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BSOD! dxgkrnl.sys, dxgmms1.sys, nvlddmkm.sys

Last response: in Graphics & Displays
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July 16, 2014 12:56:17 AM

So I was playing World of Warcraft and just finished raiding and suddenly I got BSOD tonight. Restarted figuring it was some random error. But it kept on happening. Sometimes after having WoW open for 2 minutes, sometimes it lasted 15 minutes. In total 9 BSODS in the past few hours. I have been researching each of these issues and it looks like it is a graphics card issue. But I have tried EVERY fix I've come across and nothing is working. Drivers are up to date. I uninstalled and then reinstalled. I have no idea what else to do or why it just suddenly started happening out of nowhere.


Here is a screenshot of what the bluescreenmonitor shows:

http://i.imgur.com/5tpUdzq.png
July 16, 2014 7:51:48 AM

Also, more information:


The nvlddmkm.sys is what is listed on the blue screen itself as the error. When I check the bluescreenview program it highlights all 3 of those sys files. I run on Windows 7 Home Premium 64 bit

EVERYWHERE I have looked claims this is a graphics card issue. I use a GTX GeForce 675M on an MSi GT70 laptop.

It doesn't happen when not in WoW, and the 675M only 'activates' when intense games like wow are open, so that helps explain why WoW causes the issue. I changed nothing to my computer in a while. No new hardware or software. I tried suggestions I found online and nothing has worked yet, such as uninstalling and reinstalling the GeForce drivers.


Computer Specs:
CPU: intel core i7-3610QM
VGA: nvidia geforce gtx 675m / 4GB GDDR5
RAM: DDRIII 16GB
HDD: 750GB 7200RPM+ 128G SSD
Any ideas what the issue is? Is there a new update out or something?
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July 16, 2014 8:38:07 AM

Bug Check 0x116: VIDEO_TDR_ERROR
this error happens when the video card/drivers stop responding to graphics requests.

- make sure you have all the various windows updates
- make sure you have installed the current nvidia drivers directly from nvidia
now if it still occurs:
- confirm that your BIOS is not overclocking the PCI bus, it should be set to 100 MHz
- confirm your graphics card is not overheating (blow out the dust from its fans)
if the problem still persists:
you are most likely getting a deadlock in the graphics drivers:
the only thing you can do is to remove unwanted demands on the video card in a attempt to eliminate the source of the bug. I would disable, some of the extra software that gets installed. For example, disable shadowplay, and the streaming service they have. You might also go to control panel, device driver and disable any high definition sound sources that you don't have speakers connected to. The graphics card drivers have to produce sound for HDMI and display port cables going to your monitor speakers even if you don't have speakers. Disable it if you don't have speakers in your monitor and it will change the timing and reduce the chance of a deadlock error condition in the driver.

if all else fails you can use driver verifier to set debug flags to help catch the error at the time it occurs. It will force the system to bugcheck faster and the memory .dmp file can be looked at to see what the cause of the bugcheck is.
(fix is the same, update the driver or change the timing to reduce the chance of a deadlock)

-note: if you are overclocking your graphics card, you might want to reduce the clock
-i would also expect that you could get this error with mixing video drivers from different builds.
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July 16, 2014 8:57:41 AM

Thanks for the response I will check into all this when I get home. One serious issue I have, with windows updates, is that when I go to the windows update pane, it looks like there is a problem. I click the 'check for updates' button and it gives me some error that it cannot be run and computer may have to restart. of course, I restart but same exact issue.

I don't think it's a virus because I've run the malaware scan. But I tried to download and install AVG antivirus, and for some reason that fails to install properly. I tried avast antivirus and that says something called BFE (base something something) needs to be on to install. I googled how to do that and went to the regedit but the BFE folder isn't even there. Idk what is going on
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July 16, 2014 9:07:09 AM

in this context I think BFE is base filtering engine. it is a service that allows programs to hook into the network stack.
http://www.hageltech.com/blog/2012/02/07/base-filtering...

I don't think it is going to be directly related to this problem unless it causes a problem with some of the extra graphics services (shadowplay streaming) (you should disable those anyway until you resolve your proplem)


slayvoff said:
Thanks for the response I will check into all this when I get home. One serious issue I have, with windows updates, is that when I go to the windows update pane, it looks like there is a problem. I click the 'check for updates' button and it gives me some error that it cannot be run and computer may have to restart. of course, I restart but same exact issue.

I don't think it's a virus because I've run the malaware scan. But I tried to download and install AVG antivirus, and for some reason that fails to install properly. I tried avast antivirus and that says something called BFE (base something something) needs to be on to install. I googled how to do that and went to the regedit but the BFE folder isn't even there. Idk what is going on


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July 16, 2014 9:26:06 AM

Got it. And when you say to disable shadowplay you mean in the task manager correct? Or is there somewhere else to go to do this?

