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I uninstalled INTEL HD to install my ASUS GTX 650 2gb and now my monitor display is black... What do I do?!

Hi all,

My problem is that my monitor screen/display is black (as though it is turned off) whenever I turn it on.

I think this is because of me uninstalling my intel HD graphics. As I don't know much about computers, I followed tutorial videos about how to install a graphics card into my PC. The tutorial said that I need to uninstall Intel HD graphics through device manager before I put my graphics card in so I don't mess up my BIOS. As a result of that, I think I have messed my PC up. Please prove me wrong as I'm getting pretty worried about it. I would greatly appreciate anyone that replies or tries to help me.

My PC specs: Lenovo H520s desktop PC.
i3 processor
1tb hard drive
8gb ram
Windows 8.1

If you look at my computer on google it is a small form factor computer and wouldn't fit any graphics card. This is why I upgraded my case. My new case has a 500w psu and it also fits most GPU's so you don't need to worry about that.

Thanks all,
Nehal
51 answers Last reply Best Answer
More about uninstalled intel install asus gtx 650 2gb monitor display black
  1. You should NOT uninstall an integrated graphics on an intel processor; they automatically deactivate when you attach a graphics card.
    Plug the monitor into your graphics card, not the motherboard, and wait for the computer to install at least the basic display drivers by itself.
    A low res, if not standard res, should come onto your monitor in a bit.
  2. the psu that came with the case? what the make and model?
    and you plug in the 6-pin power?
  3. Jay Lavistria said:
    You should NOT uninstall an integrated graphics on an intel processor; they automatically deactivate when you attach a graphics card.
    Plug the monitor into your graphics card, not the motherboard, and wait for the computer to install at least the basic display drivers by itself.
    A low res, if not standard res, should come onto your monitor in a bit.


    Yes I know now that I made a huge mistake. I have plugged in the VGA cable from my monitor to my GPU and have just left it running. Thanks very much.
    Just one question though: how long do you think it will take for it to sort itself out?
  4. Best answer
    2 things pop up for me is that it did not come with a card and they dot offer one to you for an upgrade that I could find now this may or may not be the issue but i'll give you this and you can work your way down from it

    some models of store bought computers [dell.hp,acer,ect..] may come with a ''locked or fixed'' bios and may not allow you to change certain hardware as a video card.. this is done to protect them from undue warranty claims and refunds .this is not done to hurt you but to protect them. you really need to see if that upgrade has been proven to work in your model first before you invest money in it .. there are a lot of these threads here at toms to look at some models will allow upgrades and some dont.. and a lot of guys here say ya ya ya when is really no no no...it would be sad you spent $200 on a card that wount post after you installed it as most find out. then get told its your psu and you spend more and end up right back where you are now, but its up to you good luck..


    you got to know the the boards in these computers are not like the ones we use to do custom builds witch are open to upgrading with in the boards compatibly . the bios is custom made for there design and just for the parts they authorize to be used on there computers

    and as an example of what this can mean......

    http://www.tomshardware.com/answers/id-2198191/8100-elite-sff-amd-radeon-240-2gb.html

    but lets hope not in your case, good luck
  5. junkeymonkey said:
    2 things pop up for me is that it did not come with a card and they dot offer one to you for an upgrade that I could find now this may or may not be the issue but i'll give you this and you can work your way down from it

    some models of store bought computers [dell.hp,acer,ect..] may come with a ''locked or fixed'' bios and may not allow you to change certain hardware as a video card.. this is done to protect them from undue warranty claims and refunds .this is not done to hurt you but to protect them. you really need to see if that upgrade has been proven to work in your model first before you invest money in it .. there are a lot of these threads here at toms to look at some models will allow upgrades and some dont.. and a lot of guys here say ya ya ya when is really no no no...it would be sad you spent $200 on a card that wount post after you installed it as most find out. then get told its your psu and you spend more and end up right back where you are now, but its up to you good luck..


    you got to know the the boards in these computers are not like the ones we use to do custom builds witch are open to upgrading with in the boards compatibly . the bios is custom made for there design and just for the parts they authorize to be used on there computers

    and as an example of what this can mean......

    http://www.tomshardware.com/answers/id-2198191/8100-elite-sff-amd-radeon-240-2gb.html

    but lets hope not in your case, good luck


    Hi,

    Yes I really hope this is not the case. Worst case scenario: If this is the case... What would the solution be?

