My 5 year old seagate GoFlex Desk external hard drive has malfunctioned. It is not recognized by my windows 7 computer. The white light is on but I can not get the computer to detect it. I have tried rebooting several times, unplugging all cables and when I got to click on start>computer it is not there. Its out of warrentee I would assume so I don't know what I can do to retrieve my data. Can someone help me. Thank you so much.
Seagate Goflex malfunction
- Thread starter BettyS
- Start date
Solution
- Sep 7, 2013
- 25,977
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Data not backed up to another drive? very unwise to rely on a single drive as they can fail without warning, in fact all drives will fail at some point.
Try testing it with SeaTools, and if it fails the test I'm afraid only an expensive data recovery service can do anything with it. SaeTools is here: http://www.seagate.com/gb/en/support/downloads/item/seatools-win-master/
Try testing it with SeaTools, and if it fails the test I'm afraid only an expensive data recovery service can do anything with it. SaeTools is here: http://www.seagate.com/gb/en/support/downloads/item/seatools-win-master/
Kaeila Hrim
Reputable
- Oct 22, 2014
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D_Know_WD
Judicious
- Jul 30, 2014
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Hi there BettyS,
Is the drive recognized by Device Manager, Disk Management or BIOS and does it require some action. If it shows in Disk Management, you may be able to recover your data. If it is not recognized by the BIOS, most probably you will not, unless you use the services of a data recovery company.
Some basic troubleshooting steps you can start with are: changing the cable and the USB port. It will be also a good idea to attach the drive to another computer.
Cheers,
D_Know_WD
Is the drive recognized by Device Manager, Disk Management or BIOS and does it require some action. If it shows in Disk Management, you may be able to recover your data. If it is not recognized by the BIOS, most probably you will not, unless you use the services of a data recovery company.
Some basic troubleshooting steps you can start with are: changing the cable and the USB port. It will be also a good idea to attach the drive to another computer.
Cheers,
D_Know_WD
Kaeila Hrim
Reputable
- Oct 22, 2014
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- 4,510
after losing three years worth of rare data and reading how many people have problems with seagate conking out with ostensibly no answers worth a dirty penny - i have my answer - seagate goflex sucks and shouldn't be recommended to anyone - i will never buy another
Kaeila Hrim
Reputable
- Oct 22, 2014
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- 4,510
also, i read the other platitudes on this site before i threw my hands up - why do you have a q and a section when you have no real experts?
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