Hi,
I'm trying to help my parents fix their wireless but tried everything and haven't been able to do so.
This has only appear to happen just recently (two days ago) and before that, it worked flawlessly, but now the wireless connection is slow across all devices. I haven't extensively tested in other devices, only really on 2 laptops. I have tried on the iPad and it's pretty slow as well. Along with iPhones. But with these two laptops, it goes in and out and finally just stays super slow. Sometimes it will load and webpage but most of the time, just times out completely.
I have wired the laptop directly using Ethernet cable, and that works fine - I get the 25mbps that I'm suppose to, but connecting wirelessly, it just doesn't work at all. I've tried uninstalling the wireless device in Device Manager and let it reinstall itself. Same issue. I've created a brand new SSID in my router - same issue. I've called my ISP and they say its nothing on their side since the wired connection works and then called ASUS, but they were completely useless. We did some ping traces which I got Sent Packets, Received Packets at 4. And 0% Losses (don't know if that helps); so it seems like the connections are going through? Not sure.
Before I dish out money to just have my cable company replace the modem with a modem+router that they have, I would like to see if I can figure this out. Any help would be appreciated.
I'm trying to help my parents fix their wireless but tried everything and haven't been able to do so.
This has only appear to happen just recently (two days ago) and before that, it worked flawlessly, but now the wireless connection is slow across all devices. I haven't extensively tested in other devices, only really on 2 laptops. I have tried on the iPad and it's pretty slow as well. Along with iPhones. But with these two laptops, it goes in and out and finally just stays super slow. Sometimes it will load and webpage but most of the time, just times out completely.
I have wired the laptop directly using Ethernet cable, and that works fine - I get the 25mbps that I'm suppose to, but connecting wirelessly, it just doesn't work at all. I've tried uninstalling the wireless device in Device Manager and let it reinstall itself. Same issue. I've created a brand new SSID in my router - same issue. I've called my ISP and they say its nothing on their side since the wired connection works and then called ASUS, but they were completely useless. We did some ping traces which I got Sent Packets, Received Packets at 4. And 0% Losses (don't know if that helps); so it seems like the connections are going through? Not sure.
Before I dish out money to just have my cable company replace the modem with a modem+router that they have, I would like to see if I can figure this out. Any help would be appreciated.
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