Issues with Connectivity ASUS PCI-E Network Card

Adareloa · Jul 27, 2014

I have an ASUS networking card connected by PCI-E and just recently, as recently as yesterday and today, I've been having issues with packets being received are over roughly 10 times as many as I've sent out in a span of a few hours of it being on.

After reading a few things on here from searching on Google, I went ahead and did two things that I saw someone had a user do.

Code:

C:\Windows\System32>ping www.google.com

Pinging www.google.com [74.125.225.148] with 32 bytes of data:
Reply from 74.125.225.148: bytes=32 time=43ms TTL=50
Reply from 74.125.225.148: bytes=32 time=28ms TTL=50
Reply from 74.125.225.148: bytes=32 time=39ms TTL=50
Reply from 74.125.225.148: bytes=32 time=31ms TTL=50

Ping statistics for 74.125.225.148:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 43ms, Average = 35ms

C:\Windows\System32>tracert www.google.com

Tracing route to www.google.com [74.125.225.115]
over a maximum of 30 hops:

  1    65 ms    15 ms    19 ms  192.168.1.2
  2     *        *        *     Request timed out.
  3    19 ms    16 ms    33 ms  dtr02wttwwi-tge-0-3-0-2.wttw.wi.charter.com [96.
34.18.186]
  4    29 ms    43 ms    22 ms  dtr04jnvlwi-tge-0-0-0-4.jnvl.wi.charter.com [96.
34.16.247]
  5    37 ms    22 ms   468 ms  crr02ftbgwi-bue-5.ftbg.wi.charter.com [96.34.16.
109]
  6    17 ms    32 ms    38 ms  crr01ftbgwi-bue-2.ftbg.wi.charter.com [96.34.16.
112]
  7    43 ms    30 ms    52 ms  crr01euclwi-bue-1.eucl.wi.charter.com [96.34.16.
77]
  8    35 ms    28 ms    29 ms  bbr01euclwi-bue-4.eucl.wi.charter.com [96.34.2.4
]
  9    58 ms    31 ms    51 ms  bbr02euclwi-bue-5.eucl.wi.charter.com [96.34.0.7
]
 10    43 ms    46 ms    65 ms  bbr01chcgil-bue-1.chcg.il.charter.com [96.34.0.9
]
 11    32 ms    52 ms    48 ms  prr01chcgil-bue-2.chcg.il.charter.com [96.34.3.9
]
 12    41 ms    33 ms    33 ms  96-34-152-30.static.unas.mo.charter.com [96.34.1
52.30]
 13    77 ms    51 ms    34 ms  209.85.244.1
 14    42 ms    36 ms    26 ms  209.85.240.150
 15    45 ms    49 ms    49 ms  ord08s08-in-f19.1e100.net [74.125.225.115]

Trace complete.

C:\Windows\System32>tracert www.google.com

Tracing route to www.google.com [74.125.225.115]
over a maximum of 30 hops:

  1   241 ms   175 ms    98 ms  192.168.1.2
  2     *        *        *     Request timed out.
  3    54 ms    20 ms    35 ms  dtr02wttwwi-tge-0-3-0-2.wttw.wi.charter.com [96.
34.18.186]
  4    34 ms    79 ms    27 ms  dtr04jnvlwi-tge-0-0-0-4.jnvl.wi.charter.com [96.
34.16.247]
  5    34 ms    31 ms    98 ms  crr02ftbgwi-bue-5.ftbg.wi.charter.com [96.34.16.
109]
  6    28 ms    54 ms    30 ms  crr01ftbgwi-bue-2.ftbg.wi.charter.com [96.34.16.
112]
  7    69 ms    25 ms    44 ms  crr01euclwi-bue-1.eucl.wi.charter.com [96.34.16.
77]
  8    36 ms    31 ms     *     bbr01euclwi-bue-4.eucl.wi.charter.com [96.34.2.4
]
  9    40 ms    59 ms   401 ms  bbr02euclwi-bue-5.eucl.wi.charter.com [96.34.0.7
]
 10    57 ms    43 ms    67 ms  bbr01chcgil-bue-1.chcg.il.charter.com [96.34.0.9
]
 11    50 ms    49 ms   236 ms  prr01chcgil-bue-2.chcg.il.charter.com [96.34.3.9
]
 12   390 ms   271 ms    45 ms  96-34-152-30.static.unas.mo.charter.com [96.34.1
52.30]
 13   265 ms    32 ms    50 ms  209.85.244.1
 14     *       34 ms    34 ms  209.85.240.150
 15    30 ms    37 ms    37 ms  ord08s08-in-f19.1e100.net [74.125.225.115]

Trace complete.

