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System not booting after virus found.

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  • Virus
  • Windows 7
Last response: in Windows 7
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July 25, 2014 7:01:03 PM

Hi,
Here's a little about my computer:
CPU: A10-5800k
GPU: nVidia Quadro 2000
Motherboard: MSI-A75MA-E35
Storage: 2 WD blue's in raid 0 and a backup

This computer is on pretty much 24/7. I use it every other week. So when i went to use it, Avira had detected and blocked a virus, which, if I remember correctly, had the word chrome in it. It prompted me to restart, which I did. I noticed it took an abnormally large amount of time to shut off. When it turned back on, it took me to the Windows Error Recovery. From there, if I launch startup repair, it just gets me to an extremely dark screen that you can barely make out the words Microsoft corporation. If I start windows normally, it gets about halfway through the boot screen before freezing.
Now I am no expert, so I am not sure exactly what to do. I am willing to go in the internals and mess around if necessary. Please help me find a solution, if there is one.

Thanks

More about : system booting virus found

a b $ Windows 7
July 26, 2014 12:41:57 AM

Do you have the Windows 7 installation disc or a recovery disc at all? If not, you're probably going to have to try going in using safe mode (Power on and begin hitting F8 key immediately until the boot menu for safe mode appears) and try to either figure out what's going on that way, or, while in safe mode get your license key and borrow a copy of windows to install from. Here's how to get your license key if it's not still on the sticker on your computer. http://pcsupport.about.com/od/productkeysactivation/ht/...

If you get in using safe mode let us know if you need more help.
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July 27, 2014 6:22:06 PM

darkbreeze said:
Do you have the Windows 7 installation disc or a recovery disc at all? If not, you're probably going to have to try going in using safe mode (Power on and begin hitting F8 key immediately until the boot menu for safe mode appears) and try to either figure out what's going on that way, or, while in safe mode get your license key and borrow a copy of windows to install from. Here's how to get your license key if it's not still on the sticker on your computer. http://pcsupport.about.com/od/productkeysactivation/ht/...

If you get in using safe mode let us know if you need more help.


Sorry for the late response.
I tried safe mode and booting off the Windows 7 installation disc and both failed. I'm assuming this is a hardware issue?
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a b $ Windows 7
July 27, 2014 6:35:48 PM

Are you able to go into the BIOS? Have you made a check to see that all your hardware is reporting normally? Make sure something didn't get changed such as your hard drive settings being changed from Raid to SATA? I've seen a faulty CMOS battery cause a BIOS to revert to factory settings more than one time so it's possibly if unlikely. If everything looks right in the BIOS you may have a hardware issue. Do you have Windows installation media (Disc, image, USB)? If you can get in via BIOS, does the display seem correct? Does it look at all like the graphics adapter has problems from what you see on the screen?
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