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Driver's won't install.

Tags:
  • Drivers
  • Graphics
Last response: in Graphics & Displays
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July 24, 2014 5:45:57 AM

This time in a proper section.

So I bought the Sapphire Radeon R9 270x and when I started my PC up, windows searched for drivers, failed to find them and now it's a "Standard VGA graphics adapter"

Featuring error code 10, it won't use any drivers I install.
I did a LOT of googling and decided to reinstall windows. After that the same problem occured.

No matter what drivers I installed and how many times I restart my PC, it simply does not recognize the GPU.
I tried both Sapphire's and AMD's various drivers but no luck.

I ran GPU-Z and it did not see the name, but it did see the manufacturer and so on which is weird.

Please help me, this is quite irritating.

I attached my old GPU back and it did the same thing.

I have updated my bios and secured all PSU connections. The problem seems to be in the software.

Specs:
AMD FX-6300

16 GB DDR3 Kingston HyperX

Sapphire Radeon R9 270x

Coolermaster 750w psu



Asrock 970 extreme4 motherboard

More about : driver install

July 24, 2014 5:53:11 AM

did you have another card in prior to the new one?
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July 24, 2014 5:55:19 AM

delellod123 said:
did you have another card in prior to the new one?


Yes, Asus HD-6750

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July 24, 2014 6:01:47 AM

When you say you re-installed Windows, did you do a clean install? Meaning you didn't just install over the old install, you started from scratch.

If that's the case, that is weird. What motherboard do you have?

It might be a good idea to do a BIOS reset (move the reset jumper to reset everything to default). Then try to go into Windows and install your driver.
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July 24, 2014 6:06:35 AM

Oh I see, you already uninstalled windows. That was unnecessary...

My last comment is therefor moot.

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July 24, 2014 6:06:51 AM

Have you installed all motherboard drivers?
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July 24, 2014 6:31:22 AM

Thanks for the replies

I did a clean install, formatting everything. I have lost the driver CD but as I should, I did download them from their site.

my motherboard is Asrock 970 Extreme4
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July 24, 2014 6:40:29 AM

I would use the jumper to reset the BIOS. I have seen on occasion where the BIOS doesn't adapt to having it's hardware changed all of a sudden. A reset should force it to flush old DMI data and hopefully accept the new card and thus allow Windows to detect it properly.
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July 24, 2014 6:40:38 AM

I cleared CMOS thus resetting the BIOS. Nothing changed.

a thing I noticed by the way: When I have installed the AMD driver, if I had removed the "Vga graphics adapter" thingy from the device manager, the windows driver install thing pops up on the lower right corner.
While I install the AMD driver, it installs the stock windows driver and goes: "Driver installed successfully!"

It gives me a driver install fail error when I'm not installing an AMD driver in the background though.
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July 24, 2014 6:48:03 AM

Windows still won't detect your old graphics card correctly?

I assume that your motherboard has more than one PCI-E slot, have you tried it in that slot. Probably not the most ideal, but good a good troubleshooting step.
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July 24, 2014 6:50:10 AM


That will require me to remove my network card so my next reply will be delayed.

I guess it won't hurt to try anyway.

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July 24, 2014 7:03:42 AM

Unfortunately not even that helped. But atleast I got to took a picture of the resulting window.

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July 24, 2014 7:12:09 AM

Do you have another system you can try your new card in? Or even your old card?

This seems weird. If you've installed your motherboard drivers and then tried to install your graphics drivers, it should work. Unless the PCI-E controller was somehow damaged.
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July 24, 2014 7:16:06 AM

Sadly not.

Oddly the old GPU worked fine before swapping.
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July 24, 2014 7:59:21 AM

What motherboard model?

Are you downloading the 64bit drivers?
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July 24, 2014 9:00:10 AM

I've posted motherboard details 2 times now.

I've only tried 64 bit drivers.

UPDATE: I tried my old GPU again and this time PC wouldn't hit POST at all.
I took it apart completely, cleaned it up and checked the motherboard.

And I saw a burnt circuit near the case connectors. It cleaned it and put it all together and now my PC atleast started.
But the problem persists.
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July 24, 2014 9:14:11 AM

burnt "circuit" is on motherboard (ASrock 970 Extreme 4) or on GPU? Can you post a pic of the burnt component on your board. May be the source of your issue.
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July 24, 2014 9:22:15 AM

This is the exploded thing. It's on the motherboard.

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July 24, 2014 4:10:08 PM

FIXED! I installed windows 7 instead of vista. Then immediately installed the AMD drivers and restarted PC.

It seems that windows 7 is not so obsessed about shoving the stock windows drivers on the card like Vista is.
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July 24, 2014 11:06:09 PM

I may not have read closely enough or misunderstood. I didn't realize that this was Vista, I assumed you were trying to do all this on Windows 7 from the beginning.

I'm betting the issue was you were using the Windows default drivers for you motherboard. Without a proper bridge driver for your PCI-E slots, the OS wouldn't be able to install more than the Standard VGA Adapter. Vista is much older than your motherboard, so it's unlikely that the drivers it had could have proper set up the PCI-E bridge. Windows 7 on the other hand would have had more contemporary drivers and likely initialized the PCI-E bridge properly (maybe via Windows Update) and therefore it allowed you to install the drivers for your graphics adapter.
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July 25, 2014 5:08:23 AM

Glade you figured it out...
I thought you had windows 7 as well.
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July 25, 2014 5:57:56 AM

To make it work on Windows 7.
First of all you need to TOTALLY remove all the old drivers. Use this link.
http://www.wagnardmobile.com/DDU/
Note:
Select the respective company(i.e Nvidia or ATI) drivers to be uninstalled.
Use clean and shutdown option.(I think so) or use the option which says for installing new graphics card.
And then install the new drivers after rebooting.
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