My ISP is Charter, have had them for a few years without this issue and after running a speedtest my Download speed has literally been cut in third since Thursday night, (two nights ago).

ronintexas · Jul 27, 2014

The first "jump" in the tracert shows: 241 ms 175 ms 98 ms 192.168.1.2

This is your internal gateway - and that is a long time to wait for a response....Is your modem/router setup for DNS and DHCP? And on the computer, what is your DNS server search order? I usually do 3 servers:

1) Local DNS/DHCP server/router
2) Google DNS (8.8.8.8)
3) Google DNS (8.8.4.4)

The first lookup goes to the router, then goes to Google. If you have other computers/devices on your network that you communicate with, having the router as primary DNS is the best bet, then having Google as backup for the internet.

Check your pings to your gateway (192.168.1.2) - and see if there are high/low peaks - there may be a local issue with DNS/DHCP/IP address conflicts, etc..

Adareloa · Jul 27, 2014

ronintexas :

I pinged myself (192.168.1.2) twice and these are the results

C:\Windows\System32>ping 192.168.1.2

Pinging 192.168.1.2 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 192.168.1.2: bytes=32 time=2158ms TTL=64
Reply from 192.168.1.2: bytes=32 time=1257ms TTL=64

Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 1257ms, Maximum = 2158ms, Average = 1707ms

C:\Windows\System32>ping 192.168.1.2

Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time=376ms TTL=64
Reply from 192.168.1.2: bytes=32 time=2ms TTL=64
Reply from 192.168.1.2: bytes=32 time=122ms TTL=64
Reply from 192.168.1.2: bytes=32 time=339ms TTL=64

Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 376ms, Average = 209ms

ronintexas · Jul 27, 2014

You are having an issue from your network card to the router. If it is a wired connection - first thing I would check is the cable. Then do a reset of the computer and router (router should power on first). If it is wireless - there may be interference between the computer and the router.

ronintexas · Jul 27, 2014

Local ping times (computer - computer or computer - router) should be 1ms - 5ms (5ms being extremely slow) - but ping times that you are getting are indicating a major hardware problem.

Adareloa · Jul 27, 2014

I don't know what I'm able to fix, I've had no changes for months now. The only thing I've changed is I've hooked up a new monitor yet I didn't bump anything or hit anything on my network card. Might I have to open my PC and reslot it?

ronintexas · Jul 27, 2014

Are you connected wireless or do you have a cable going from your computer to the router?

Adareloa · Jul 27, 2014

I have wireless, not able to use a cable at this time.

ronintexas · Jul 27, 2014

What is the wireless connection strength?

Adareloa · Jul 27, 2014

This is what I'm getting, and in about 10 minutes my received bytes will be over 10x what my sent are.

ronintexas · Jul 27, 2014

You never send and receive the same amount of data - when you request a web page, the request could be very small.....but the return very large. The issue you are having with speed is your wireless connection speeds are very low - causing the connection to be unstable.

Adareloa · Jul 27, 2014

http://puu.sh/atjCC/2b864d0b1d.png - What I've got.

ronintexas · Jul 28, 2014

That is normal. I noticed your signal strength is almost max - which is good. Are your ping speeds constantly low, or do they go up and down?

Adareloa · Jul 28, 2014

They go up and down, quite frequently, between the 1-5ms then to roughly 120~ms to 19ms

ronintexas · Jul 28, 2014

There must be some kind of interference causing this. Common items are wireless phones (both cellular and landline based), microwave ovens, ceiling fans, vacuum cleaners, etc....It could even be your neighbor's router.

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