I purchased a used laptop recently, an HP Pavilion dm4 with Windows 7 installed. Everything was working fine and it was fast but one day when I tried to turn it on it sent me to the windows error screen, to choose between starting windows normally or to launch startup repair. When I start windows normally it gives me the blue screen and when I start the startup repair it keeps on loading, nothing pops up, it just keeps on loading. I have the HP Quickweb on the computer and it runs it fine but everytime I try to reinstall Windows 7 it freezes on the 'Setup is Starting' screen.
Is there something wrong with the hard drive or any other hardware? I haven't formatted the hard drive because of the files in the hard drive. If I have to format the hard drive I'll do I just want someone with experience to tell me what to do
Is there something wrong with the hard drive or any other hardware? I haven't formatted the hard drive because of the files in the hard drive. If I have to format the hard drive I'll do I just want someone with experience to tell me what to do
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