Would you be able to tell me how to do this step: "confirm that your BIOS is not overclocking the PCI bus, it should be set to 100 MHz"?

Do you think that reverting to an older driver version would do anything, or does it seem to you that my video card, at least last night, was simply being overworked for whatever reason?
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July 16, 2014 9:48:36 AM

I would go to the nvidia geforce experience software and turn it off there, then got to the control panel, services and set the nvidia software to not automatically start. (manual start). Then reboot and confirm that the extra software is not running in task manager.

to check that the BIOS does not overclock the PCI bus, you have to look through the various settings. Sometimes a BIOS will attempt a slight overclock on the PCI bus (103 MHz) and this can cause the graphics card to miss signals in its electronics. The correct value should be 100Mhz. My old asus motherboard would do this and it worked fine until I got a new graphics card then I had problems until I set it back.

Reverting to a older driver generally just masks the problem and then you have a old driver with known bugs.
(and everyone telling you to try the latest driver)

I don't think your system was just overworked, these are most often timing related bugs caused by various graphics drivers attempting to synchronize data access across different threads on different cores in your CPU. Basically 2 threads both waiting for the other thread to finish a data access. By disabling software you can reduce the number of theads accessing data and change the timing in the driver to reduce the number of times the drivers hang. It is still a programming bug but not one you get to fix. The only true fix will be a updated driver

slayvoff said:
Got it. And when you say to disable shadowplay you mean in the task manager correct? Or is there somewhere else to go to do this?

Would you be able to tell me how to do this step: "confirm that your BIOS is not overclocking the PCI bus, it should be set to 100 MHz"?

Do you think that reverting to an older driver version would do anything, or does it seem to you that my video card, at least last night, was simply being overworked for whatever reason?


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July 16, 2014 9:51:31 AM

So on the note of an updated driver, nvidia does have the beta version of their next update out. What are your thoughts on downloading that and giving it a try?
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July 16, 2014 1:10:11 PM

would reinstalling my operating system fix the issue?



also, I turned down the WoW settings to low and it hasnt bluescreened yet.

I just do not understand why suddenly after almost 2 years this happened when nothing has changed from my end.
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July 16, 2014 1:51:31 PM

no, a reinstall of the OS will not fix the problem
go ahead and give the beta drivers a try if you want but I would stick to installing only the core graphics drivers and skip the extras (shadowplay, streaming ) until I knew the problem was resolved.

also, note that the nvidia streaming will also depend on the quality of the ethernet driver bugs in the network drive will break the streaming drivers
slayvoff said:
would reinstalling my operating system fix the issue?


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July 16, 2014 1:58:13 PM

heres a footnote for the lan drivers don't know if it applies to you

If you are upgrading the newer driver from older one before 6.1.0.487, you might need to use the clean tool included inside the zip file(MSI-KCleaner_64bit.exe and MSI-KCleaner_32bit.exe) to completely clean the remaining old driver files. (Reference: http://www.killergaming.com/support/knowledge_base for further information.)
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July 16, 2014 2:08:09 PM

in this context I think BFE is base filtering engine. it is a service that allows programs to hook into the network stack.

I wonder if the lan did a auto update and if you did that clean tool and reinstalled the new lan driver something may have got crossed in some way??
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July 16, 2014 2:10:12 PM

junkey, for some reason that link for killergaming is not working for me. but that's interesting. Can you tell me what the 6.1.0.487 references since i cannot open the page? And the issue here is that I didn't update or change anything before the error started occurring, which is why I am so confused. If I had updated the driver and now I am getting these errors then ok ya it makes sense why I'd need to use a cleaner tool. But absolutely nothing has changed, we just finished our raiding for the night just like 2+ nights a week every week and boom it started.


john, when I was reinstalling the 675m driver I didn't see all those options, I just saw 3 options: the driver itself, the Geforce experience thing, and then some other option that i didn't select because it looked unnecessary. But I haven't come across anything about shadowplay and streaming, can you elaborate?

I just do not understand why suddenly after almost 2 years this happened when nothing has changed from my end.
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July 16, 2014 2:26:14 PM

the shadowplay/streaming service are installed as part to the geforce experience software, you should disable it there and confirm that is is not running after a reboot.

slayvoff said:
junkey, for some reason that link for killergaming is not working for me. but that's interesting. Can you tell me what the 6.1.0.487 references since i cannot open the page? And the issue here is that I didn't update or change anything before the error started occurring, which is why I am so confused. If I had updated the driver and now I am getting these errors then ok ya it makes sense why I'd need to use a cleaner tool. But absolutely nothing has changed, we just finished our raiding for the night just like 2+ nights a week every week and boom it started.


john, when I was reinstalling the 675m driver I didn't see all those options, I just saw 3 options: the driver itself, the Geforce experience thing, and then some other option that i didn't select because it looked unnecessary. But I haven't come across anything about shadowplay and streaming, can you elaborate?

