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Usb 3.0 Problems

Last response: in Motherboards
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July 11, 2014 8:40:01 PM

This morning, after playing a few games of battlefield 4, I plugged in my flash drive to access some files. However, when I plugged it in, there was an error message saying that my usb device was not recognized. I proceeded to then try the other front panel usb 3.0 port and the 2 front panel usb 2.0 ports, and found out that they work perfectly fine, showing that the usb was not the problem. I then checked device manager, and there was a yellow exclamation mark next to "unknown usb device (device descriptor request failed.), which was the drive I had plugged into the faulty usb 3.0 port. Can someone help me resolve this issue? Thanks in advance!

More about : usb problems

a c 305 V Motherboard
July 11, 2014 8:42:51 PM

Without the usb plugged in does the usb3.0 controller device work OK in Device Manager?
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a c 130 V Motherboard
July 11, 2014 8:47:50 PM

Pl upgrade the USB Host Controller Driver for your mobo.
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July 11, 2014 8:55:13 PM

i7Baby said:
Without the usb plugged in does the usb3.0 controller device work OK in Device Manager?


Yea it works. Its only the device that is plugged in on the faulty usb 3.0 port that doesn't work in the device manager. Thanks for the reply!
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July 11, 2014 9:07:05 PM

EasyLover said:
Pl upgrade the USB Host Controller Driver for your mobo.


I already did.
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a c 154 V Motherboard
July 11, 2014 9:08:15 PM

Timjiang said:
i7Baby said:
Without the usb plugged in does the usb3.0 controller device work OK in Device Manager?


Yea it works. Its only the device that is plugged in on the faulty usb 3.0 port that doesn't work in the device manager. Thanks for the reply!


So one of the USB3 ports on the case are physically damaged? I'd recommend just putting a piece of tape over it to avoid using it or investigate how to repair it if possible.

If it is damaged you may wish to unhook the rear connector (if possible) to the one that isn't working only.
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July 12, 2014 7:48:32 AM

photonboy said:
Timjiang said:
i7Baby said:
Without the usb plugged in does the usb3.0 controller device work OK in Device Manager?


Yea it works. Its only the device that is plugged in on the faulty usb 3.0 port that doesn't work in the device manager. Thanks for the reply!


So one of the USB3 ports on the case are physically damaged? I'd recommend just putting a piece of tape over it to avoid using it or investigate how to repair it if possible.

If it is damaged you may wish to unhook the rear connector (if possible) to the one that isn't working only.


Its not physically damaged, because when I plug in a usb device it detects my device, it just does not "recognize the device." The unrecognized device also shows up in my device manager.

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a c 130 V Motherboard
July 12, 2014 9:19:19 AM

Have you tried installing the driver for your unrecognized device. As soon as you plugged in the usb device, Windows start searching for its drivers using windows update. Skip that if you have the driver. Install it and see if it works
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July 13, 2014 8:39:15 AM

EasyLover said:
Have you tried installing the driver for your unrecognized device. As soon as you plugged in the usb device, Windows start searching for its drivers using windows update. Skip that if you have the driver. Install it and see if it works


Windows did not just start searching for the drivers. Instead, it just gave me an error message. The problem, though, is not with the device itself, its with the port, because when I plug the same device into a different front panel port, windows automatically installs the drivers and it works just fine.
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a c 130 V Motherboard
July 13, 2014 9:08:54 AM

Have you tried other devices on the same port?
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July 14, 2014 5:38:58 PM

EasyLover said:
Have you tried other devices on the same port?


Yep I did. Every one I plugged in always gave an error code that thte usb device was not recognized.
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a c 130 V Motherboard
July 14, 2014 8:58:10 PM

This shows that this USB port is defective.
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July 15, 2014 10:06:56 AM

EasyLover said:
This shows that this USB port is defective.


If the port is defective, is there any way I can fix this? Or will it be permenentally damaged? I do in fact have a warranty on all my components at micro center. Would they have to replace the motherboard or the case?
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a c 130 V Motherboard
July 15, 2014 10:09:33 AM

Definitely go to micro center. Tell them the problem and have the mobo RMA, if the Port is on the back side of the case. If you are having trouble with front side usb ports, then you may need to check the usb cable with case
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July 15, 2014 12:18:21 PM

EasyLover said:
Definitely go to micro center. Tell them the problem and have the mobo RMA, if the Port is on the back side of the case. If you are having trouble with front side usb ports, then you may need to check the usb cable with case


It is a front panel use, so it is definetally something with the case. I will go to microcenter soon though. Thanks for the answer!

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