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Downgraded from Windows 8.1 to Windows 7, having graphics issues.

Tags:
  • Windows 7
  • Graphics Cards
  • AMD
  • Windows 8
  • Graphics
Last response: in Windows 7
July 18, 2014 1:36:04 PM

I recently purchased a Toshiba Satellite C75 with Windows 8.1 installed for my wife. After a few days of using it she did not like the OS (Windows 8.1). I installed Windows 7 on it and I can't figure out why the video card (I guess it's not really a video card, it's an APU) is not working. It is an AMD A6-6310 APU with AMD Radeon R4 Graphics. When I run Catalyst, it says "AMD's desktop manager is being unloaded because an AMD display driver is not currently running." I have uninstalled Catalyst, reinstalled it, nothing seems to be working. Am I doing something wrong, is there a workaround to this?

More about : downgraded windows windows graphics issues

July 18, 2014 2:44:13 PM

Thanks for your reply, snipergod87.

Yes, it was definitely an upgrade. I tried both of those solutions already. The VGA drive is current. When I put the make and model of the laptop into Toshiba's site, it does not have any graphic support for Windows 7, only 8 and 8.1. When I auto detect, the AMD Catalyst comes up. I don't know if the bios is keeping Windows 7 from recognizing the graphics on the APU or what. The Radeon isn't showing up in device manager either (not sure that it would, being an APU).
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a b $ Windows 7
a b U Graphics card
a b * Windows 8
July 18, 2014 8:02:52 PM

Bill Barrett said:
Thanks for your reply, snipergod87.

Yes, it was definitely an upgrade. I tried both of those solutions already. The VGA drive is current. When I put the make and model of the laptop into Toshiba's site, it does not have any graphic support for Windows 7, only 8 and 8.1. When I auto detect, the AMD Catalyst comes up. I don't know if the bios is keeping Windows 7 from recognizing the graphics on the APU or what. The Radeon isn't showing up in device manager either (not sure that it would, being an APU).


Have you installed the latest Microsoft .NET Framework 4 or 4.5? That is required when installing the driver, but i think it is pre-installed when you install the latest ATI Driver. But to make sure, download and install it on this site.
http://www.microsoft.com/en-ph/download/confirmation.as...

Then, try to download the driver for your laptop using this Auto Detect Tool from AMD.
http://www2.ati.com/drivers/auto/amddriverdownloader.ex...

The instruction is over this link:
http://support.amd.com/en-us/kb-articles/Pages/GPU131Ob...

Let me know if the problem persists so I can assist you.
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February 22, 2015 7:26:00 PM

SOLVED!

You are in fact able to download the graphics drivers. I had to sift through a few sites before finding ones that actually worked, but they are at this site (Just scroll down to the direct link for the ones for the version of Windows that you have):

http://www.drivermax.com/driver-download/0/Display+Adap...

Cheers!
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