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Computer shutting on/off... Due to RAM or MoBo???

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July 25, 2014 1:14:45 AM

Ive recently started my first build (heres a link if it helps: http://pcpartpicker.com/p/9DxRYJ) and had finally completed it. I turned it on and the computer just started turning on and off repetitively. So I figured that it must be a hardware problem, I first removed my graphics card, turned it on, and did the same thing. Then I removed both sticks of ram (running dual channel), turned it on, and it booted straight into the bios without a problem.

So I figured the problem is either the ram or the motherboard, I tested it by running both ram sticks on channel 1 individually, it started turning on and off again. I did the same process with channel 2, but when I tried doing the same thing with channels 3 and 4 and the computer boots up just fine.

So could this be a compatibility issue between my motherboard and RAM, or does my motherboard have a shortage on channels 1 and 2???

Thanks for your help!

Might I add that this wasn't the first time I booted the computer up, The first couple of times I booted the computer up, it would turn on and off a few times, but then boot into the bios, now if I plug in both ram sticks, it just keeps turning on and off without eventually booting.
a b } Memory
July 25, 2014 6:00:58 AM

Likely a compatibility issue. And in your case irrelevant, since you can use them in channels 3 and 4 without issues. Just use these channels for now. Until then, wait for new BIOS and update from time to time, this might get fixed in the future.
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a c 2179 } Memory
July 25, 2014 5:42:52 PM

herrwizo said:
Likely a compatibility issue. And in your case irrelevant, since you can use them in channels 3 and 4 without issues. Just use these channels for now. Until then, wait for new BIOS and update from time to time, this might get fixed in the future.

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Not a compatibility issue, have run most of the Trident sets in both the Z97 and Z87 Hero's (have both - in sig)Your mobo has 2 Channels - A and B, the A channel uses slots 1-2 closest to the CPU and the B channel is slots 3-4, farthest from the CPU....If the sticks don't work in 1 or 2 but do in 3-4 then there is generally a problem with the MC (memory controller), the mobo or how the CPU is sitting in the socket...First check would be for the latest BIOS, next loosen the CPU cooler then snug it back down (if too tight in a corner or on a side it can unballance the CPU so it doesn't have full contact with the socket pins, the result of which often is a DRAM Channel not working - if this isn't it, next would be to pull the CPU and check the socket for bent pins, this can also cause the problem..

While yes you COULD just run the sticks in three and four - it would be in single channel mode and could lead to further problems, so if the above doesn't 'fix' things would suggest RMA mobo and CPU
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July 26, 2014 9:45:43 AM

It turns out the motherboard socket had bent pins to begin with. I'm returning the motherboard to Newegg as well as the CPU for safe measures.

Thanks for the help guys!
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a c 2179 } Memory
July 26, 2014 4:54:48 PM

No worries, let us know when you have the new one up and running ;) 
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July 31, 2014 12:24:53 PM

Tradesman1 said:
No worries, let us know when you have the new one up and running ;) 


Well I attempted to return the defected motherboard for a replacement but was denied due to a couple bent pins on the socket. I contacted ASUS and just bluntly told me that my warranty does not cover physically damaged hardware... Which is ridiculous because the box it came in had noticeable damage as well as some of the components being lightly scratched. So i really just screwed myself 200$
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a c 2179 } Memory
July 31, 2014 1:15:06 PM

That's a bummer :( 
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a b } Memory
July 31, 2014 11:23:38 PM

Try to straighten the pins. Hard to do and takes a very long time, but doable if you are patient enough and have a steady hand with a needle. Why waste $200, right?
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