    Thanks
  6. I don't know most times the computer will come with or has a card they offer to upgrade and you pretty well got to stay with in the factory cards power range so to say but most try to install a new gtx 780 on one that came with a low end card as this one
    http://www.newegg.com/Product/Product.aspx?Item=N82E16814196047

    just to find it just blackscreens cause they fixed the bios and the board only to support the lower end type cards as whats in the link I sent above with something like fixing the pci-e slot power

    hard to say on yours seing that theres no info on it other than there sales pitch that I could find
  7. junkeymonkey said:
    I don't know most times the computer will come with or has a card they offer to upgrade and you pretty well got to stay with in the factory cards power range so to say but most try to install a new gtx 780 on one that came with a low end card as this one
    http://www.newegg.com/Product/Product.aspx?Item=N82E16814196047

    just to find it just blackscreens cause they fixed the bios and the board only to support the lower end type cards as whats in the link I sent above with something like fixing the pci-e slot power

    hard to say on yours seing that theres no info on it other than there sales pitch that I could find


    Okay. Sorry if I have interpreted this wrong but what your saying is that I may have installed a too powerful GPU onto my PC? And so if my PC has the problem that you are saying, I basically have to get a new computer.

    Thanks,
  8. no I'm saying that it may be the issue .. did you get the on chip gpu working back like it was??
  9. I was re reading over this ''You should NOT uninstall an integrated graphics on an intel processor; they automatically deactivate when you attach a graphics card.''

    now do you know that this is not blocked on that computer ?? and may not allow this?? see the deal is they write there own bios to how they see fit. our boards like we get from asus gigabyte ect. are full atx compliance boards where prebuilt computers are what acer hp dell decide them to be for that application and model with the parts they spec for it to be sold to you to work as is out of the box and fully warranty it to do so .. this is what they sold you and stand behind it no more no less anything you do above or beyond that is at your own risk..
  10. junkeymonkey said:
    no I'm saying that it may be the issue .. did you get the on chip gpu working back like it was??


    Unfortunately, no not yet as the screen is still black. Right now I am trying the first response I had about turning the PC on after plugging the VGA cable into the GPU and just letting it do its thing. However, nothing has happened yet after waiting nearly 4 and a half hours. It is still running. Another issue I have is that my GPU is very stiff to get out of the PCIE *16 slot. I don't know what it is. Do you think I should try taking the CMOS battery out and putting it back in? Any other things I could do?

    Once again thank you for trying to help me. Quite rare that you actually find people trying to help. That goes for everyone :)
  11. I should work near instant.. as if nothing was wrong to start with you need to go back and restore the chips drivers and start over before something else goes out on you
  12. junkeymonkey said:
    I should work near instant.. as if nothing was wrong to start with you need to go back and restore the chips drivers and start over before something else goes out on you


    How do I do that? Sorry I'm not that good with these types of things. As a result of the screen being black I can't really do much on it. So you're saying I should stop what I'm doing with the PC? Like shall I stop it from trying to turn on?
  13. why did this not come up when I looked before ? looks like this computer did come with a descrete card in them but don't know if it was the ones that had the amd chips in them you may get lucky here look over the
    Display and Video Graphics part

    http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT073550

    now this should be for your cpu you look it over and decide on that your self

    http://mobilesupport.lenovo.com/us/en/downloads/ds037269

    this may work for your card

    http://mobilesupport.lenovo.com/us/en/downloads/ds039174
  14. junkeymonkey said:
    I should work near instant.. as if nothing was wrong to start with you need to go back and restore the chips drivers and start over before something else goes out on you


    junkeymonkey said:
    why did this not come up when I looked before ? looks like this computer did come with a descrete card in them but don't know if it was the ones that had the amd chips in them you may get lucky here look over the
    Display and Video Graphics part

