Wireless AVR Setup Can't Get to the Internet

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Eagleshadow

Eagleshadow

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Jun 6, 2014
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My AVR can't access the internet for internet radio and Pandora. My setup includes a Comcast Gateway (TC105+) to which my computer and Netgear router (Wndr4500v2) are both plugged into plugged into. Looping the computer through the router back to the gateway doesn't change anything except slow down the net. My AVR is wirelessly connected to the Netgear router through a WET610n bridge. The AVR can play files on my (local) PC media server so the AVR is getting as far as the PC. It acts like a firewall issue. The gateway lists the AVR's ip as having internet access which it does not. the brdige, gateway and router settings all look good to me. Where do I start?

Bill
 
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boosted1g

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Jun 12, 2013
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First off I dont think that TC105+ is a model number, I cant find it anywhee on the net.

Does the device you are refering to as a gateway have one ethernet port on it or multiple?
Does that "gateway" also have wireless on it, if you do not know then go to a wifi computer and see if two or more networks have full signal stregnth when in the room with your router and the comcast box?
What device is your AVR?

You should have no device pluged driectly into the gateway except for your netgear router, everything else should connet to the router.
 
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Eagleshadow

Eagleshadow

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Tc105+ is made bt Technicolor corp and us rebadged by Comscast as Gateway 1 on their website. It is a single band (2.4ghz). There is a dual band known as Gateway 2 but I was not offered that model. It has 4all alan ports. The tech said they can be used as I see fit. I don't use the Gateway Wifi channel. I use the dual band Netgear for all Wifi. That includes laptop and phones. The Avr is a Marantz SR7007. It is
connected to the Wet610n adapter. The Avr is not wireless. I am sending this wireless via netgear Wifi.
 
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boosted1g

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Jun 12, 2013
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Ok, first off make sure wireless on your comcast router is disabled.

Do you have your netgear router setup as a router or as an access point (meaning is the netgear setup to provide dhcp or not) and if so what is the LAN ip range of the comcast router and of the netgear router (wanting to make sure the third octet of the IP, so the 7 in 192.168.7.1 is different on the devices).

We also need to figure out if the is problem with the avr or the bidge. Plug a desktop or a laptop into the bridge instead of the avr (if its a laptop disconnect it from wifi first) and see if interent and network works on it.
 
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Eagleshadow

Eagleshadow

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Jun 6, 2014
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Eagleshadow

Eagleshadow

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I have more information.
1. The Gateway, Netgear router, Avr and the WET610n wireless bridge all have DHCP turned on.
2. The router is acting as an AP for the local wireless network.
3. I have an old laptop running crunchbang linux. It gets out to the internet on either the Netgear 2.4 ghz SSID or the 2.4 ghz comcast SSID gateway equally well.
4. I connected the laptop to the switch fed by the WET610n and it connected to the internet though a few news sites were iffy.
5. I was able to connect to the Sony update server by connecting via the wired connection menu. It returned a msg that firmware software was up to date so it must have gotten out to the net.
6. Trying to connect with a wired connection on the AVR resulted in the setup failing to complete.
7. I have an extender with ports on the back that I could hood the AVR up to and try again but that may be a waste of time.
8. I can turn the AVR on and off using a smartphone app which is consistant with everything I related before.
9. The Lan IP range of the Comcast is the 10 set. Default gateway is 10.0.0.1. All IPs on the Netgear router range from 10.0.0.1 to 10.0.0.21.
10. The netgear genie map shows this range as well. That changed with the Comcast gateway preempting the 192 set.

It may be the AVR but why now and not before?

Perplexed
 
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boosted1g

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1/2) If you are using the netgear as an access point then DHCP should be turned off on the netgear.

3)You should dissable one of those as they are redundent and probably on the same channel and thus interfeering with each other.

4)Did you connect it to the switch, or the WET610 bridge, connecting to the switch should of course work, I want to make sure that the bridge is working right and thus want you to connect it to the bridge.

7) you can also try wiring the avr directly up to the netgear or even the comcast gateway and see if that makes a difference

9/10) If you want netgear to be AP, then comcast gateway should 10.0.0.1 with dhcp at say 10.0.0.50-99. Then netgear router set to 10.0.0.2 with dhcp off as well as nat and spi firewall dissabled (not all routers have spi) and ethernet going from LAN of gateway to LAN of netgear.
 
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Eagleshadow

Eagleshadow

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I checked and the Netgear was already in the Access Point Mode. The Blu Ray got on to the internet and it was plugged into the same 4 port switch as the AVR. That connection was unchanged after the re installation of the gateway and router. So the bridge is working as it is the only input to the switch. Connecting the AVR directly into the router was the first thing I did right after the gateway and router were back up. The AVR worked perfectly streaming internet radio
 
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Eagleshadow

Eagleshadow

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The Netgear router is in the AP mode. Interestingly I opened the web based setup on the Marantz AVR from my pc but I can't use it as it says the AVR is not connected. Presumably to the internet as I can access my pc based media server and the Netgear genie media server from the AVR on screen display.
 
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