I just do not understand why suddenly after almost 2 years this happened when nothing has changed from my end.


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July 16, 2014 2:41:11 PM

did not know the link was broke -- well I googled killergaming.com and got nothing went to quailcom and did not see anything on this -- this is why I don't choose boards with quailcom on them, heres there knowledge base but don't see that footnote from msi on it ??

http://www.qca.qualcomm.com/products/killer-technology/...

I wonder if you think its the vid cards driver if you got the latest one from msi incase there is something they added to the driver to work just with there products??

also have you been running this game for some time or just loaded it and started playing?
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July 16, 2014 2:54:32 PM

I've been playing wow on this laptop since January. Last night before the error occurred I had been raiding for 4 hours which is graphic intense I guess.

I just spoke with MSi technical support and they want me to send it in because he says it just sounds like a bad card. I am still under warranty, so...
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July 16, 2014 2:57:03 PM

john, I found it and for streaming and shadowplay it says I don't even meet the requirements to run it so both are 'not ready' anyway
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July 16, 2014 3:06:03 PM

could be if the card cant take the stress its going to fail. one guy with a similar issue changed his psu and so far it has not reoccurred for him some just do a better driver reinstall ... all we can do is stab at it and see if it squeals..
so where do you think you stand with it now??
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July 16, 2014 5:02:04 PM

changed his psu, can you tell me more about this? i would love to not have to send the laptop in, but I am going to pack it up in the morning and send asap if I cannot fix it tonight.

i just read that battlenet post and my computer just crashed after like 10 mins :/ 
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July 17, 2014 6:46:29 AM

I was talking in general on that like desktop users with this kinda issue.. I guess the thing with laptops is its not as esay to replace a gpu as with a desktop. it may be soldered in.

I can understand you not wanting to send it in with all your stuff on the harddrive . you should ask them if you can remove it then send it in .

really don't know what to say



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July 18, 2014 8:00:19 AM

no worries i appreciate all the help from both of you. I just sent it in, let MSi deal with it and give me a nice new card. It is almost out of warranty, I am going to spend today customizing a new laptop fro xidax, sager, cyberpowerpc, or ibuypower. I am done with name brand shit, it's a waste. Although MSi does have a good warranty
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July 18, 2014 8:19:40 AM

its all a waste . best you can hope for is regardless who's it is that its a good solid one that was not built first on Monday or last on Friday. the thing is lots of laptop users try to game on them with games that can stress desktop parts and lets face it laptop anit close . that poor ol' girl of yours may have given you all she had and the cooling on a laptop is not the best
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July 18, 2014 8:55:48 AM

oh thats a good point. on that note can you think of a strategic window when to place an order? lol i know that prob sounds ridiculous but you make a good point. Or is it just based on luck and if they're busy or not combined with when you order?
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July 18, 2014 9:10:52 AM

no its just a roll of the dice you just hope you don't get snake eyes
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July 18, 2014 10:02:44 AM

prob if i pay for the expedited processing though, that can ensure. Like placing the order on a monday afternoon
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July 18, 2014 10:08:13 AM

prob if i pay for the expedited processing though, that can ensure. Like placing the order on a monday afternoon

cant say that's up to you... the parts are picked and boxed at random so you still just get what ever one he grabs for you to ship
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July 18, 2014 10:09:39 AM

just use a site like newegg that has a good rma service so if theres a issue they easy to work with to get you right.
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July 18, 2014 1:43:55 PM

What about sager?
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July 18, 2014 1:48:47 PM

I guess your not in the usa?
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July 18, 2014 1:50:22 PM

ok I typed it in wrong but never used them
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July 18, 2014 1:51:52 PM

sagernotebook.com

i have good heard things and they have the cheapest prices so i want to give them a shot. i just hate how custom laptops look so boring usually
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July 18, 2014 1:58:50 PM

all you can do is go with what you feel is right.. its either you get a good one you like and lasts or you get one that's junk in the end .. you never know until after the fact on this stuff
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July 18, 2014 2:00:00 PM

heck you never know if msi can eaven fix yours and send you a newer more up to date one in its place
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July 18, 2014 7:52:19 PM

standard warranty is 1 yr. parts, 3 labor. but you can increase it. that seems like the standard warranty across all these customization sites though. xidax is only different one theyre 2 yr/2 yr but theyre more expensive
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