I have a problem connecting to the Internet using my router

Os12

Reputable
Jul 20, 2014
4
0
4,510
I have a tplink TD-W8951ND router . I can connect to it using the wireless network but there is no Internet connection .
The adsl and wireless lights are on the Internet are off.
I called the ISP they told me everything ok from their side.
I reseted the router and reconfigured ( the basics, using the wizard and putting ssid , pass phrase , etc)
Still did not work .
1.what could be the problem ? Is there a solution ?
2. I am not alone in the house, so , can anyone do this on purpose ?
 

Os12

Reputable
Jul 20, 2014
4
0
4,510
The problem is recent ( 2 days) , but the router been working for a while now it is not new router .
The password is correct . I already reset everything and put it . And I am already connected to the network but not the Internet .
Ps . I connected the lab top to the router directly ( using the eathernet and still it didn't work )