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Computer crash when playing games.

Tags:
  • Games
  • Graphics
  • Computers
  • Crash
  • Radeon
Last response: in Graphics & Displays
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July 26, 2014 11:55:49 AM

My computer completely freezes when playing games to which the only solution is to switch off/reset. It sometimes happens once every hour, sometimes once every ten minutes. Also known to happen when streaming, not watching downloaded, video. It used to freeze and make a buzzing noise until I updated the drivers. CPU temp seems to be around 55 when the crash occurs. It has always done this, had it built. Any help would be greatly appreciated, close to launching it through the nearest window at the moment.

OS: Windows 8.1 Pro 64-bit
CPU: AMD FX-9590
RAM: 2x4GB Vengeance DDR3
Motherboard: Crosshair V Formula-Z
Graphics Card: AMD Radeon R9 280x

More about : computer crash playing games

July 26, 2014 12:49:14 PM

check if that buzzing sound do not come from the psu ,try to use another one for test .
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July 26, 2014 12:51:32 PM

scout_03 said:
check if that buzzing sound do not come from the psu ,try to use another one for test .


It doesn't make the buzzing noise since updating drivers. Can't remember where it came from when it did.
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Related resources
July 26, 2014 12:53:37 PM

use this to get the temp info and some others on the sensor page even when you game it will read if you leave it active http://www.hwinfo.com/download.php
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July 28, 2014 2:54:53 PM

scout_03 said:
use this to get the temp info and some others on the sensor page even when you game it will read if you leave it active http://www.hwinfo.com/download.php


Going to give my PSU to a friend and see if he has the same issue as he suspects that could be the problem. Temps max at around 55 when gaming and the thing crashes.
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July 29, 2014 1:08:41 PM

then the temp are good we will see for the psu but be ready to get a new one or rma this one if it still under warranty .
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July 29, 2014 1:40:24 PM

I suspect the PSU as well, however RAM could be a problem here - i would download a util called memtest 86+

http://www.memtest.org/

Burn a usb/cd image and let it run for a few hours....it will at least confirm if your ram is ok.
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September 21, 2014 5:30:38 AM

Replaced the PSU and the issue remains. It just crashed twice within five minutes while streaming through my tv.
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September 22, 2014 11:22:24 AM

Whocrashed results:

On Mon 22/09/2014 06:28:55 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\092214-10875-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153CA0)
Bugcheck code: 0xA0 (0x10A, 0xA, 0xFFFFE0010E0BE230, 0xFFFFFFFFC0000001)
Error: INTERNAL_POWER_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 21/09/2014 22:22:04 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\092214-9781-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153CA0)
Bugcheck code: 0xA0 (0x10A, 0xA, 0xFFFFE0003EF11010, 0xFFFFFFFFC0000001)
Error: INTERNAL_POWER_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 21/09/2014 13:46:38 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\092114-10843-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153CA0)
Bugcheck code: 0xA0 (0x10A, 0xA, 0xFFFFE000399F66F0, 0xFFFFFFFFC0000001)
Error: INTERNAL_POWER_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

And so on.

Not sure how to post the hwinfo results without saving as a mess of a document. The best I could do was some info from HWMonitor:

Hardware monitor ITE IT8721
Voltage 0 12.06 Volts [0xEA] (+12V)
Voltage 1 5.04 Volts [0xEB] (+5V)
Voltage 2 1.49 Volts [0x7C] (CPU VCORE)
Voltage 3 1.64 Volts [0x89] (VIN3)
Voltage 4 1.97 Volts [0xA4] (VIN4)
Voltage 5 3.13 Volts [0xD1] (+3.3V)
Voltage 6 1.02 Volts [0x55] (VIN6)
Voltage 7 0.53 Volts [0x2C] (VIN7)
Voltage 8 1.66 Volts [0x8A] (VIN8)
Temperature 0 32°C (89°F) [0x20] (CPU)
Temperature 1 27°C (80°F) [0x1B] (Mainboard)
Temperature 2 128°C (262°F) [0x80] (TMPIN2)
Fan 0 819 RPM [0x338] (CPU)
Fan PWM 0 0 pc [0x0] (FANPWM0)
Fan PWM 1 0 pc [0x0] (FANPWM1)
Fan PWM 2 0 pc [0x0] (FANPWM2)

Hardware monitor AMD ADL
Voltage 0 0.95 Volts [0x3B6] (VIN0)
Temperature 0 42°C (107°F) [0x2A] (TMPIN0)
Fan 0 1072 RPM [0x430] (FANIN0)

Not sure if that is of some use. Also, thanks for the help so far.

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