Corsair H80i problems

Benmccardle · Jul 23, 2014

Hi, I have a problem with my H80i from corsair… (this is the second one) Yes, the first one acted exactly the same as the current one. The temperatures are WAY higher than the range Corsair gives for my AMD CPU. The Athlon X4 760K black box. These temperatures are about 60 degrees Celsius (while at idle). Twice the amount that Corsair said it should have. The fans spin, and the pump works, so what could possibly be the problem? There is no heat coming from the back of my case, or any heat in the tubes. I called them about this (this call was for the second one. ) and they said it was my monitoring software. So, I downloaded 4 other pieces of temperature monitoring software to get the same results as Speed fan. The guy said that the readings that it provides are not accurate. In review to that long chunk above... The cooler does not seem to work, but the same thing a second time? I don't think it's the software. Thanks for reading this long thread. Any help will greatly be appreciated.

Karsten75 · Jul 23, 2014

If you have eliminated the cooler itself as an issue (which is likely, since this is already an RMA), then the only options remain that something isn't right in the installation.

I have to apologize for asking this, but I've has a respondent that made this mistake. Did you put the cooler on the CPU and not some other chip? I have no idea that it's even possible, just asking to make very sure.

Having moved on past that, the issue is that you have applied thermal paste in the correct quantity (very little) and then mounted the pump and heatsink on the CPU chip in the prescribed manner in such a way that the connection is very tight.

Can you confirm this? ThEre should be absolutely no wiggle in the mount, it should be very tight.

Benmccardle · Jul 23, 2014

Karsten75 :

I checked that the pump has thermal paste, and is over the CPU. And also, the pump is tight, but just how tight should it be? It BARLEY moves at all by forcing it.

Karsten75 · Jul 23, 2014

If you can force a sliver of thin yet stiff paper in between the CPU and the heatsink, it's not mounted right. If you remove the heatsink, you should see that the paste has been flattened uniformly. But if you do this, you need new paste to reseat the heatsink. Also I hate to fiddle with the heatsink mounting once I have it on. If in your own mind you are confident that you followed the instructions, then you are probably right.

Benmccardle · Jul 23, 2014

Karsten75 :

The block is on there, it isn't letting a piece of paper through. The thermal paste came pre-applied, so it is covering the CPU. The pump is down straight, and making contact. I don't want to have to send this one back. :??:

stilessl · Jul 23, 2014

I had the same problem as you this week. I created a thread here and found the issue (I also tried 2 separate units), check it out:

http://www.tomshardware.com/answers/id-2229896/dangerously-high-stock-temps-4770k-h80i.html

It's ridiculous that corsair is shipping these with the issues they have with no documentation. Shame on them.

Karsten75 · Jul 23, 2014

That seems to be the solution. I will tell you that some year or so ago I made one build with a Corsair liquid cooler and I decided it was my last. I prefer the Kraken units from NZXT or even the "basic" Intel unit.

Benmccardle · Jul 24, 2014

stilessl :

The Motherboard (GIGABYTE GA-F2A88X-UP4) came with a backplate, if you have not read some above information, the CPU is an AMD one... the backplate is not removable, the cooler seems to be on nice and tight, but from what your thread said it can be tight, but not make contact. I don't know what to do... Oh, I forgot to mention my idle temps on the Athlon X4 760K black box: 58-65 degrees Celsius, during a full load, it hits upwards of the 80's and once even hit 100. I think that this will be my last Corsair Liquid cooler.

Karsten75 · Jul 24, 2014

Regardless of anything else, it's clear that that cooler isn't working for you. It is NOT cooling the CPU as it should be. If possible you should RMA it and see if you can get something else.

stilessl · Jul 24, 2014

Benmccardle :

Ah, I see. Yeah, i'm not very familiar with AMD CPU's, but with the waterblock removed, if you pull on the standoff and there is a gap between the bottom of the standoff and your motherboard, that IS your problem. I'm not sure of the solution if you cannot remove the backplate.

