I need help! ASAP! Graphics card on HP computer will NOT work.

stan123

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Feb 12, 2014
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10,510
My friends have a HP Pavilion 500-023W. I just purchased a new graphics card (R9 270). I tried everything, however when I boot the computer, all I get is a blank screen, no response. The card powers on, but there is no display to be seen. I tried disabling the onboard video and rebooting, I tried installing the drivers prior to the card. I just cannot get it to work. Do store bought/hp desktops just not allow additional upgrades?

Please help. I am extremely frustrated with this, and I really want this to be done with. I appreciate any input. I am at the point of smashing the computer.

Thanks again for your time.
Matthew
 

drkatz42

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that card takes either a 6pin or 8pin power cable(is this connected?)
 

stan123

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Feb 12, 2014
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10,510
Hi guys. I'm sorry. I forgot to mention that I already had an EVGA 500 power supply installed prior to this. Also, I did have the 6 pin cable plugged in. Not sure what is wrong.
 

stan123

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Feb 12, 2014
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10,510
@monkey
Thanks everyone for the help. No, they're just as confused and frustrated as I am. I know a little bit about stuff like this, but I most certainly am not tech savvy. They are inviting another friend over tomorrow to try to figure it out. Hopefully he can straighten it out. He said he had a similar problem, so I think there's a good shot he'll get it.
I'd like to keep the thread open for further suggestions. All help is greatly appreciated.
Thanks so much guys, hope they can get gaming soon! :)
Matt
 

Adam Denney

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Jan 9, 2015
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4,520
found the answer.... you have to go into Bois ( press esc 2 times until the menu pops up then go to security) ... and even though it says the PCI slot is active, it is not... disable it... then enable.. now here is the fun part with the Hp 500-023w... start it up with the monitor hooked up to the G. card.. and fire it up.... once it starts up you still will not have a picture on your monitor... you have to blindly left click just left click one...this will cause it to ask for your password.. and enter you password... once it finishes normal start up the system will notice the card and you will get a picture... well that was 6 hours of fun.. I hope this helps all of you with a HP 500-023w