or just use an external keyboard...
  19. open your laptop from behind the and check the ribbon which connect the keyboard with motherboard, i also do this and now my laptop is well and fine..........:)
  20. Same thing here, I've had enough problems with Asus over the years, never buying one again
  21. Hey guys ! im actually surprised that finally i found some other people with this issue.... I have a different ASUS model tough.... i have an ASUS NJ550V, and as far as i remember it always had this problem, that is something really annoying, specially because it can be weeks without this issue, and suddenly it just starts and goes away again.... i mean, this is annoying when you are working... and also specially when you can't be without the laptop for weeks because you do all the work in your laptop, which is my problem... as far as i can see, it seems like it is a problem that comes from factory right?

    Still nobody found a solution for this? Im using ASUS NJ550V with Windows 8.1 64 bit and i have an SSD installed.
  22. jgbl89 said:

    Hey guys ! im actually surprised that finally i found some other people with this issue.... I have a different ASUS model tough.... i have an ASUS NJ550V, and as far as i remember it always had this problem, that is something really annoying, specially because it can be weeks without this issue, and suddenly it just starts and goes away again.... i mean, this is annoying when you are working... and also specially when you can't be without the laptop for weeks because you do all the work in your laptop, which is my problem... as far as i can see, it seems like it is a problem that comes from factory right?

    Still nobody found a solution for this? Im using ASUS NJ550V with Windows 8.1 64 bit and i have an SSD installed.


    Not yet. I just got a toolkit to disassemble it and check the contacts. I'll post here if that solves the problem.
  23. Did physically reconnecting the keyboard work? My laptop Q550lf is now starting to exhibit the same problems and the contacts are not dirty it's fairly new. I don't see any new drivers on the ASUS website for keyboard specifically, are they packaged in another driver that I'm overlooking? Any help would be wonderful. Thanks
  24. diva007 said:
    Did physically reconnecting the keyboard work? My laptop Q550lf is now starting to exhibit the same problems and the contacts are not dirty it's fairly new. I don't see any new drivers on the ASUS website for keyboard specifically, are they packaged in another driver that I'm overlooking? Any help would be wonderful. Thanks


    I did try that, 3 times, and I cleaned the ribbon cable with an eraser, no go. I been meaning to upload pics but I'm lazy. The keyboard is physically attached to the whole top plate of your laptop, wrist rest area and all. Its attached with plastic post rivets. Around the areas where it stops working the heads of those rivets are thin, weak, some are curled up and away, one or two have broken inside, junk. So yeah, its a manufacturing issue. Physical. You can find people talk about it being an issue with the driver and saying tech support told them to instal an older driver. Didn't work for me and when I asked tech support they had no clue about it. I'll try and post pics soon, if you take your motherboard out you will see what I'm talking about. That is a lot of work though. New keyboard is 80 bucks on their site, I got them to send me one free under warrenty. But doing so voided my warrenty. I knew and was ok with that, no chance in hell am I going to let the geek squad touch anything of mine post-purchase.
  25. Sorry I know I said multiple times I would post pics showing why it is a manufacture problem and there is no "work around" no drivers, no nothing. You will see in the following pictures. Sorry about quality I had busted the glass over the lens on my phone and its a lot of work, like removing the motherboard work to take new pics.

    Yes, this issue is Asus problem, small amount of quality control would of fixed it, just a small amount, but as they have shown me and you can read above in the post with the chat log with Asus.

    Asus Q550LF keyboard
    Good Rivets
    http://tinypic.com/r/335eg0i/8
    In this pic you see how the keyboard is supposed to attach with the top plate. See how well formed all but one of those Rivets are? Look at the one bad one, contrast is there.Good ones are thick, round and flat. The poorly pressed ones are thin, weak and bend easy curling them away from the metal plate that holds the keyboard hardware in place. If you look you will notice that the malformed rivets are only in specific areas, namely the areas where the keys do not work. I had to send my old keyboard back to Asus undamaged or they would of charged me 80 dollars for the advanced RMA, I would of really liked to have been able to disassemble the old one and see exactly where the issue arose.

