- Jul 12, 2014
- 7
- 0
- 4,510
Hi
Recently my laptop updated to Windows 8.1. After doing so, my laptop started disconnecting from the internet, failing to connect. Hanging. Crashing and just being otherwise unusable. I installed anti virus and anti malware programs (which jad previousoy expored) and CCleaner and googled around various fixes (such as the update reverting my network adapters power saving features).
It worked fine for around 1 or two weeks until suddenly the wifi cut out and upon restarting discovered I had to update. After updating and restarting probably close to a dozen times, my laptop has been nearly unusable with all the aforementioned issues. I tried various fixes which I googled which only seemed to male things worse.
Eventually I went for a system restore to before the update. Upon starting my machine up I received the black screen with mouse cursor problem that many people have had. Eventually my machine would get past this black screen by itself (sometimes it would just start working after) but then I would have all the same problems and it was seemingly worse.
I attempted to undo the system restore from safe mode but received a lengthy error message (which I have saved) informing me that it was unable to complete the restore and advising me that perhaps my anti virus is preventing the action. I turned off my anti virus and attempted to system restore one my time to prior to the Windows Update and upon attempted to log in, there was significant lag and I was greeted by the black screen. Eventually an error message presented itself after the black screen abated warning me that system restore probably didn't work due to an anti virus. "An unspecified error occured during System Restore. (0x80070005)".
I have also attempted to system restore from safe mode which also failed.
Is there anything I can do to get my laptop working again? I do a lot of travel and my laptop is my lifeline.
Thank you
Recently my laptop updated to Windows 8.1. After doing so, my laptop started disconnecting from the internet, failing to connect. Hanging. Crashing and just being otherwise unusable. I installed anti virus and anti malware programs (which jad previousoy expored) and CCleaner and googled around various fixes (such as the update reverting my network adapters power saving features).
It worked fine for around 1 or two weeks until suddenly the wifi cut out and upon restarting discovered I had to update. After updating and restarting probably close to a dozen times, my laptop has been nearly unusable with all the aforementioned issues. I tried various fixes which I googled which only seemed to male things worse.
Eventually I went for a system restore to before the update. Upon starting my machine up I received the black screen with mouse cursor problem that many people have had. Eventually my machine would get past this black screen by itself (sometimes it would just start working after) but then I would have all the same problems and it was seemingly worse.
I attempted to undo the system restore from safe mode but received a lengthy error message (which I have saved) informing me that it was unable to complete the restore and advising me that perhaps my anti virus is preventing the action. I turned off my anti virus and attempted to system restore one my time to prior to the Windows Update and upon attempted to log in, there was significant lag and I was greeted by the black screen. Eventually an error message presented itself after the black screen abated warning me that system restore probably didn't work due to an anti virus. "An unspecified error occured during System Restore. (0x80070005)".
I have also attempted to system restore from safe mode which also failed.
Is there anything I can do to get my laptop working again? I do a lot of travel and my laptop is my lifeline.
Thank you
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