Random coloured dots while watching youtube and browsing the web EVGA RMAed GTX 650TI BOOST 2GB

MajSharpy

Honorable
Oct 3, 2013
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10,530
So EVGA sent me my RMA replacement and after I installed the GPU I got these random coloured dots appeared, but when I had no drivers installed due to me uninstalling the drivers to see if it was the monitor there were no dots, also there were no dots when I had my old 4870 installed while waiting for my RMA replacement. I sent EVGA a question and posted a thread on their forums and the guys on the forums were saying it was my monitor or my DVI-D cable, but I've stated that there were no dots while my old GPU was installed and when there were no GPU drivers installed also I've tried my VGA cable to see if it was the DVI-D cable but it was not.
My EVGA forums thread: http://forums.evga.com/Just-received-my-RMA-replacement-and-WhiteBlack-DOTs-m2191332.aspx#2191332

EVGA sent me an answer to my question:
Your Answer:
Hi,
thanks for the detailed information - as the GPU exchange product was pre-tested and running flawless; you mentioned you removed all the AMD driver within an open source tool like driver fusion, first?

I sent them a reply saying I've Uninstalled drivers, restart and went into safe mode, used driver cleaner pro to wipe all instances of amd/nvidia gpu drivers, restarted and installed the latest drivers from nvidia.

The dots change position and sometimes disappear when I click on the screen or click a link then the dots come straight back, the photos I've posted below the dots are coloured but in the photo may seem white


 

MajSharpy

Honorable
Oct 3, 2013
37
0
10,530
After a few questions submitted to EVGA they said it might be a Vram issue and said they would provide a UPS pick up so I don't have to pay for shipping costs after I've got RMA approval, 1-2 days later I did get a RMA approval but the PDF file they gave me is not a free shipping label and have not sent any E-mail stated how or when they will arrange a UPS pick up for my GPU.

If anyone has had a EVGA RMA with EVGA saying they would provide a free there and back shipping with UPS can you please shed some light on the matter? This is my second RMA with EVGA ever so I'm not sure what to expect.