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Can't connect to internet

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  • Routers
  • Internet
Last response: in Windows 7
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July 19, 2014 7:35:01 PM

I just got cox internet service with new modem and router netgear n450. Got everything installed, router say internet is connected but can't open any webpages on internet explorer. Ping show lost=0. I'm running norton 360. Wireless network connects but no internet access. Google chrome browser is the same. Any suggestions?

More about : connect internet

July 19, 2014 7:42:46 PM

Did you remember to install the LAN driver?
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July 19, 2014 7:43:52 PM

There was no installation info with router. How do I do this.
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July 19, 2014 7:44:03 PM

Do you have your router configured to use Cox's DNS servers? If you aren't sure, try configuring your router to use Google's DNS routers (8.8.8.8 and 8.8.4.4).
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July 19, 2014 7:45:34 PM

Sorry. I'm not familiar with how to configure DNS server. Can you give some instructions. Thanks.
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July 19, 2014 7:57:53 PM

FKO said:
There was no installation info with router. How do I do this.


The LAN driver is not part of the router. It is the driver that allows your Ethernet adapter in your computer to communicate with the router. That driver should be found on the MB disk.
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July 19, 2014 8:04:06 PM

Already called cox and they said the modem appeArs to be working well. They even reset it remotely several times.
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July 19, 2014 8:17:57 PM

Did you have a different ISP before the Cox service?
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July 19, 2014 8:34:10 PM

Yes. Att uverse. And everything worked fine. Until I changed to cox and bought my own modem and router.
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July 19, 2014 8:44:52 PM

Already tried that several times. No change.
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July 19, 2014 10:22:43 PM

Uverse uses a default gateway address of 192.168.1.254. Cox likely uses the more standard 192.168.1.1.

Did you change that on any of your systems?
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July 20, 2014 10:20:53 AM

Thanks for all the suggestions. Cox sent a tech to the house. He did all the usual fixes And after nothing worked he suggested chAnging to one of their own modems and IT WORKED!!! Still not sure what the problem was. Was it the modem or was it something on cox's part.

Anyone else have the same experience with cox or another ISP/cable company?
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Best solution

July 20, 2014 10:22:07 AM

Sounds like they didn't provision your modem to work properly with their network configuration. Could also be a defective product.
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July 20, 2014 10:23:56 AM

If they didn't provision the modem that would be very odd since I called tech support twice and spoke to three different people about the problem.
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July 20, 2014 10:34:30 AM

Cox tech support is not known for their expertise. RMA the device and try again with the exchanged product. Good luck!
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