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IP PBX for small business

Tags:
  • ozeki
  • Mobile
  • pbx
  • system
  • Phones
  • webphone
  • Business Computing
  • VoIP
Last response: in Business Computing
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July 24, 2014 6:06:38 AM

Hi guys, 

I plan to install a new in-house PBX, but I'm not secure in my knowledge, so I need some confirmation. I've done some research and I feel an IP PBX would be my primary choice.

I run a small trade company that needs 12 telephones (including hardphones and mobile devices as well). We use them for both of internal and external communication.

In addtition to the basic PBX features (as well as call routing, conference calling, voicemail, call queuing, etc.) I have some special requirements related to the new phone system:

1. I have only one office, but my employees (especially the sales representatives) are often out-of the office. That's why mobile phones are essentially needed for us. So I'd like to attach mobile devices to our PBX as well.

2. Concerning that my target audience consists of mainly young people (they are mostly 26-35 years old), I'd like to facilitate them to contact us by using any innovative, free, Internet-based communication method. So a chat console and/or a click-to-call webphone would be also appreciated.

After checking the possible solutions at Alternativeto.net (http://alternativeto.net/software/ozeki-phone-systems/), I've tried some trial versions and finally it seems that Ozeki Phone systems (http://www.ozekiphone.com/) suits best for my needs.

Can anybody tell me if this is a good option for my requirements? Is there any other option I should look at? Because I'm always searching for the best, I tend to be a little (that is very) insecure, so I'd like to hear other people's opinion about the issue. A little review of it will be a great help for me! (Is it stable, trustworthy, etc...?)

I’m looking forward to your opinion here or even in e-mail (just.me.warner@gmail.com)! Thanks a lot in advance!

Regards,
Justin

More about : pbx small business

July 26, 2014 3:41:03 AM

For in house PBX systems I have always seen Asterisk suggested as THE system to use - http://www.asterisk.org/

It's open source and has a lot of support available.

Personally we use RingCentral in our office which is a hosted or "Cloud" PBX. All the same features but you don't have to worry about the hardware, set-up or maintenance. Probably works out more expensive though.


Sorry if this has confused you more, just thought you should know your options :) 
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August 18, 2014 2:31:16 AM

Hi justwarner,

I have recently come across Ozeki Phone System XE. It is a customizable PBX for Windows. I am amazed how advanced this VoIP PBX software is, and i find it very easy to use. It has got so many great features – in one software (build PBX, IVR, ACD and so on) . Have you managed to try Ozeki Phone System XE since then? I would love to hear what you think about it.

http://www.ozekiphone.com/

"So I'd like to attach mobile devices to our PBX as well."
You might find this link useful:
http://www.ozekiphone.com/voip-how-to-setup-defferent-t...
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