    Right above the touch pad, you know, where the space bar is. The non working spacebar
    http://tinypic.com/r/2pqj621/8
    Broken off from its base, other ones in that area where not fairing well. This laptop at the time was less then 8 months old, issue started very early, first 3 months. Would be fine for weeks then wouldnt work for a minute or two then work then not then not...

    NOTE: If you happen to try and replace your keyboard the one Asus sends comes with none of the mounting hardware and none of the metallic tape. Carefully peel that tape off and keep it. I just finished another semester in college with this laptop, peeled off and re stuck tape and all. Still working perfect for just over 4 months. Thats longer then the original one did. I'm using it right now.

    http://tinypic.com/r/v5hkwy/8

    Sorry about the lack of focus, still plainly visible, compare to first photo.

    Side by side comparison. 3 good, 3 garbage. *coughasusgarbagecough excuse me.

    http://tinypic.com/r/256ecs2/8

    It was funny, I would call Asus, the online service flat refused to replace the keyboard saying it was not user serviceable, which it isnt I guess technically. I did not break or undo a single "void if broken" sticker though through the whole process. I think there is only one. Some will want to say that removing the bottom tray to access the ram and whatnot voids the warranty. Its not in the book, it says no where on the machine, its even advertised as having an expansion slot for a SDD drive (but oh hey, bye bye warranty, no...) IF it says it online somewhere, that is not on the customer, that is on Asus, and non-binding, dont let them pull that. The actual warranty slip that came with it makes no mention.

    Now you can see what your working with. Goodluck.
  26. Yes, the support desk response is horrible and claims this is not a "known issue" when clearly it is. Also the keyboard component is not available to purchase right now. I will post more once something happens. Thanks for letting me know that cleaning the contacts does not work.
  27. Hello everyone,
    I bought the same laptop in August 2013, and probably after about 10 months it started to mess up agian. So, I went back to bestbuy and geeksqaud took the laptop for about 2-3 weeks. I tracked it the whole time it was with them and they "worked" on it for literally 1 day. When I got the laptop back it started to work again, and after another 2 weeks it stopped working. By the time it stopped working my warranty had already expired. I've been carrying around a Dell keyboard with me whenever I needed to do work. Last night I was looking for new laptops and out of nowhere my keyboard starting working again. At around 1 am it stopped working, and this morning it started working again. Don't know how long its going to last, but I'll keep you guys posted. Hopefully it will continue to work, but I doubt it.
  28. A month ago my Q550LF began to exhibit the same symptoms that most people in this forum have: b, n, alt, spacebar, 0, enter and some other keys not being responsive and having to press them really hard to make them work.

    As I was reading through all the responses I came to the conclusion that maybe the issue is that after some time using the laptop, the conductive sheets inside the keyboard unit begin to separate because a bad manufacturing process (the loose rivets everyone was talking about). So I decided to open the laptop and check if there was anything to do to fix it.

    The process is somewhat long, but nothing really complicated. Just lots of screws to remove and some delicate ribbons to detach. After all that, I had access to the backside of the keyboard unit. So I just cut some sheets of card stock, piled them up (I used 3 sheets one over another) and cut them to size to fit the keyboard unit backside. Taped them in place, and reinstalled the motherboard and the other components.

    The sheets fill the gap between the MB and the keyboard, and force the keyboard unit to stay compressed. That worked like a charm once the laptop was fully reassembled. Just worked all afternoon and no missed keystrokes at all.

    Finally, for a more permanent solution, I decided to replace the card stock with some eva foam sheets. I redid the process, replaced the card stock with the eva, and reassembled the laptop. It worked (haven't tested much, but no keystrokes missed yet) and the feel of the keyboard is practically stock (with the card stock, if felt a lot more rigid).

    I think this could be a solution for those not interested in a costly keyboard replaced that at the end could exhibit the same manufacturing issue.

    Hope this tip works for those having issues with this otherwise nice laptop.
  29. Krue said:
    A month ago my Q550LF began to exhibit the same symptoms that most people in this forum have: b, n, alt, spacebar, 0, enter and some other keys not being responsive and having to press them really hard to make them work.

