Usb 3.0 Problems

Timjiang · Jul 11, 2014

This morning, after playing a few games of battlefield 4, I plugged in my flash drive to access some files. However, when I plugged it in, there was an error message saying that my usb device was not recognized. I proceeded to then try the other front panel usb 3.0 port and the 2 front panel usb 2.0 ports, and found out that they work perfectly fine, showing that the usb was not the problem. I then checked device manager, and there was a yellow exclamation mark next to "unknown usb device (device descriptor request failed.), which was the drive I had plugged into the faulty usb 3.0 port. Can someone help me resolve this issue? Thanks in advance!

i7Baby · Jul 11, 2014

Without the usb plugged in does the usb3.0 controller device work OK in Device Manager?

EasyLover · Jul 11, 2014

Pl upgrade the USB Host Controller Driver for your mobo.

Timjiang · Jul 11, 2014

i7Baby :

Yea it works. Its only the device that is plugged in on the faulty usb 3.0 port that doesn't work in the device manager. Thanks for the reply!

Timjiang · Jul 12, 2014

EasyLover :

I already did.

photonboy · Jul 12, 2014

Timjiang :

So one of the USB3 ports on the case are physically damaged? I'd recommend just putting a piece of tape over it to avoid using it or investigate how to repair it if possible.

If it is damaged you may wish to unhook the rear connector (if possible) to the one that isn't working only.

Timjiang · Jul 12, 2014

photonboy :

Its not physically damaged, because when I plug in a usb device it detects my device, it just does not "recognize the device." The unrecognized device also shows up in my device manager.

EasyLover · Jul 12, 2014

Have you tried installing the driver for your unrecognized device. As soon as you plugged in the usb device, Windows start searching for its drivers using windows update. Skip that if you have the driver. Install it and see if it works

Timjiang · Jul 13, 2014

EasyLover :

Windows did not just start searching for the drivers. Instead, it just gave me an error message. The problem, though, is not with the device itself, its with the port, because when I plug the same device into a different front panel port, windows automatically installs the drivers and it works just fine.

EasyLover · Jul 13, 2014

Have you tried other devices on the same port?

Timjiang · Jul 14, 2014

EasyLover :

Yep I did. Every one I plugged in always gave an error code that thte usb device was not recognized.

EasyLover · Jul 14, 2014

This shows that this USB port is defective.

Timjiang · Jul 15, 2014

EasyLover :

If the port is defective, is there any way I can fix this? Or will it be permenentally damaged? I do in fact have a warranty on all my components at micro center. Would they have to replace the motherboard or the case?

EasyLover · Jul 15, 2014

Definitely go to micro center. Tell them the problem and have the mobo RMA, if the Port is on the back side of the case. If you are having trouble with front side usb ports, then you may need to check the usb cable with case

Timjiang · Jul 15, 2014

EasyLover :

It is a front panel use, so it is definetally something with the case. I will go to microcenter soon though. Thanks for the answer!

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