Artifacts with a brand new GPU

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Strawberryx

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Jul 15, 2014
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Yesterday I (finally) upgraded my Nvidia 9800gt to AMD Radeon R7 265
Ever since I installed it I've been getting small artifacts that are more noticeable on desktop, videos and browser, while in game, any game I get stripes that are not THAT noticeable.
The temperature in idle is 38c though I have no tested the temperature after being in game for a while
I have tried the following:
Reinstall drivers
Try different wires (VGA/DVI) since my monitor does not support HDMI
Different connectors from PSU to GPU
Install the GPU on another pc (no issues there)
A different monitor
Unfortunately non of the above helped and I am still getting artifacts.
Here's my specs
CPU: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~2.3GHz
GPU :AMD Radeon R7 265 DUAL-X 2GB GDDR5
Memory: G. Skill 4GB 1600 Mhz
Motherboard: Gigabyte P55A-UD5
PSU: Thermaltake 500W
Windows 7 Premium 64bit

Thanks for the help!
 
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Xtinction

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Mar 21, 2014
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Oh that makes it a lot more interesting...

So do the artifacts on your desktop appear when you have done no gaming before? Can you make screenshots of it? Or photos? My first guess is a heat issue, but I would only expect the artifacts after some intensive gaming session.

Maybe you could try and put it in the other computer and then run something like Unigine Heaven Benchmark to stress test it.
 
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Strawberryx

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Yes, they appear once Windows starts
The weird thing is that without any driver installed I get NO artifacts whatsoever.
I've tried 3 different driver versions one of them was from the disc that came with the GPU and I get the same problem
As I said, I've check the temperature and it's ok, 38c on idle not tested enough in game yet
Here are some screenshots:
http://puu.sh/acgbz/3bd98a6ab2.png right side
http://puu.sh/acgpK/552b2dbf60.jpg
 
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Xtinction

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Thanks for the screenies. It really looks like a very familiar videocard issue. I still believe your card is broken, even if the other system runs it fine (is the other system similar to yours?). I would return it.
 
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Strawberryx

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Even though I have no drivers installed and I get no artifacts then ? you still believe it's broken?

 
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Strawberryx

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Mine is Thermaltake Lite Power 500w lp 500ah2nf
Other pc Cidev P4 550w
 
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Strawberryx

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That bad they can't support that GPU ? from my research it should be fine
Well I'm no expert when it comes to installing parts I know a little so I'm afraid I can't switch them
Do you think there might be another problem? because what bothers me the most is the fact that without any drivers installed there is no issue :/
 
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Thelps

Thelps

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Does the other PC have the correct drivers for that card installed? If not then it is simply running integrated graphics and bypassing the card, hence no artifacts, but also, essentially, no card.

Have you tried a different graphics card in your main PC? It might be the PCIe x16 slot that is bad.

Your card runs fine when there are no drivers installed because windows simply uses the integrated graphics chipset on the MoBo/CPU and ignores the graphics card entirely.

If the problem persists after you have tried a stronger PSU (500w is borderline for some cards) and tried a different card in your PCIe x16 slot, then it is best to RMA (return to the manufacturer) the card for repair or replacement. With the problem you're experiencing 90% of these requests end up with a brand new card as a replacement since it's unrepairable.
 
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chimera201

chimera201

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Apr 19, 2012
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I know the PSU since you specified the model no. earlier. It would have been better if you could change the PSU. The possibility of the PSU at fault can be ruled out then.

Actually AMD has released Catalyst 14.7 RC Driver
http://www.tomshardware.com/news/amd-radeon-catalyst-14.7-rc,27234.html

Collaboration with AOC has identified non-standard display timings as the root cause of 60Hz SST flickering exhibited by the AOC U2868PQU panel on certain AMD Radeon™ graphics cards. A software workaround has been implemented in AMD Catalyst 14.7 RC driver to resolve the display timing issues with this display.
Users are further encouraged to obtain newer display firmware from AOC that will resolve flickering at its origin.
Click to expand...

Maybe this has some relation?
 
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Strawberryx

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I've tried that driver and I had the same issue
If my PSU can't handle the GPU how am I able to play games? other than very very unnoticeable stripes at the bottom of the screen which only show in a few games, it runs perfectly fine, no crashes, freezes or anything else
It seems to me like there's another problem, either a faulty product or could it be a driver issue?
 
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chimera201

chimera201

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since you confirmed that it works in another system flawlessly, that means something is different in your system. The only culprit i can guess is the PSU. The PSU does have the required wattage. It's about the quality of the PSU - voltage regulation,ripple,noise,etc
 
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Strawberryx

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I checked again on the other pc. I've removed everything all drivers and installed the AMD one aaaand surprise surprise, artifacts at the EXACT same places. I take that as a faulty card.
I appreciate all the help from everyone

 
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Xtinction

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A few things I would like to add:

The chance that a PSU causes these problems is astronomically small. If his PC would be crashing, rebooting, freezing etc it could have been the culprit, but PSU's don't cause videocards to show artifacts. PSU issues are usually "it works or it doesnt", rarely "it works but not correctly"

When you have no drivers installed, this does not mean it uses the onboard graphics chip instead. It just loads a default VGA driver with minimal hardware support. It's basically using only the most rudimentary functions of the card. There is probably nothing wrong with those basic functions, but the problem comes when you start using more advanced features (like the aero glass interface of windows 7) that your vidcard should support. That's why you only get artifacts after installing the drivers.

Anyway, glad we found out that the card is indeed broken. Lesson learnt: When you test your vidcard in a different system, install the appropriate drivers too! :)

 
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chimera201

chimera201

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http://www.tomshardware.com/forum/301033-33-artifacting-cards-fault
 
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Xtinction

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Ok, so we can find 1 case in which this seems to have happened, but nowhere does it say that the solution worked, that seems weird to me. He selected an answer, but never responds by saying "omg guys it was the PSU, it worked!"

To me, his topic mostly says "my PSU was bricking my cards, now i have a new PSU that doesnt do that." The Artifacts were caused by the vidcard, but the fact that the vidcards broke was caused by the PSU. I wonder if all the previous "bricked" cards would have worked with his new PSU. Seems super-unlikely to me.

But hey, I could be wrong, wasn't in this case though :p
 
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