Modem stopped working out of the blue.

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Nikolaos Tsorvas

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Jul 16, 2014
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So i called my internet provider because my AT&T U-verse modem light is Red where service is which is normally green. They told me that the modem is broken and that i needed a new one. Is there anything that they are hidding from cause there lazy? The interent also doesnt work through ethernet. Like i said this just randomly happened. And there is no outages etc.


Modem Model : Motorola NVG510
 
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mdmx43

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Jul 17, 2014
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mdmx43

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Jul 17, 2014
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Same exact thing happened to me yesterday and at&t told me the same thing they told you. I just got this service two weeks ago and now this. They said it was broken and they said they are sending a replacement modem. Make sure you get your account credited for the days you go without service.
 
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mdmx43

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Jul 17, 2014
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Well my replacement modem came in today and I hooked it up and still have the same problem. Contacted AT&T again and they are sending out a tech tomorrow evening.
 
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mitgon

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Sep 16, 2014
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same thing happened to me. tech came and checked out line good, just replaced modem. then same thing happened, except this time with all red bars, and they came and replaced modem again. they said if have to come a third time will probably charge $99 (even though they don't know what's up). I think a hacker or malicious program is killing the modem. first time happened after 2 hour crackle session, 2nd time happened while watching a free movie on mega-something
 
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kelix09

kelix09

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Jul 18, 2014
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Did you try a factory re-set of the router? Dial-up works fine ...but so-slow!

I am trying to get a different Router tonight, but if that fails I don't know what is next...
 
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