Problems with new build (motherboard or graphics card)

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Adz5643

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Jul 24, 2014
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4,510
Hi,
I've just recently finished building my new PC and have been running into endless graphics problems. With the graphics card installed, I got no video image at all. Retried with my old Geforce 9600 GSO which worked...mostly. That ended up with the driver stopping and restarting (black screen) every 30 minutes or so. Gave up there and am now using onboard graphics, but whenever I set the memory above 32MB for that in the bios the screen became a giant neon pixelated error (just running Windows or browser). I've contacted MSI and Gigabyte for support but, since I'm not able to test the graphics card in another machine, they're giving me the runaround a bit. Anyone have any ideas?

New PC:
MSI Z97 Gaming 3
Corsair RX750
Corsair Vengeance 8 GB
Gigabyte R9 290
Windows 8.1
 
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Thelps

Thelps

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Feb 20, 2013
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Is the Graphics Card installed in the correct slot (PCIe x16 motherboard slot)?

Is the Graphics Card firmly seated in the correct slot, not at a slight angle?

Are the PCIe x16 Power Connectors securely and firmly attached to the Graphics Card?

Have you completely removed any old Graphics Card Drivers and installed the latest (non-Beta) drivers from either Gigabyte or AMD Radeon's website?.

Having installed current drivers does your GPU appear under System > Device Manager > Display Adapters?

Drivers will occasionally 'stop and restart' when the Graphics Card overheats. You can check the temperature of your GPU by downloading and running GPU-Z from the following link:

http://www.techpowerup.com/gpuz/

It would, as Gigabyte support suggested, help a great deal with the troubleshooting process if you can test the card in another machine to rule out a faulty component.
 
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A

Adz5643

Reputable
Jul 24, 2014
2
0
4,510
Thanks for responding.
Cards were installed correctly and I triple checked the power cables. The AMD card went into a new build so no old drivers present. I never got any display from it, not even POST, so couldn't check if it was recognized. I kinda understand with this one that I can't really tell anything more unless I find someone's PC to borrow.
The Geforce card could well be overheating from the dust in the fan or age if nothing else, although it never happened in the old machine, which is what had me worried. Between that and the issues with the onboard video, I just don't want to have to send in the motherboard to get replaced as well as the graphics card.
 
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