Hav u run full antivirus and antimlaware scans with good software such as Bitdefender and Malwarebytes?
Yes I ran both the antivirus and malwarebytes...what I did was uninstall all adobe products thru the uninstall process, restarted the pc and added google chrome to the mix...and well google chrome helped me with the fresh installs. I also had to add adobe to the web acceptions on her vipre after I disabled it. Let's just say it was a big huge mess because I found that her Java was corrupted so I fixed that also. To make a long story short I used Google Chrome to help me install Adobe and Java....and GUESS WHAT Her pc is running beautiful...thanks for your comments.