    As I was reading through all the responses I came to the conclusion that maybe the issue is that after some time using the laptop, the conductive sheets inside the keyboard unit begin to separate because a bad manufacturing process (the loose rivets everyone was talking about). So I decided to open the laptop and check if there was anything to do to fix it.

    The process is somewhat long, but nothing really complicated. Just lots of screws to remove and some delicate ribbons to detach. After all that, I had access to the backside of the keyboard unit. So I just cut some sheets of card stock, piled them up (I used 3 sheets one over another) and cut them to size to fit the keyboard unit backside. Taped them in place, and reinstalled the motherboard and the other components.

    The sheets fill the gap between the MB and the keyboard, and force the keyboard unit to stay compressed. That worked like a charm once the laptop was fully reassembled. Just worked all afternoon and no missed keystrokes at all.

    Finally, for a more permanent solution, I decided to replace the card stock with some eva foam sheets. I redid the process, replaced the card stock with the eva, and reassembled the laptop. It worked (haven't tested much, but no keystrokes missed yet) and the feel of the keyboard is practically stock (with the card stock, if felt a lot more rigid).

    I think this could be a solution for those not interested in a costly keyboard replaced that at the end could exhibit the same manufacturing issue.

    Hope this tip works for those having issues with this otherwise nice laptop.


    Hello, Im really interested in carrying out your solution. However, Im not that good with hardware. Would you be able to provide a guide to carry this out? Thanks!
  30. Sumanth Raja said:
    Krue said:
    A month ago my Q550LF began to exhibit the same symptoms that most people in this forum have: b, n, alt, spacebar, 0, enter and some other keys not being responsive and having to press them really hard to make them work.

    As I was reading through all the responses I came to the conclusion that maybe the issue is that after some time using the laptop, the conductive sheets inside the keyboard unit begin to separate because a bad manufacturing process (the loose rivets everyone was talking about). So I decided to open the laptop and check if there was anything to do to fix it.

    The process is somewhat long, but nothing really complicated. Just lots of screws to remove and some delicate ribbons to detach. After all that, I had access to the backside of the keyboard unit. So I just cut some sheets of card stock, piled them up (I used 3 sheets one over another) and cut them to size to fit the keyboard unit backside. Taped them in place, and reinstalled the motherboard and the other components.

    The sheets fill the gap between the MB and the keyboard, and force the keyboard unit to stay compressed. That worked like a charm once the laptop was fully reassembled. Just worked all afternoon and no missed keystrokes at all.

    Finally, for a more permanent solution, I decided to replace the card stock with some eva foam sheets. I redid the process, replaced the card stock with the eva, and reassembled the laptop. It worked (haven't tested much, but no keystrokes missed yet) and the feel of the keyboard is practically stock (with the card stock, if felt a lot more rigid).

    I think this could be a solution for those not interested in a costly keyboard replaced that at the end could exhibit the same manufacturing issue.

    Hope this tip works for those having issues with this otherwise nice laptop.


    Hello, Im really interested in carrying out your solution. However, Im not that good with hardware. Would you be able to provide a guide to carry this out? Thanks!
  31. I had the same bn etc key prob. I finally opened the 550 guessed that the widest ribbon was the keyboard which it was. Carefully pulled it out. Ran an eraser 1 time over the contacts. Put it back in.,keyboard perfect now. While I had the back case off. I took the opportunity to clean everything with a air gun.most important are the vents and fan. All very dirty.
  32. tvtv said:
    I had the same bn etc key prob. I finally opened the 550 guessed that the widest ribbon was the keyboard which it was. Carefully pulled it out. Ran an eraser 1 time over the contacts. Put it back in.,keyboard perfect now. While I had the back case off. I took the opportunity to clean everything with a air gun.most important are the vents and fan. All very dirty.


    hey, did you remove only the back cover? or the motherboard?:??:
  33. ***Simple Solution*** -- temp solution. Permanent solution see 2nd post:

