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Having driver problems with r9 270, please help

Tags:
  • Drivers
  • Computers
  • Graphics Cards
  • HIS
Last response: in Graphics & Displays
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July 16, 2014 12:36:08 PM

I've been posting a lot here, but the help is just so good. So I'm working on setting up a computer I just built and ran into a snag. I have a HIS IceQ x2 r9 270 graphics card. I'm working on trying to get drivers working, I went to the HIS website, found the product drivers and tried to install them but it said it failed. So I tried to update windows and try again. Do I need to delete some old drivers or something to make it work? I googled it and it just says to try to install the drivers again but its not working.

More about : driver problems 270

July 16, 2014 12:41:12 PM

no his. download them from the amd website. or use windows update.
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July 16, 2014 12:43:33 PM

hunterseeker said:
no his. download them from the amd website. or use windows update.


I tries from the AMD website too, it still fails to install the drivers.

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July 16, 2014 12:44:57 PM

try deleting the old ones and then installing from scratch the newest drivers :)  let me know how it goes at least a 90% that this will solve the problem :) 
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a b U Graphics card
July 16, 2014 12:45:58 PM

If it is a new install, there are no drivers to uninstall.

Did you let Windows try to install them on start up, or did you run the install program from the desktop, after the computer was fully booted.

The latter is the way to do it.
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July 16, 2014 1:00:56 PM

hunterseeker said:
try deleting the old ones and then installing from scratch the newest drivers :)  let me know how it goes at least a 90% that this will solve the problem :) 


millwright said:
If it is a new install, there are no drivers to uninstall.

Did you let Windows try to install them on start up, or did you run the install program from the desktop, after the computer was fully booted.

The latter is the way to do it.


Alright so I went into program files and used the catalyst install manager to delete all the drivers. Would that have gotten rid of them all? And should I used the AMD driver autodetect program to install the drivers or another option?
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July 16, 2014 1:02:21 PM

so there were drivers. now since you know what card u have there's no need to auto detect just try to install them from scratch. always run this programs as an admin ;) 
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a b \ Driver
a c 103 U Graphics card
July 16, 2014 1:04:11 PM

Use AMD Catalyst 14.4. Sometimes auto-detect can be wrong.
You can try beta if you want.
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July 16, 2014 1:15:35 PM

hunterseeker said:
so there were drivers. now since you know what card u have there's no need to auto detect just try to install them from scratch. always run this programs as an admin ;) 


It installed but I got a notification saying warnings occured during installation. View log for details and it says AMD display driver, HDMI audio driver both failed.
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July 16, 2014 1:20:31 PM

run the program dxdiag. is the card being recognized there?

also try running a game or something. is the card behaving properly?

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July 16, 2014 1:42:47 PM

hunterseeker said:
run the program dxdiag. is the card being recognized there?

also try running a game or something. is the card behaving properly?



When I run dxdiag and go under display it says standard VGA graphics adapter
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July 16, 2014 1:45:15 PM

well well well! did u connect your screen to the motherboard or the graphics card?
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July 16, 2014 1:46:22 PM

hunterseeker said:
well well well! did u connect your screen to the motherboard or the graphics card?


graphics card, AMD motherboard doesnt have display connections
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July 16, 2014 2:50:17 PM

installing those drivers is crucial for you. how did u get the current one i recommend u use amd autodetect now. when installing press custom and perform a clean install. let me know how it goes. before every attempt use the catalyst utility and uninstall current drivers. keep me posted. :) 
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July 16, 2014 3:24:37 PM

hunterseeker said:
installing those drivers is crucial for you. how did u get the current one i recommend u use amd autodetect now. when installing press custom and perform a clean install. let me know how it goes. before every attempt use the catalyst utility and uninstall current drivers. keep me posted. :) 


I keep deleting the drivers but I guess windows keeps installing their generic ones to make it run. Put its not listing as the proper hardware and I'm unable to play games. The autodetect is installing drivers right now, but under graphics hardware it shows A-series apu.
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a b U Graphics card
July 16, 2014 7:04:32 PM

Unless you installed drivers, non of those drivers should interfere.
First you have basic VGA drivers, that all computers have, all the time.
Those are the drivers that let any video card start in basic mode, so you can install the real drivers.

The "A-series apu" sounds like you have an APU even though your motherboard has no video out.

What CPU/APU do you have?

I would think those drivers are also basic, and shouldn't interfere.
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July 17, 2014 12:15:30 PM

millwright said:
Unless you installed drivers, non of those drivers should interfere.
First you have basic VGA drivers, that all computers have, all the time.
Those are the drivers that let any video card start in basic mode, so you can install the real drivers.

The "A-series apu" sounds like you have an APU even though your motherboard has no video out.

What CPU/APU do you have?

I would think those drivers are also basic, and shouldn't interfere.


I have an fx-6300
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July 17, 2014 12:24:52 PM

I managed to figure out to problem. I right clicked my computer, manage, found VGA adapter, right click, update driver software and browse my computer for driver software. I had pre-unpackaged the drivers in a folder on the desktop to make it easy to find.
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