the bar at the bottom turned grey, cant access internet, cant change volume ect???

Elveprincess

Reputable
Jul 17, 2014
2
0
4,510
Right, my father gave me his laptop and deleted his account and made a new one for me on it to use. And when I got the hang of getting used to my sort of new laptop, I downloaded chrome and its started to slow down and unable to load, so I tried fixing it by uninstalling it and installing it again, though I don't know very clearly how it ended up into this weird state now, the bottom of the screen where you go to start, click on tabs and all; turned grey and a box similar thing, my internet won't connect to anything, the volume won't budge, I can't uninstall any programs at all. (I'm trying to do the best description possible).
the thing is, I looked on other websites and (BC I'm not an computer laptop expert I thought it would fix the problem) I found some answers on how to fix it and it still hasn't worked and I tried many things, I'm in high school and I have lots to learn about computers. And I feel awful mucking up my dads computer less than In 5 hours of receiving it!!!!. I gave the laptop a week break from it and getting back to it to see if I could go and fix it, but no luck.
okay I think that's it!! Please let me know if you have a good solution to my problem:((
(I keep thinking a file may of corrupted or I got a virus even though I got this AVG and that)
 
Solution
That would be the first thing I'd try. Update the virus pgm to the latest signatures and run a FULL scan. Then do the same for malware with Malwarebytes: https://www.malwarebytes.org/

Finally, I'd run CCleaner and have it do the Clean and Registry portions both to be sure I had no software conflicts or registry errors causing issues. https://www.piriform.com/CCLEANER