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Radeon R9 280x Freezes

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  • Graphics
  • Radeon
Last response: in Graphics & Displays
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July 25, 2014 7:42:18 AM

Hi,

Asked this question at the AMD forums, but realized that this community is more active, so thought I'd try here as well.

I just bought a Sapphire R9 280x Dual-x from a friend. It was never used, still in the box, but my friend did not have a reciept, so I probably won't be able to RMA it.

Installed the R9 280x in the following new build:

CPU: Intel I5 4590 3.3 Ghz
Motherboard: Gigabyte GA-B85M-HD3
Memory: G.Skill 2x4GB DDR3
PSU: Corsair CX750M Modular 750W
SSD: Samsung 840 EVO 120GB
HDD: Seagate 2TB Barracuda Sata III
OS: Windows 7 Professional 64-bit

The problem: While playing games (Call of Duty, a few Telltale Quests), every few minutes, the system freezes for a few seconds and then returns. Sometimes this crashes the game, and sometimes it doesn't. This is sometimes accompanied by a message from windows that "The display driver stopped responding and has recovered" error. Today, for the first time, this also happened when I was just browsing the internet, without any stress on the GPU.

GPU temperatures, even when playing demanding games, are reasonable (around 65c).

I've tried to run 3DMark and at some point during the benchmark it fails with the message "Device hung due to badly formed commands. DXGI_ERROR_DEVICE_HUNG: ID3D11DeviceContext::FinishCommandList:". Running the benchmark again after this failure produces bad artifacts.

What I've tried to do so far:

- Removed AMD drivers, cleaned everything with Drive Sweeper, and reinstalled the 14.4 driver. Problem remains.

- Tried to install the 14.7 beta driver. The installer quits with an non-informative error while trying to install the driver.

- Made sure motherboard drivers are updated. Looked for a bios update but it seems that there isn't one available.

- Reconnected PSU cables to GPU in a different way. Problem remains.

- Tried underclocking the Core (1020 -> 1000) and Memory (1500 -> 1400). Problem remains.

Your advice would be very appreciated.

Thanks!

More about : radeon 280x freezes

Best solution

July 25, 2014 7:51:43 AM

to be honest, you've been pretty thorough in your tests

It's either the card is faulty, or windows is damaged, or the mobo/pcie slot and possibly but unlikely the PSU

Ultimate test (if possible) try a different GPU in your PC

If it works fine then faulty GPU

If the same, it's either windows, the mobo or maybe the PSU

To test if it's windows causing the problem, if you have a spare HDD, install windows on it, install the drivers and see if you get the same problem

If you don't have a spare drive but have enough space on your current drive, create a new partition and install windows on there and try the same thing
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