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System seems to randomly freeze/crash without BSOD

Last response: in Windows 7
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July 25, 2014 11:58:36 AM

Hello hello,

My Windows 7 SP1 (fully updated) system seems to have become unstable in the last week, starting last Friday.

In the middle of the night, my system simply froze while I was asleep. It happened again Monday night, and then every night thereafter. Most of the time the screen would just be frozen with the screen as it was when it froze. One time it had apparently tried to restart but didn't post.

Starting Wednesday or Thursday night I took to shutting the system down before bed. This morning when I started it up, the system frozen within minutes. That was the first time it happened while I was using it. It has happened three more times. One of those times was in Safe Mode with Networking. Upon restarting it after one of these crashes, it didn't post. I couldn't quite catch the beep code. It was ~6 quick beeps.

I have since had it running for >1 hour in Safe Mode in order to check through Event Viewer, scan the HDDs, and run virus scans.

There are no BSODs. Nothing in the minidumps. The errors are the typical ones you get when you restart improperly (Event ID 41). There are a few sporadic errors talking about a bad sector on one of my many HDDs, but chkdsk and SMART statues come back ok. Here is one other error I see:

Error Description: Session "Microsoft-Windows-Setup" stopped due to the following error: 0xC000000D

EventData:
SessionName Microsoft-Windows-Setup
FileName C:\Windows\Panther\setup.etl
ErrorCode 3221225485
LoggingMode 5


Other than that, I can't find any other errors. Could this be a PSU issue? A MOBO issue? Most of the hardware is only ~3 years old, but the PSU is a bit older (2008). Please help and thank you in advance! :??: 

MEM 4Gx2|GSKILL F3-10666CL9D-8GBRL
CPU AMD|PH II X4 955 3.2G AM3 RT
MB ASROCK| 870 EXTREME3 R
Cooler Master Real Power Pro 650W
Radeon HD 6870
a b $ Windows 7
July 25, 2014 12:41:21 PM

it could be the psu you need to have another one for test also for the hdd use the drive maker test tools on short and long test to find it fitness .
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a b $ Windows 7
July 25, 2014 1:42:55 PM

there can be other causes of this error code (hard drive starting to fail) but here is what I would start with:

if the problem is sporatic: I would remove any external boot devicea and reboot. (sometimes a thumb drive can cause the system to change the default drive letters around on you) I would also check the BIOS and see that the correct date and time are displayed (sometimes battery backup fails)

also, the master boot record is a target of some virus programs. I would run a virus scan, maybe malwarebytes to confirm
that any virus has been removed.


if the system boots I would run a full chkdsk on the drive, then do a system file check
sfc.exe /scannow.


basically error code 0xc000000d is unreadable boot configuration data
i would guess that File: \BOOT\BCD is corrupted

if the problem continues I would:

if you can boot into safe mode you would run cmd.exe
then run

Bootrec.exe /FIXMBR
bootrec.exe /FIXBOOT
bootrec.exe /REBUILDBCD

if that fails you might have to run the diskpart.exe command

diskpart.exe
list volume
select volume (then correct drive letter from the above command)
active (marks the selected drive as the active drive)
exit (quits the tool)

now you would run the bcdboot commands
bcdboot.exe c:\windows /s c: (where c: is the drive letter that you want your config file located)
bootsect.exe /nt60 all /mbr (writes a new master boot record)

now reboot and see if you can access your system.



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Related resources
July 29, 2014 12:36:14 PM

scout_03 said:
it could be the psu you need to have another one for test also for the hdd use the drive maker test tools on short and long test to find it fitness .


Trying to get my hands on another PSU to test, as well as a PSU tester.

I used the WD HDD tools to do both quick and extended tests on the boot drive. It came back fine.

johnbl said:
there can be other causes of this error code (hard drive starting to fail) but here is what I would start with:

if the problem is sporatic: I would remove any external boot devicea and reboot. (sometimes a thumb drive can cause the system to change the default drive letters around on you) I would also check the BIOS and see that the correct date and time are displayed (sometimes battery backup fails)

also, the master boot record is a target of some virus programs. I would run a virus scan, maybe malwarebytes to confirm
that any virus has been removed.


if the system boots I would run a full chkdsk on the drive, then do a system file check
sfc.exe /scannow.


basically error code 0xc000000d is unreadable boot configuration data
i would guess that File: \BOOT\BCD is corrupted

if the problem continues I would:

if you can boot into safe mode you would run cmd.exe
then run

Bootrec.exe /FIXMBR
bootrec.exe /FIXBOOT
bootrec.exe /REBUILDBCD

if that fails you might have to run the diskpart.exe command

diskpart.exe
list volume
select volume (then correct drive letter from the above command)
active (marks the selected drive as the active drive)
exit (quits the tool)

now you would run the bcdboot commands
bcdboot.exe c:\windows /s c: (where c: is the drive letter that you want your config file located)
bootsect.exe /nt60 all /mbr (writes a new master boot record)

now reboot and see if you can access your system.


I spent most of the weekend running all of these tests except for rebuilding the MBR.

    As I stated above, the HDD test came back clean.
    A chkdsk /r fixed a seemingly minor error and came back fine.
    Virus scan of the MBR came back fine.
    SFC came back fine.
    Everything appears to be in order in the BIOS.
    I also did a memtest which came back clean.


In the meantime, the constant crashing that I was experiencing on Friday has stopped (for now, at least). I haven't left it on overnight but it has at least remained stable for the past two days. I'd be shocked if the whole issue was caused by whatever small error was corrected in the chkdsk.

If I can get my hands on a PSU tester I'm going to try that. I suspect it won't be conclusive in this case though. I'll see if it crashes again this week. Maybe try leaving it on overnight to see if it makes it through the night... If it doesn't, I can try the MBR rebuild since I am still getting the 0xC000000D for Microsoft-Windows-Setup on start-up.

The only other error I see is:
The AODDriver4.3 service failed to start due to the following error:
The system cannot find the file specified.

Looking back through the Event Viewer shows that I've had such errors going back years w/ the AMD drivers, and a google search doesn't turn up anything problematic with it...

Any thoughts on something else I should do in the meantime?

Thanks!! :D 
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a b $ Windows 7
July 29, 2014 1:37:17 PM

aod driver did you overclock it with and overdrive software it could be out of date the same for the gpu driver for the windows error on start up do you use mse as antivirus software .
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July 29, 2014 1:46:37 PM

scout_03 said:
aod driver did you overclock it with and overdrive software it could be out of date the same for the gpu driver for the windows error on start up do you use mse as antivirus software .


I don't overclock anything and I use avast for av.
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