Solved

Downgraded from Windows 8.1 to Windows 7, having graphics issues.

I recently purchased a Toshiba Satellite C75 with Windows 8.1 installed for my wife. After a few days of using it she did not like the OS (Windows 8.1). I installed Windows 7 on it and I can't figure out why the video card (I guess it's not really a video card, it's an APU) is not working. It is an AMD A6-6310 APU with AMD Radeon R4 Graphics. When I run Catalyst, it says "AMD's desktop manager is being unloaded because an AMD display driver is not currently running." I have uninstalled Catalyst, reinstalled it, nothing seems to be working. Am I doing something wrong, is there a workaround to this?
4 answers Last reply Best Answer
More about downgraded windows windows graphics issues
  1. I would say that's an upgrade not a downgrade. Are there Windows 7 VGA drivers on Toshiba's website?
    Or have you tried these?
    http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64#amd-catalyst-packages

    I am assuming you are using 64bit.
    Or you can use the auto detect tool:
    http://support.amd.com/en-us/download/auto-detect-tool
  2. Thanks for your reply, snipergod87.

    Yes, it was definitely an upgrade. I tried both of those solutions already. The VGA drive is current. When I put the make and model of the laptop into Toshiba's site, it does not have any graphic support for Windows 7, only 8 and 8.1. When I auto detect, the AMD Catalyst comes up. I don't know if the bios is keeping Windows 7 from recognizing the graphics on the APU or what. The Radeon isn't showing up in device manager either (not sure that it would, being an APU).
  3. Best answer
    Bill Barrett said:
    Thanks for your reply, snipergod87.

    Yes, it was definitely an upgrade. I tried both of those solutions already. The VGA drive is current. When I put the make and model of the laptop into Toshiba's site, it does not have any graphic support for Windows 7, only 8 and 8.1. When I auto detect, the AMD Catalyst comes up. I don't know if the bios is keeping Windows 7 from recognizing the graphics on the APU or what. The Radeon isn't showing up in device manager either (not sure that it would, being an APU).


    Have you installed the latest Microsoft .NET Framework 4 or 4.5? That is required when installing the driver, but i think it is pre-installed when you install the latest ATI Driver. But to make sure, download and install it on this site.
    http://www.microsoft.com/en-ph/download/confirmation.aspx?id=30653

    Then, try to download the driver for your laptop using this Auto Detect Tool from AMD.
    http://www2.ati.com/drivers/auto/amddriverdownloader.exe

    The instruction is over this link:
    http://support.amd.com/en-us/kb-articles/Pages/GPU131ObtainGPUDriversAuto.aspx

    Let me know if the problem persists so I can assist you.
  4. SOLVED!

    You are in fact able to download the graphics drivers. I had to sift through a few sites before finding ones that actually worked, but they are at this site (Just scroll down to the direct link for the ones for the version of Windows that you have):

    http://www.drivermax.com/driver-download/0/Display+Adapters/Advanced+Micro+Devices,+Inc./AMD+Radeon%28TM%29+R4+Graphics

    Cheers!
Ask a new question

Read More

Windows 7 Graphics Cards AMD Windows 8 Graphics