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Download speed problems

Last response: in Windows 8
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July 24, 2014 9:42:33 AM

Question :

Instaled windows 8 ( I have 100/100 internet speed)

It was ok for a while, after few weaks, I saw that Download speed drop down, but upload stay normal. It's something with internet options? You have any ideea?

http://www.speedtest.net/my-result/3645490309

No download speed:X
July 24, 2014 9:49:58 AM

Wired or wireless?
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July 24, 2014 10:08:06 AM

wired , wirles , on notebook, it show 50/50 that s the speed what router suport for wirles, but for wired it was 100 100 before
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July 24, 2014 10:15:36 AM

Ion Draganel2 said:
wired , wirles , on notebook, it show 50/50 that s the speed what router suport for wirles, but for wired it was 100 100 before


1/Switch off router for 10 minutes, reboot.

Switch back on all devices attached to it.

2/ if above is inconclusive, check for any updates for windows 8.1 network drivers.

3/ if inconclusive, try your friend/sibling computer for speed issues.

4/ if inconclusive, ask your network provider to check the line.

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July 24, 2014 10:22:06 AM

I try to switch off router but for 30/ network privider line is ok / windoiws 8.1 no updates find
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July 24, 2014 11:03:23 AM

Well, it's not about the router, Wired on friends laptop is 100/100 speed, on my computer is 7/100 (no download speed)
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a b * Windows 8
July 24, 2014 11:10:37 AM

Go into device manager and find your network adapter name. Go to the manufacturers website or the manufacturer of you computer and find the most recent windows 8.1 compatible driver. Or you can right click on your network adapter in device manager and select driver, update, update automatically. Sometimes this method will stir up an update that isn't found using normal windows update methods. But the best method is to find the manufacturer specific updated driver. Also, make sure nothing is annotated or commented in your device manager under network adapters. We've seen a few machines with the Microsoft tunneling adapter showing issues on windows 8.1 machines that are connected to routers which do not support the IPv6 protocol and speeds were an issue.
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July 24, 2014 11:37:51 AM

"Also, make sure nothing is annotated or commented in your device manager under network adapters. "

Can you explain with more details here please?


device manager printr screen : http://postimg.org/image/upk6o8zoj/
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a b * Windows 8
July 24, 2014 1:21:42 PM

Yeah, it doesn't look like it. Usually if there is a problem that windows is picking up on there will be a question mark or exclamation point on the item in question. Maybe try the update process outlined.

Update: Actually, go back to the device manager and go up to View and click on Show hidden devices. Now open network adapters and take a screenshot of that and let me see it. Thanks.
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a b * Windows 8
July 25, 2014 11:53:05 AM

Ok, so I don't see any issues there, although you might want to go back in there and right click on each of those listed adapters and then select update driver and update automatically to see if there are maybe updated drivers available that might help resolve the problem on it's own. Do each and every one of those like that. Sometimes doing this will find drivers that Windows update either doesn't see or doesn't check for. If that doesn't help we'll see about updating the drivers manually for the Ethernet controller. After that it's probably something in the router settings or the router itself.
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July 25, 2014 11:57:24 AM

i m not usin router now
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July 25, 2014 12:00:14 PM

nothing helps... i m gona reinstal windows, and I will post here after
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Best solution

a b * Windows 8
July 25, 2014 12:08:33 PM

Well, you can do that, but it's doubtful it will resolve a driver or setting issue for network speeds. But you can try it, I've seen crazier stuff work. Let me know if it cures the problem. If not, we'll look some more.
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a b * Windows 8
July 25, 2014 2:28:03 PM

Good deal. Like I said, I figured it was probably driver related. Glad you got it fixed. Take care.
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