    http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT073550

    now this should be for your cpu you look it over and decide on that your self

    http://mobilesupport.lenovo.com/us/en/downloads/ds037269

    this may work for your card

    http://mobilesupport.lenovo.com/us/en/downloads/ds039174


    Wow that is extremely lucky if this works out. I can't install them though because I have no access to my monitor. If I did have access, which one would I download or would it be both? Shall I force turn off my PC and try to take the GPU out and see if that works?
  15. do your cpu first and get it back to normal then worry with the card and yes that's going to be hard to do with out a display and I guess you removed built in to windows default driver on that then your really screwed you should be able to remove the card and display something even in a new build with out having windows loaded up it still should display for you to look at the bios. remove the card hook up the onboard and restart and enter the bios if its all black screen even for that you may be done for
  16. its late here so i'll check back in the AM
  17. junkeymonkey said:
    do your cpu first and get it back to normal then worry with the card and yes that's going to be hard to do with out a display and I guess you removed built in to windows default driver on that then your really screwed you should be able to remove the card and display something even in a new build with out having windows loaded up it still should display for you to look at the bios. remove the card hook up the onboard and restart and enter the bios if its all black screen even for that you may be done for


    Ok. If it is all black what is the solution or is there not any? Thanks again
  18. junkeymonkey said:
    do your cpu first and get it back to normal then worry with the card and yes that's going to be hard to do with out a display and I guess you removed built in to windows default driver on that then your really screwed you should be able to remove the card and display something even in a new build with out having windows loaded up it still should display for you to look at the bios. remove the card hook up the onboard and restart and enter the bios if its all black screen even for that you may be done for


    Sorry I'm a bit confused about what I need to do as I don't want to mess it up again. How do I sort out my bios? I have never done anything like this before.
  19. junkeymonkey said:
    do your cpu first and get it back to normal then worry with the card and yes that's going to be hard to do with out a display and I guess you removed built in to windows default driver on that then your really screwed you should be able to remove the card and display something even in a new build with out having windows loaded up it still should display for you to look at the bios. remove the card hook up the onboard and restart and enter the bios if its all black screen even for that you may be done for


    Okay dude. I took out the graphics card and lo and behold, the monitor came on as usual. I had such a sigh of relief. Okay now back to being professional:

    It has now started up. I presume that I need to install some stuff. Just so I don't mess up, can you please tell me what to install?

    Thank you loads
  20. ok remove the card hook up the monitor to the vga on the board to use the on chip cpu like it was before you installed the card then reboot and enter bios [ http://www.pcworld.com/article/241032/how_to_enter_your_pcs_bios.html ]

    all should display here if it displays the bios just fine then the exit bios and let it boot to windows in safe mode with networking [http://www.ehow.com/how_5346803_enter-safe-mode-computers.html]

    if it displays your desktop in safe mode then try to download the intel vga driver and install it follow prompts and reboot and hope it install ok and is now back to where it should be on that issue
  21. ok I'm out - do what you can with that post the results and i'll check back tomorrow
  22. junkeymonkey said:
    ok remove the card hook up the monitor to the vga on the board to use the on chip cpu like it was before you installed the card then reboot and enter bios [ http://www.pcworld.com/article/241032/how_to_enter_your_pcs_bios.html ]

    all should display here if it displays the bios just fine then the exit bios and let it boot to windows in safe mode with networking [http://www.ehow.com/how_5346803_enter-safe-mode-computers.html]

    if it displays your desktop in safe mode then try to download the intel vga driver and install it follow prompts and reboot and hope it install ok and is now back to where it should be on that issue




    Okay that is now done. What next?
  23. junkeymonkey said:
    ok remove the card hook up the monitor to the vga on the board to use the on chip cpu like it was before you installed the card then reboot and enter bios [ http://www.pcworld.com/article/241032/how_to_enter_your_pcs_bios.html ]

    all should display here if it displays the bios just fine then the exit bios and let it boot to windows in safe mode with networking [http://www.ehow.com/how_5346803_enter-safe-mode-computers.html]

    if it displays your desktop in safe mode then try to download the intel vga driver and install it follow prompts and reboot and hope it install ok and is now back to where it should be on that issue




