Ethernet ports not working

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annesccr18

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Jul 15, 2014
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Hello, my new house came pre-wired with Ethernet ports in 2 or 3 rooms. When AT&T came out to connect my uverse internet, they installed in my bedroom. I would like to move my router etc out of the bedroom and was looking to put it in my laundry room where the "hub" seems to be. However, when I take the panel off and try to plug in to the port in there, it doesn't work, and the same thing with the port in the kitchen (one in kitchen is too small anyway, I think that is a phone port right now). It looks like they connected the incoming cable directly to the cable that runs to my bedroom. Any idea on how to rewire to activate the port at the hub?
 
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corroded

corroded

Splendid
Sep 5, 2011
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either hire a local computer guy with an Ethernet tester and have him come fix the cabling or get a simple network testing tool and figure out where your cables go...

OBTW - I am in northern California and that is part of what I do...
 
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boosted1g

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Jun 12, 2013
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First of all is your router a modem/router or just a router and is the service from at&t dsl (this is over phone line), cable (over coax cable like tv), or fiber.

Hoepfully by hub you mean an ethernet switch. Hubs are the old devices that were "dumb" and did not know which computer was on all port so to send data to computer 2 it had to send the data to all computers on all ports. A switch has some logic and a built in address table that knows which computer is on which port so to send the data to computer 2 it knows which port it needs to send the data to. If it is a hub you want to change it to a switch asap.

The generic way to connect the devices is as follows: internet medium (dsl, cable, fiber) -> modem -> router -> switch -> ethernet drops to rooms-> computers
 
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annesccr18

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Jul 15, 2014
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Not sure if I have the terminology right, maybe "Hub" is a patch panel? But instead of using the patch panel, the guy just wired the two cables together. I don't think anything is broken I am thinking it just isn't connected but I don't know how to wire it and I would like to avoid a $99 fee for AT&T to come back out. My internet is fiber I believe and my modem is also a router (supplied by AT&T).
 
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USAFRet

USAFRet

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Mar 16, 2013
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As said....without actual eyes on, it is hard to tell how everything is wired.
hub, switch, patch panel, bare wires.....dunno.
 
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boosted1g

Titan
Jun 12, 2013
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Can you take a picture of this.

Sounds like you might need to hire someone, we cant easily advise you on what to do when we cant be physically there to figure out what is improperly hooked up and ghetto rigged by the installer.

It sucks that new homes have patch panels and hardware in place to make it simple to hook things up, but the installers have to do it the lazy way because it takes 30 less seconds or because they are too stupid to understand basic low voltage wiring setups/topologies.
 
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USAFRet

USAFRet

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Mar 16, 2013
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I just had the FiOS guy here a month ago:

"Oh, you have it wired already"
'Yup...I just need you to call homebase and authorize the signal'

We sat and BS'd for the next hour, because he would have been way too early for his next install.
 
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