Hi. I recently decided to do a Reset of Windows 8. I did this after constantly getting numerous errors with event ID's in the 7020+ range that read something like this - "the [fill in the name] service terminated unexpectedly..." The services varied from LiveUpdate to DCOM to Crypto(something) and many others. I was also having issues with slow processing and crashing. I first did a refresh but that didn't help. I then did a basic reset (the simplest one). I still got the errors (of not more) AND I noticed several files on the windows drive were still left over from before (and they we're suppose to be deleted). So I did the full blown Reset overnight. This is suppose to securely wipe the drive. HOWEVER when I first logged in I went and looked and sure enough I noticed two things: (1) all my IE Favorites were still there and (2) all my saved web sites and the passwords were still there (under Web Credentials I believe). So obviously the reset didn't reformat the drive. And I read someplace that the errors could be a virus so this was suppose to clean that. Any ideas why a reset would fail? On the plus side I'm currently not getting the termination errors yet.