My Pc keeps freezing randomly

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N

Nave03

Reputable
Jul 18, 2014
36
0
4,530
my new pc keeps freezing randomly in just about everything i'm doing sometimes it happen once a week sometimes it happen multiple times in an hour i have no idea why.

my spec
cpu : Intel(R) Core(TM) i5-2500 CPU @ 3.30Ghz
motherboard : biostar h61mh
ram : 2x2gb ram ddr3 pc10600 1333Mhz
psu : Sun 500w
gpu : radeon hd 7790 powercoller turboduo
 
Solution
K
I would first try replacing your CPU cooler to a more high performance one. Intel makes ok coolers, but there are much better solutions out there.
I highly recommend the Cooler Master Hyper 212 EVO:
http://www.newegg.com/Product/Product.aspx?Item=N82E16835103099&cm_re=cooler_master_hyper_212_evo-_-35-103-099-_-Product

If installing this does not solve your problem, I would try replacing the motherboard.
Don't worry if the cooler did not solve your problem. A better cooler is essential to a gaming build
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G

Guest

Guest
It could be a malware, a malfunctioning application or driver malfunction.
Do you remember if it started after you install a new application or update any driver?
It will help if you download HijackThis (http://sourceforge.net/projects/hjt/) and send us a log file.

Instructions:
Download and copy the file to the desktop.
Restart the PC, wait the OS load and log in.
Do not open any application or anything else but go right away to the application. Right-click on it and execute as admnistrator.
Click on Scan and Save log. Send us the log.
 
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N

Nave03

Reputable
Jul 18, 2014
36
0
4,530
ok so i've done what u said in here's the log file

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 9:13:04 AM, on 7/19/2014
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
CHROME: 14.0.835.18
FIREFOX: 30.0 (en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Smadav\SM?RTP.exe
C:\Program Files (x86)\Internet Download Manager\IDMan.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Reader_sl.exe
C:\Program Files (x86)\Internet Download Manager\IEMonitor.exe
C:\Users\ADMIN\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office12\GR469A~1.DLL
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [IDMan] C:\Program Files (x86)\Internet Download Manager\IDMan.exe /onboot
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Download all links with IDM - C:\Program Files (x86)\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files (x86)\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O17 - HKLM\System\CCS\Services\Tcpip\..\{1AB39E61-CA9A-473F-AFF4-DA11012C448A}: NameServer = 8.8.8.8,8.8.4.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{1AB39E61-CA9A-473F-AFF4-DA11012C448A}: NameServer = 8.8.8.8,8.8.4.4
O17 - HKLM\System\CS2\Services\Tcpip\..\{1AB39E61-CA9A-473F-AFF4-DA11012C448A}: NameServer = 8.8.8.8,8.8.4.4
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~2\MICROS~1\Office12\GRA32A~1.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 6860 bytes
 
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G

Guest

Guest
Ok, I didn't see anything suspicious. You could run a memory RAM test or test the machine with one memory and later another.
 
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N

Nave03

Reputable
Jul 18, 2014
36
0
4,530
sorry for not posting it above i notice that whenever it happen the pc were used for long period of time without being
turned off for about 3-4 days is that relevant to the problem?
 
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K

Kian Palmer

Honorable
Jul 31, 2013
162
0
10,710
It could be. I see in your first screenshot that your socket temperature is -7C, which could mean either that the socket temperature is so high that the probe is malfunctioning, or the probe was faulty from the beginning, and that the system is responding to the false temperature.
What CPU cooler are you using?
 
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N

Nave03

Reputable
Jul 18, 2014
36
0
4,530
sorry for the delayed replay. the cooler type is intel, so i've been wondering that if the problem is as you described and the socket is faulty what should i do buy a new motherboard or is there any other option?
 
Upvote 0 Downvote
K

Kian Palmer

Honorable
Jul 31, 2013
162
0
10,710
I would first try replacing your CPU cooler to a more high performance one. Intel makes ok coolers, but there are much better solutions out there.
I highly recommend the Cooler Master Hyper 212 EVO:
http://www.newegg.com/Product/Product.aspx?Item=N82E16835103099&cm_re=cooler_master_hyper_212_evo-_-35-103-099-_-Product

If installing this does not solve your problem, I would try replacing the motherboard.
Don't worry if the cooler did not solve your problem. A better cooler is essential to a gaming build
 
Upvote 0 Downvote
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