    My PC is now back to normal. My intel R HD is now installed again and everything is fine (luckily). Thanks you very much. Now I just want to safely put my graphics card in. Should I just leave intel HD installed and put it in? Or shall I install them lenovo VGA drivers first?
  24. ya you can try it . but like that gy said above it should detect the card and auto switch over to it or you may look in the bios and have to switch it over to oci-e slot now with out being there to look at your bios my self your kinda on your own on that part

    there should be a bios page that states a setting called Primary Graphics Adapter and the setting for using the onboard or the card should be there and needs to be for the pci-e
  25. junkeymonkey said:
    ya you can try it . but like that gy said above it should detect the card and auto switch over to it or you may look in the bios and have to switch it over to oci-e slot now with out being there to look at your bios my self your kinda on your own on that part

    there should be a bios page that states a setting called Primary Graphics Adapter and the setting for using the onboard or the card should be there and needs to be for the pci-e


    Okay so if i do what the above guy said about the auto detect and switch, I should be fine and it will work? I then carry on as usual installing the drivers that came with the card on a CD?
  26. I guess but you still don't know if it will work all you can do is try it and see keep your fingers crossed and hope for the best

    if it don't auto detect you will need to change the setting in the bios from on chip vga to pci-e
  27. junkeymonkey said:
    I guess but you still don't know if it will work all you can do is try it and see keep your fingers crossed and hope for the best

    if it don't auto detect you will need to change the setting in the bios from on chip vga to pci-e


    Hi,

    I have done everything that you have said but my screen just goes black after I put the GPU in. Without the GPU in, it runs and is fine. I have no idea what the problem is. Do you? I changed the bios thing as well. :(
  28. well it may be back to what you choose as best answer like I said these upgrades are at own risk on prebuilts
  29. some folks claim that you can switch the bios from uefi to legacy mode don't know ??
  30. junkeymonkey said:
    well it may be back to what you choose as best answer like I said these upgrades are at own risk on prebuilts


    Hmm. That's really annoying. Never going to buy a prebuilt again. What do you think I should do now? I mean it looks like I won't be able to use this GPU... What my PC is doing right now is just running but with a black screen. The same as it was doing before. Are there any other things to do?
  31. Never going to buy a prebuilt again--- your learning as I did

    go look over the Lenovo sites and see if you find something we missed

    as for me it should just stick it in the slot hook up the cables boot it up and load the drivers [and that's with the display working at all times with it ]

    now unless the card is just bad I cant think of anything else ..

    you can take it to a shop and let them have a crack at it or test your card or another card in your system?? ormit may only take a less powerful card ?

    its a prebuilt and in the end your at there mercy with whats supported
  32. junkeymonkey said:
    Never going to buy a prebuilt again--- your learning as I did

    go look over the Lenovo sites and see if you find something we missed

    as for me it should just stick it in the slot hook up the cables boot it up and load the drivers [and that's with the display working at all times with it ]

    now unless the card is just bad I cant think of anything else ..

    you can take it to a shop and let them have a crack at it or test your card or another card in your system?? ormit may only take a less powerful card ?

    its a prebuilt and in the end your at there mercy with whats supported


    Wow that is a real bummer as I spent a lot of money on that card. Do you think it is worth me asking the company who sold the card to me for another card as this one might be faulty? At least then I know that it isn't a problem with the card. It does say on the lenovo website that it only supports up to a 640 but I'm assuming that it is regarding the PSU as the original system only has a 240w PSU. Now that I have got a 500w PSU it shouldn't be a problem.
  33. junkeymonkey said:
    some folks claim that you can switch the bios from uefi to legacy mode don't know ??


    What difference would that make? Would it have a better chance of working with legacy mode? I don't know what legacy mode is?
  34. some say so
  35. http://nvidia.custhelp.com/app/answers/detail/a_id/3156/~/when-installing-an-after-market-graphics-card-into-a-certified-windows-8-pc
  36. any luck ??
  37. junkeymonkey said:
    some say so


    junkeymonkey said:
    any luck ??