    Hold your function key and press the "num lock" labeled button up above your F keys (I think the scroll lock in white writing, num lock in blue). This will normally happen if you have used an external keyboard and turned num lock on. When you disconnect the keyboard it stays locked....or you might have just accidentally turned it on yourself

    http://www.tomsguide.com/forum/86323-35-asus-keyboard-issue
  34. Video explains solution for PERMANENT fix for this nagging problem.

    https://www.youtube.com/watch?v=_2O5SmtefgA
  35. I have same problem until 3 weeks. ı delete and sutep atk program and became everything is corrent but one day or two same problem again again..... ı thing problem is atk and widows 8 updates. ı cant fınd yet
  36. kd45 said:
    Video explains solution for PERMANENT fix for this nagging problem.

    https://www.youtube.com/watch?v=_2O5SmtefgA


    Hey everybody,

    I've had this laptop for the past year, and it's been really stellar...except for two things: if I turn the laptop on when it's not connected to a power source, it turns on its fan full blast, being much louder than I would like it to be and putting a major drain on the battery. I have not figured out a solution to this part yet.

    The other problem is the one mentioned in this thread - my spacebar, arrow, b, n, and enter keys not working. It seems to work and stop working totally at random, but they totally stopped for me about two weeks ago. It is really annoying to have to carry around a USB keyboard in my bag so that I can work on homework when I'm at school. I watched the above Youtube video, where some guy postulates his theory that a crimp/crease in the keyboard ribbon cable is the cause of the issue. I bent the ribbon cable back along the crease so that it was folded the exact opposite way when I replaced the battery, and voila! It's started working again. I will keep you posted if it stops working, but I'd started to believe that those keys were just never going to work again. So, if you are as fed up with this problem as I have been, try out the video and see if it helps. Let us know how it goes for you.
  37. Fix the fan do a bios update. There is 2 or 3 updates specifically for the fan. Info is limited but the updates say "fan fix when nv.." My fan would go to 100% and never throttle down, until a full off and start cycle. Bios fixed it 2nd time.

    Problem with the ribbon cable "fix" is that, if that is the case then you have a broken cable with limited connectivity, bending it differently is not going to fix the break. It may push the pieces together for a while but it will happen again, if you are still under warranty make them send you a new one. I would not however send Asus my latop, especially after it took the. so long to just send a keyboard when it says 24 to 48 hours as you put in your credit card info. That and other customer complaints about being without their computer for months and Asus giving them the brush off
  38. Will Casper said:
    kd45 said:
    Video explains solution for PERMANENT fix for this nagging problem.

    https://www.youtube.com/watch?v=_2O5SmtefgA


    Hey everybody,

    I've had this laptop for the past year, and it's been really stellar...except for two things: if I turn the laptop on when it's not connected to a power source, it turns on its fan full blast, being much louder than I would like it to be and putting a major drain on the battery. I have not figured out a solution to this part yet.

    The other problem is the one mentioned in this thread - my spacebar, arrow, b, n, and enter keys not working. It seems to work and stop working totally at random, but they totally stopped for me about two weeks ago. It is really annoying to have to carry around a USB keyboard in my bag so that I can work on homework when I'm at school. I watched the above Youtube video, where some guy postulates his theory that a crimp/crease in the keyboard ribbon cable is the cause of the issue. I bent the ribbon cable back along the crease so that it was folded the exact opposite way when I replaced the battery, and voila! It's started working again. I will keep you posted if it stops working, but I'd started to believe that those keys were just never going to work again. So, if you are as fed up with this problem as I have been, try out the video and see if it helps. Let us know how it goes for you.


    I tried out his video and it worked for me as well. Thank you thank you thank you! No longer will people in my classes look at me and undoubtedly wonder if I just prefer my big, loud external keyboard over the one on the laptop. Anyways... this took me roughly 10 minutes and I have not had a problem since. I will update this if I develop an issue.
  39. THIS FIXED IT FOR ME 100% NO MONEY SPENT. It is a hardware problem. Please take your time to thank the guy who made the video. I just put the last screws in 5 minutes ago and im typing on the PERFECTLY working keyboard now. https://www.youtube.com/watch?v=_2O5SmtefgA
  40. I can also vouch for the video that joseph_labonte had linked!

