- Apr 22, 2014
- 7
- 0
- 4,510
Hello Dear Tom´s Hardware community,
I got a rather massive problem with my Graphics Card, It is a Radeon R9 290 Tri-X Card. I was doing Desktop Work when suddenly the screen went black and the "no signal" message from my monitor appeared.
First up my specs, it is (as mentioned in the title) a brandnew system and actually a pretty good one as well:
what I checked and found out so far:
Now as you can see there is nothing that would typically lead to such things like Software issues, user stupidity, ripple or not enough power.
It seems like the GPU is detected by the motherboard as the PCIe connect LED lights up but the OS doesn´t find it, Sapphire TriXX doesn´t find it, my monitor dfoesn´t find it.
There´s also no problem of "too much usage strain" or overloading as it´s only two days old and it didn´t do anything except some minutes furmark and 2 3DMark tests.
I really dodn´t know what else to try. It pretty much seems to be an early failure which requires RMA but nonetheless I am posting this here just to make sure I didn´t overlook anything or if anyone knows a solution.
I am not able to test the card inside another computer as there is none.
P.S. I won´t try things like removing the heatsink or so as the card is brandnew and it would be smarter to send it back instead.
i´d really appreciate some answers of other people
P.P.S. I am sorry for possibly broken language or grammar errors as it´s veeery late over here right now
I got a rather massive problem with my Graphics Card, It is a Radeon R9 290 Tri-X Card. I was doing Desktop Work when suddenly the screen went black and the "no signal" message from my monitor appeared.
First up my specs, it is (as mentioned in the title) a brandnew system and actually a pretty good one as well:
CPU:
Intel Core i5 4670k
GPU:
R9 290 Tri-X
Mainboard:
Gigabyte G1.Sniper M5
RAM:
G.Skill RibjawsX DDR3-1600 CL7 8GB
PSU:
Be Quiet Straight Power E9 CM 680 Watts
Storage:
Samsung 840 Evo
CPU cooler:
Noctua NH-D14
Intel Core i5 4670k
GPU:
R9 290 Tri-X
Mainboard:
Gigabyte G1.Sniper M5
RAM:
G.Skill RibjawsX DDR3-1600 CL7 8GB
PSU:
Be Quiet Straight Power E9 CM 680 Watts
Storage:
Samsung 840 Evo
CPU cooler:
Noctua NH-D14
what I checked and found out so far:
I checked and there is no problem with the PSU, it´s got plenty of power -- as everything worked perfectly before even with EVERYTHING at 100% load, it is a rather good PSU and I am using both PCIe rails.
It is not related to driver issues or the OS -- as again -- everything worked perfectly and there´s also no signal even before the OS starts.
It´s not a mainboard problem, as it detects the expansion card.
It didn´t overheat as I stressed everything to 100% and the card never exceedet ~70 degrees Celsius.
There is no broken capacitor or power phase as I would´ve heard that and I would be able to see it.
The DVI cable works perfectly with the Onboard graphics
The monitor -- BenQ XL2720Z -- is also not the problem as it´s only 9 days old and I´m looking at it right now.
It also didn´t short out with the heatsink or the fan clips as I ensured that there is no contact and sufficient space between them.
A total power loss is also not the case as the GPU´s fans are running.
It is not related to driver issues or the OS -- as again -- everything worked perfectly and there´s also no signal even before the OS starts.
It´s not a mainboard problem, as it detects the expansion card.
It didn´t overheat as I stressed everything to 100% and the card never exceedet ~70 degrees Celsius.
There is no broken capacitor or power phase as I would´ve heard that and I would be able to see it.
The DVI cable works perfectly with the Onboard graphics
The monitor -- BenQ XL2720Z -- is also not the problem as it´s only 9 days old and I´m looking at it right now.
It also didn´t short out with the heatsink or the fan clips as I ensured that there is no contact and sufficient space between them.
A total power loss is also not the case as the GPU´s fans are running.
Now as you can see there is nothing that would typically lead to such things like Software issues, user stupidity, ripple or not enough power.
It seems like the GPU is detected by the motherboard as the PCIe connect LED lights up but the OS doesn´t find it, Sapphire TriXX doesn´t find it, my monitor dfoesn´t find it.
There´s also no problem of "too much usage strain" or overloading as it´s only two days old and it didn´t do anything except some minutes furmark and 2 3DMark tests.
I really dodn´t know what else to try. It pretty much seems to be an early failure which requires RMA but nonetheless I am posting this here just to make sure I didn´t overlook anything or if anyone knows a solution.
I am not able to test the card inside another computer as there is none.
P.S. I won´t try things like removing the heatsink or so as the card is brandnew and it would be smarter to send it back instead.
i´d really appreciate some answers of other people
P.P.S. I am sorry for possibly broken language or grammar errors as it´s veeery late over here right now
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