Sign in with
Sign up | Sign in
Your question
Solved

Wireless Network Problem: 500ms ping, 30% packet loss, and 2% theoretical speed

Tags:
  • Network Access
  • Routers
  • Cable & Wireless
  • Systems
  • Packet Loss
  • Wireless Network
Last response: in Systems
Share
July 25, 2014 2:54:10 PM

My small apartment building with 6 tenants has a centrally located cable modem and N router with 100Mbps down and 3Mbps up. We used to have 20Mbps down and 2 up and my wife and I had no problems watching netflix and streaming music or games. Out of nowhere, the speed dropped to 5 Mbps max and 2Mbps average with 500ms ping and 30% packet loss. It's slow enough that my PS3 cannot connect to the network, desktop and laptop (PC & Mac respectively, both with N) cannot hold a connection for more than about 15 minutes. It's virtually unusable. Even the tenant who is right next to the router is having the same issues. Strangely enough, my Wii U can stream Netflix pretty regularly.

I have run iperf, but haven't been able to see anything out of the ordinary - although I'm not sure what I'm looking for. Any diagnostic thoughts? I'm going to try getting to the router to set up a wired connection this weekend.

More about : wireless network problem 500ms ping packet loss theoretical speed

July 25, 2014 3:03:22 PM

Do you control the router?

If so there are some solutions to see what is killing the service.... BUT you need control
m
1
l
July 25, 2014 3:08:57 PM

corroded said:
Do you control the router?

If so there are some solutions to see what is killing the service.... BUT you need control

We can... I think we have the router password.

m
0
l

Best solution

July 25, 2014 3:15:07 PM

one easy tool is OpenDNS... create an account, change the router DNS to OpenDNS, add the widget to your computer and then go back and look at the account to see what the major user is on the system.

You can also disable the ability for people to watch porn and such with it...
Share
!