Question, when you tighten down the standoffs before you mount the waterblock, are they very study and hunkered down on the motherboard? Or is there a lot of play? Once I managed to get the standoffs tight and flush with the motherboard, my temps dropped dramatically and the cooler operated as intended.

Either way, I'm sorry you're dealing with this issue, Corsair needs to get their sh*t together and stop shipping these buggy/poorly built coolers.

stilessl · Jul 24, 2014

I know you may fully understand, but for anyone who stumbles across this thread with the same issue who may not, I've created a small visual to help clarify:

Benmccardle · Jul 24, 2014

Post Removed

Karsten75 · Jul 24, 2014

Benmccardle :

This. Now you got it working as it should be.

Nice and tight.

On re-reading this, it seems that there might be more of an issue with the pre-mounted backplate on the back of your motherboard.

If you think this is difficult, stay the heck away from custom cooling loops. Those are a nightmare. Read here for a while and you'll hear many tales of woe.

Benmccardle · Jul 24, 2014

Karsten75 :

Benmccardle :

This. Now you got it working as it should be.

Nice and tight.

On re-reading this, it seems that there might be more of an issue with the pre-mounted backplate on the back of your motherboard.

If you think this is difficult, stay the heck away from custom cooling loops. Those are a nightmare. Read here for a while and you'll hear many tales of woe.

Sorry, that was actually a failed quote... it still does not work.

Benmccardle · Jul 24, 2014

stilessl :

Benmccardle :

Ah, I see. Yeah, i'm not very familiar with AMD CPU's, but with the waterblock removed, if you pull on the standoff and there is a gap between the bottom of the standoff and your motherboard, that IS your problem. I'm not sure of the solution if you cannot remove the backplate.

Question, when you tighten down the standoffs before you mount the waterblock, are they very study and hunkered down on the motherboard? Or is there a lot of play? Once I managed to get the standoffs tight and flush with the motherboard, my temps dropped dramatically and the cooler operated as intended.

Either way, I'm sorry you're dealing with this issue, Corsair needs to get their sh*t together and stop shipping these buggy/poorly built coolers.

With the installation for AMD, there are no standoffs, just 2 hooks that mount to the heatsink clips which hold on the backplate. I tried tightning these heatsink clips down (they had loose screws) only to get the same results. What puzzles me, is how this cooler works with other AMD FM2+ sockets, but not mine...
To be honest, I think i'm going to get a kit cooling loop if I can't find a solution for this.

stilessl · Jul 24, 2014

Benmccardle :

stilessl :

With the installation for AMD, there are no standoffs, just 2 hooks that mount to the heatsink clips which hold on the backplate. I tried tightning these heatsink clips down (they had loose screws) only to get the same results. What puzzles me, is how this cooler works with other AMD FM2+ sockets, but not mine...
To be honest, I think i'm going to get a kit cooling loop if I can't find a solution for this.

Ah, man, I see. I wish I could help you more. One thing you could try that would tell you if there's not enough contact between the chip/cooler is push on the waterblock with your fingers (moderate pressure), and see if you're temps begin to drop. That's how I figured out something was up with mine.

Good luck in finding a solution/other cooling solution.

Benmccardle · Jul 24, 2014

Message removed...

Benmccardle · Jul 24, 2014

stilessl :

Benmccardle :

stilessl :

With the installation for AMD, there are no standoffs, just 2 hooks that mount to the heatsink clips which hold on the backplate. I tried tightning these heatsink clips down (they had loose screws) only to get the same results. What puzzles me, is how this cooler works with other AMD FM2+ sockets, but not mine...
To be honest, I think i'm going to get a kit cooling loop if I can't find a solution for this.

Ah, man, I see. I wish I could help you more. One thing you could try that would tell you if there's not enough contact between the chip/cooler is push on the waterblock with your fingers (moderate pressure), and see if you're temps begin to drop. That's how I figured out something was up with mine.

Good luck in finding a solution/other cooling solution.

The temps did not drop by pressing on the water pump, thanks for your help.

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