    I own a N550JV which is just a over a little a year old, and just recently had issues with the B, N, Space, Enter, CTRL, Shift, 0 and arrow keys not working. The solution in the video worked 100% with little effort!

    The insides of the N550JV are very similar to that in the video and will work for us N550 users, just letting everyone know!

    My cable was in fact creased in one area pretty hard but simply unbent like in the video and all works fine, and currently typing right now with the laptop!

    Thanks everyone
  41. jgbl89 said:

    Hey guys ! im actually surprised that finally i found some other people with this issue.... I have a different ASUS model tough.... i have an ASUS NJ550V, and as far as i remember it always had this problem, that is something really annoying, specially because it can be weeks without this issue, and suddenly it just starts and goes away again.... i mean, this is annoying when you are working... and also specially when you can't be without the laptop for weeks because you do all the work in your laptop, which is my problem... as far as i can see, it seems like it is a problem that comes from factory right?

    Still nobody found a solution for this? Im using ASUS NJ550V with Windows 8.1 64 bit and i have an SSD installed.



    I've been experiencing the same problem for several weeks. N550JV, Windows 8.1 64 bit and SSD. ASUS customer support didn't have an answer but asked me to replace the keyboard. Several days ago my keyboard was suddenly back to normal. No idea why.
  42. Thanks to the poster of the youtube video. Took only a few minutes and worked like a charm bypassing Asus terrible customer service.
  43. Try Fn+Num Lock
    http://www.tomsguide.com/forum/86323-35-asus-keyboard-issue
    ASUS is nuts to sell laptops with this setting.
  44. Try Fn+Num Lk
    http://www.tomsguide.com/forum/86323-35-asus-keyboard-issue
    ASUS is nuts to sell laptops with this setting.
  45. I have a q550lf and had this issue for a few days. I thought it was drivers also because I recently upgraded to Windows 10 but after downloading the proper drivers and bios updates there was still no fix. I had opened the laptop before to install an SSD in the disk tray and had disconnected the battery. Under the battery is the ribbon cable from the motherboard to the keyboard. There's two ribbon cables and the keyboard one is the wide one with the white sticker. The issue is when the battery is screwed in tight against this cable, it creases it and does not allow signals to travel across. I lifted the cable from the battery tray and folded it against the motherboard instead of inside the battery tray. It's kind of just sitting on top of the battery tray but once you screw the cover back on, it doesn't matter where it is. The point is I booted my computer and typed this entire solution with a fully functional keyboard.
  46. Hey, I just had that problem in my ASUS R510C. Keys in the bottom row would not properly work. The problem ended up being the keyboard bus was a bit loose, or with dust or something.

    I unscrewed all the screws, took out the HDD, until I could reach the motherboard. I disconnected 3 cables coming from the keyboard and touchpad to the motherboard, removed the dust inside, and plugged them again. I screwed everything again, and it is working as before now.

    I hope it helps!
  47. i/ seem to have a /similar /problem, as you can/ /s/e/e,/ my computer, as i am typing, begins to insert more and more forward slashes(at least it stopped for now) even when i am using a usb keyboard, until it eventually gets stuck. in addition, on startup, for about 10 minutes after i log in, the windows key just randomly gets pressed, making it practically impossible even to use usb or onscreen(touch) keyboard. i have only had this laptop about a year, and i clean the keyboard regularly with compressed air and (in extreme cases) alcohol on a q-tip or a slightly damp paper towel. :kaola: this is pretty much how am reacting right now.
  48. kd45 said:
    Video explains solution for PERMANENT fix for this nagging problem.

    https://www.youtube.com/watch?v=_2O5SmtefgA


    This fixed my problem!! With my laptop turned on, I could actually press the ribbon cable on it's fold to see my keys working and when I released it and let it go back into it's fold my keys stopped working instantly!!

    I had to put some tape around the fold to keep straight, didn't put it back under the battery and is now hanging loose. I have a N550JV
  49. SOLITION, 3NMINUTE PERMANANT FIX.

    https://youtu.be/_2O5SmtefgA
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