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Cooler not installing properly to motherboard

Tags:
  • Cooling
  • CPUs
  • Motherboards
Last response: in CPUs
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July 15, 2014 8:25:52 PM

I have a AMD FX 8350 and a Asus Sabertooth 990FX. When I first mounted the stock cpu cooler I could not get the clips onto the board, when I finally did, it was so tight, I could not lock it. So I left it, and had no problems. I noticed idle temps of 35 degrees so I went and bought a Cooler Master Hyper 212 Evo. When I went to take off my cooler, the CPU was stuck to it and was torn out of the socket. I successfully got it off and put it back into it's socket. Now when I went to install the cooler, I got the backplate on good, but when I placed the cooler on the cpu and went to mount it, the plate would barely fit! I swore to myself and managed to get it on with the cooler being about 2mm off of the edge of the cpu exposed. So I then screwed it down by pressing the plate into the holes and was just too tight. I now am getting only the same temps! What's wrong with my board?

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July 15, 2014 8:34:58 PM

I'd want to know what was causing that offset problem in the first place. That problem should definitely not happen and the cpu shouldn't be ripped out of socket like that if the socket lock mechanism was functioning correctly. What are you ambient temps when you took the readings?
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July 15, 2014 8:36:43 PM

From my perspective, I would highly recommend you to consult a hardware technician for this matter. If software is corrupted, we could deal with it by either re-formatting the computer or using the system restore. But if the hardware fails, we have to spend a lot in it which really bothers us a lot.
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July 15, 2014 8:39:19 PM

dwatterworth said:
I'd want to know what was causing that offset problem in the first place. That problem should definitely not happen and the cpu shouldn't be ripped out of socket like that if the socket lock mechanism was functioning correctly. What are you ambient temps when you took the readings?


Are you telling me to send back the mobo?
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July 15, 2014 8:41:49 PM

I would at least contact their customer support. That problem should not exist if the socket and board are correct and there isn't anything stuck in the CPU socket pins etc. Since the offset occurred on both cpu coolers, it is definitely motherboard specific. I'd send it back (if support agrees that is the issue) immediately.
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July 15, 2014 8:44:05 PM

dwatterworth said:
I would at least contact their customer support. That problem should not exist if the socket and board are correct and there isn't anything stuck in the CPU socket pins etc. Since the offset occurred on both cpu coolers, it is definitely motherboard specific. I'd send it back (if support agrees that is the issue) immediately.

Oh. That sucks so much. Now I need to tear everything out of my rig :p ... Uhhh. But thanks... Hopefully Asus comes good for this. I purchased a "Tuf" series.
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July 15, 2014 8:57:24 PM

How long has it been? I'd contact their support definitely, it may be a finicky thing with that model or something. I've never had any issue RMA'ing stuff to them, I think they are one of the better support companies.
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