    I'm still trying to research what is wrong. To make things a little bit easier do you want to talk through Skype or something if you have a smartphone? If not, then don't worry about it we can carry on through here. You can send me your Skype through private messaging if you would like to do it that way. Anyway, I'm going to try these methods and I will let you know what happens. Thanks very much
  38. cant, that stuff don't go on my rigs and no smart phone I try to live plain cheap and simple here I can cook a lot of ribs and buy the beer to wash it down with for what a cell phone bill is

    but just keep me posted
  39. junkeymonkey said:
    cant, that stuff don't go on my rigs and no smart phone I try to live plain cheap and simple here I can cook a lot of ribs and buy the beer to wash it down with for what a cell phone bill is

    but just keep me posted


    Lol okay that's fine. Here is what has happened: I changed the thingy to legacy mode and put my GPU in and turned my PC on as it instructed me to do so. The system actually booted up until it gave me the error 'Error 1962: No operating system found.' This is yet another obstacle that I am unsure how to deal with.
  40. well it may be a fail safe see your ''tampering '' with it like I said above its fixed to prevent you from going out side there specs.

    there in to selling computers not having you upgradeing them and keeping it going if it don't do as you want any more they expect you to go to the store and buy there newest latest computer to replace the old one that's now fell short .. this is how they make money

    I do hope I'm wrong on all this but all you can do is search around for something that may help you out and keep trying .. I don't know what more to say I look over the net to find somthig that may help you over what I already said but is a dead end
  41. junkeymonkey said:
    well it may be a fail safe see your ''tampering '' with it like I said above its fixed to prevent you from going out side there specs.

    there in to selling computers not having you upgradeing them and keeping it going if it don't do as you want any more they expect you to go to the store and buy there newest latest computer to replace the old one that's now fell short .. this is how they make money

    I do hope I'm wrong on all this but all you can do is search around for something that may help you out and keep trying .. I don't know what more to say I look over the net to find somthig that may help you over what I already said but is a dead end


    Yes I have sorted that problem out now. When I take the graphics card out and set everything in the BIOS to default, it sorts itself out and is normal again. It is only when it is in that legacy mode with the GPU in that it has that error. It starts up and would start up but for some reason it has no OS to use - Do you see what I'm saying? I dont think it is one of their money making methods though I do know what you mean by that.
  42. ya man theres lots of guys in the same boat as you on this with there prebuilts ..

    I wish I could do more for you on this if you cant get it to work any time and you don't want to do a whole new build you may just replace the mother board out with a real one like we use in a custom build and salvage most all the parts on that ont to put on it . I guess its a m-atx board and 1155 socket theres a lot to choose from
    http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007627%20600093976%20600009017%20600176034&IsNodeId=1&bop=And&Order=REVIEWS&PageSize=20

    and a fresh copy of windows

    don't know I just feel for you bud
  43. junkeymonkey said:
    ya man theres lots of guys in the same boat as you on this with there prebuilts ..

    I wish I could do more for you on this if you cant get it to work any time and you don't want to do a whole new build you may just replace the mother board out with a real one like we use in a custom build and salvage most all the parts on that ont to put on it . I guess its a m-atx board and 1155 socket theres a lot to choose from
    http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007627%20600093976%20600009017%20600176034&IsNodeId=1&bop=And&Order=REVIEWS&PageSize=20

    and a fresh copy of windows

    don't know I just feel for you bud


    Guess what?! I got it to work by changing random stuff in my BIOS. You have no idea how many times I have opened and closed my PC up...Like at least over 15 times. It has taken its time but it just shows through perseverance how much you can do. I just wanted to thank you for your constant help and support. I would never have been able to get to this stage if it wasn't for you. So thank you very much and take care. :)
  44. well good deal glad I was wrong and it now works
  45. I was wondering if you got gpu-z and posted a screen shot of it on that card ?
  46. junkeymonkey said:
    I was wondering if you got gpu-z and posted a screen shot of it on that card ?


    I'm not sure. I got GPU tweak, 3D vision, GeForce exp and GPU tweak streaming. Has that answered your question? There is nothing specifically named GPU Z. :)
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