Can't connect to internet

FKO · Jul 19, 2014

I just got cox internet service with new modem and router netgear n450. Got everything installed, router say internet is connected but can't open any webpages on internet explorer. Ping show lost=0. I'm running norton 360. Wireless network connects but no internet access. Google chrome browser is the same. Any suggestions?

clutchc · Jul 19, 2014

Did you remember to install the LAN driver?

FKO · Jul 19, 2014

There was no installation info with router. How do I do this.

COLGeek · Jul 19, 2014

Do you have your router configured to use Cox's DNS servers? If you aren't sure, try configuring your router to use Google's DNS routers (8.8.8.8 and 8.8.4.4).

FKO · Jul 19, 2014

Sorry. I'm not familiar with how to configure DNS server. Can you give some instructions. Thanks.

COLGeek · Jul 19, 2014

Page 14-15 of manual:
http://www.downloads.netgear.com/files/GDC/CG3000DV2/N450_CG3000Dv2_UM_03Apr2014.pdf

clutchc · Jul 19, 2014

FKO :

The LAN driver is not part of the router. It is the driver that allows your Ethernet adapter in your computer to communicate with the router. That driver should be found on the MB disk.

FKO · Jul 19, 2014

Already called cox and they said the modem appeArs to be working well. They even reset it remotely several times.

COLGeek · Jul 19, 2014

Did you have a different ISP before the Cox service?

FKO · Jul 19, 2014

Yes. Att uverse. And everything worked fine. Until I changed to cox and bought my own modem and router.

COLGeek · Jul 19, 2014

Go here, you made need to flush your DNS settings on your systems:

http://docs.cpanel.net/twiki/bin/view/AllDocumentation/ClearingBrowserCache

FKO · Jul 19, 2014

Already tried that several times. No change.

COLGeek · Jul 20, 2014

Uverse uses a default gateway address of 192.168.1.254. Cox likely uses the more standard 192.168.1.1.

Did you change that on any of your systems?

FKO · Jul 20, 2014

Thanks for all the suggestions. Cox sent a tech to the house. He did all the usual fixes And after nothing worked he suggested chAnging to one of their own modems and IT WORKED!!! Still not sure what the problem was. Was it the modem or was it something on cox's part.

Anyone else have the same experience with cox or another ISP/cable company?

COLGeek · Jul 20, 2014

Sounds like they didn't provision your modem to work properly with their network configuration. Could also be a defective product.

FKO · Jul 20, 2014

If they didn't provision the modem that would be very odd since I called tech support twice and spoke to three different people about the problem.

COLGeek · Jul 20, 2014

Cox tech support is not known for their expertise. RMA the device and try again with the exchanged product. Good luck!

Can't connect to internet

Reputable

Titan

Reputable

Cybernaut

Reputable

Cybernaut

Titan

Reputable

Cybernaut

Reputable

Cybernaut

Reputable

Cybernaut

Reputable

Cybernaut

Reputable

Cybernaut

Share this page